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O General Complaints & Reviews

1.2

Updated: Jun 11, 2024

Complaints 107

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26

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81

So far, so good. O General is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope O General will keep up the work and continue to help more customers with their concerns even better 🤝

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Brand new AC not working properly

Inverter AC model no ASGG12JLCA replacement to 1.5 ton.

O General Inverter A/C

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warranty and guarantee card

Worst and Fraud Company. Don't be a victim of General Air conditioner Company

This is regarding Remote Complaint of O General AC split AC

O General reviews & complaints page 3

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Dear Team,
This is regarding a brand new product purchased from General company which was so far known for his quality products but my experience was totally opposite and infact when searched on internet I found that there are huge number of people who had the same experience like what happened with me.
I bought a two ton inverter AC for my drawing Room which unfortunately didn't start at the time of installation itself. Service...

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Hello,

This is with reference to the Air conditioner i bought on May 25th, 2020, which was purchased from AUM G INC (Model- 24CGTA-2TR, 5 Star) outlet in Delhi, the said unit stopped functioning within a year, it has lost the cooling capacity and the air flow, though it is 2 TR in capacity.

With given condition of the unit, have registered the complaint with your after sales team, the engineer visited my place...

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Address: Flat no 13, Ganga Jamuna Apartment, J 221; ward 4, Mehrauli New Delhi 110030

Hi.. brought a stabilizer on May 2018, as per the invoice warranty for 5 year.
Not working properly, always fluctuations, no stability.
Pls do the needful ASAP.
Thanks
Debashis
[protected]...

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Sir I bought o general ac before two years. In that two years 3times gas leakage problem occurred one time coil also changed in service centre from three month from date of purchase. Now again same gas leakage problem occurs but no response in service centre....

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Address: Arjuna 31, Apna Ghar Shalimar Ext. Alwar

I am not satisfied with performance, not that much cooling as i heared about this brand......

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I bought AC ASGG18CGTA Model AC exactly 14 months back and it has warranty 12 months on everything.But urfortunately, the motor has been stopped to work imeediately after the warraty period completed.

I had spended 61 K for this AC because of the goodwill it has. But it had stopped to working after warranty period. I had contacted the customer care for the service.The technician visited and told that, the motor is not working...

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Address: H.No.4-121B, Bethapudi, Repalle, Guntur District.

Today I have purchased one O General Split A.C. 18 CGTA from Sri Rajya Lakshmi Electronics and Homeneeds, Repalle, Guntur District, PIN 522265. At the time of purchase they told to me that no need to pay installation charges, its purely free of cost. But, one person came to my house from O General Servicning for installation and he prepared a list of charges for installation all about Rs.5, 410/-. I am surprised with his behaviour and irresponsible...

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Address: 33, North Street poovalur post 621712

Sir I am trichy near poovalur post,
Used air conditioner
o - general 1 ton and 1.5 ton two ac, using
Not cooling more times inform Distributor
bala Krishnan [protected] phone no
Not attending my calling
Pls followed problems solved sir...

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My ac is in warranty period. I had been complaining since 10 days about the need of ac service. But after complaining many a times no response had been taken by the company....

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I have purchased 2T Inverter AC from Vijay Sales, R-City Mall, GHATKHOPER, Mumbai. O General technician came for installation and tried for two days to start the AC but it did not start/ operate. On enquiry the technician informed me that there is problem in outdoor unit and the machine will have to be replaced. However, till date I have not heard anything for replacement o[censored]nit. Further, the technician while installing the AC, in the outdoor...

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I buy a o general ac on 10 oct 2020. and now im looking for its service but no have proper service center or customer care number, i tried so many customer care number but they denied for the services instead they said that it will be chargeable services even ac is under warranty.

please resolve my quaries as soon as possible...

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Address: House no. 1123, shastri nagar, line par , Bahadurgarh, jhajjhar, haryana - 124507

I bought ogeneral split ac with in 2 months its 2 parts get damaged i filled a complaint for that & company given approval for it but 3 weeks passed away still they are not responding they always postponing the time. Not responding not picking up calls....

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Address: #65, Lane No. 2, Raghavpuram Colony, Butasehwar Mandir Road, Saharanpur, Saharanpur, Uttar Pradesh, 247001

Website: www.generalindia.com

The following is my request letter wrote to m/s narang electronic court road saharanpur 247001, to replace the defective piece of split ac purchased, after 3 to 4 times repairing it could not function well.

Sir, i am enclosing herewith an invoice no 638 dtd. 11/08/2018 of o general split ac asga18fttc t0 28578t0 25967 after purchasing the ac it's never functioned well or as per its reputation, could not even cool the room of...

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Address: 520013

I buyed o general spilt 1.5 ton in 2015 may. my ac costs(80, 000)

recently i noticed my outdoor unit buiding my ice
(only midnight 2.00am to early morning 7.30am)
i registered compliant in o general customer care 7th june 2019
my registeredno.vij[protected]

i got call from sahara cool line ac service
phone no ([protected])
next day some person came unprofessional technician...

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Address: 110036

We have o general spilt ac 1.5 ton
Its model no:ASGA18FTTA.
After one year of purchase many complants starts arising like:
1.Gas leaking its cost around ₹ 3150
2.Dismental Service its cost around ₹2500
3.Again Gas leakage its cost around ₹ 4350
5.Now coil is damaged and the Authorized dealer said that it will cost ₹ 18600
And i think it is very expensive....

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Address: Erode, Tamil Nadu, 638002

Website: Ogeneral

We have 1.5 ton split ogeneral ac.
It's model number is asga18aet.
Before one month compressor failed. After posting a complaint it was replaced after 20 days for amount of rs. 8000 including all service work. After one week these are the problem which are happening
1.) many of the times compressor fails to start, only the outdoor unit fan works.
2.) even after compressor getting started, good cooling was got...

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Address: New Delhi, Delhi, 110059

Website: www.generalindia.com

Sir

No body can visit my place for last 15 days after telephonic convertation to ur customer care departement and ur senior person also can't reply to solver my problem

No body can visit my premises what can i do pls suggest me my ac was not working for last 26 june 2017 but no body can reply authentication answer. Only he want advance money but my simple question was pls suggest how much money i pay in advance...

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Address: New Delhi, Delhi, 110040

Dear sir,
My sevice call no. del[protected] attend by mr. uday singh mo. [protected] i paid to rs. 3500/- +1200 o general service censter but o general un trained represent my a c present blast in ac or all cooling coils is burned a c is not working and he told me pay 12000/- to 15000/- please sole my problem

Regards
Krishan kumar
Mo. [protected]...

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Address: New Delhi, Delhi, 110001

Website: indian costumer care

Hi i am manish thapliyal and i have taken a car loan from your bank in my mother name manju thapliyal . i am in a situation where nobody taking interest in my problem from your end and unnecessary charging penalties for no cause because of not filing ECS form . Your bank didn't tell us before they approved loan about ECS form and didn't inform us after they approved . I have spoken to some concerned person of your bank but they have different...

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Address: 600044

Website: generalindia

Hi,

Purchased 1Ton split 3 star General AC from Girias store(Tambaram) on 26th April 2015.Problem prevailed with the cooling of the AC within 2 days.

Lodged a complaint through toll free number [protected] on 4th may(Complaint number : CHE[protected]).They said the person will attend the service within 48 hours.

Waited till 7th may, was following up with customer care on regular basis.On 8th morning...

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