Claimed

O General Complaints & Reviews

1.2

Updated: Jun 11, 2024

Complaints 107

Resolved

26

Unresolved

81

So far, so good. O General is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope O General will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to O General

Having problems with O General?

File a complaint and get it resolved by O General customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

O General

Recently resolved complaints

View all complaints

Brand new AC not working properly

Inverter AC model no ASGG12JLCA replacement to 1.5 ton.

O General Inverter A/C

Most useful reviews

warranty and guarantee card

Worst and Fraud Company. Don't be a victim of General Air conditioner Company

This is regarding Remote Complaint of O General AC split AC

O General reviews & complaints page 5

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Krishna, Andhra Pradesh

Sir, I purchased the above ac on 30/10/2013 at E city, Vijayawada. Since then, I have been facing the problem of breakdown of ac while it was running. I have complained three times to e city, vijayawada and the technician is coming and changing one small fuse which is placed at the compressor and when I asked them the reason for frequent breakdown and a permanent solution thereof, they are not at all responding properly and thus causing...

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi

Hi, This is bring to your notice that I have purchased one Window AC(Ogernal) from uttam nager mittal store but our window AC is not cooling properly at the time of one day, I have already register lots of complains in customer care but they are not giving proper resoluation .Many time engineers came and checked and they also found some manufacturing issue in cooling coil etc.but they are not take any proper action, only give verbal...

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi

Hi,

I wanted to tell my grievance as a consumer. I went to O' General Company's Head Office to buy split ac for me. They told me that i need to buy the ac's through the dealer as they dont sell it directly. Since i live in south delhi so thay told me the authorised dealer for south delhi for Sale & Service is "Cool Wave Air Conditioning". I repeatedly followed them for a month for buying and installation...

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi

I have bought new ac from Uttam Nagar, New Delhi, Automatic cut off is not working. I registered my complaint over shop. but till now no body have come. My complain no.is DEL [protected] (Person Ashok has to come for see it) but he does not came. His number [protected] is not working. Kindly help as soon as possible. Thanks...

Helpful

Found this helpful?

Write a comment

Address: Ludhiana, Punjab

10th june 2014, i purchased my favorite o general split ac with inverter technology.installation done on 12th june 2014 at 4 pm. on 18th june ac reduced cooling. on 19th june it completely stopped cooling. Now other face of service provider experienced. i called on toll free where one executive picked my call and asked me to register my phone number and told me to call back with some information. After that i tried full day but every time...

Helpful

Found this helpful?

Write a comment

Address: Bulandshahr, Uttar Pradesh

Dear Team, We had bought a o'general 1.5 ton a/c on 26-Jun-2013 i.e. last year. This AC is still in warranty. However this year suddenly it stopped cooling. We lodged a complaint with the shopkeeper from where we bought it (attached is the invoice of the same for your reference). He sent some engineer who examined it who said its compressor has stopped working, and therefore it will be replaced. He replaced it in 2 days of time saying...

Helpful

Found this helpful?

Write a comment

Address: Chennai, Tamil Nadu

I purchased o general 1.5 tone inventor ac model split ac from the big shop rathna fan house, t naga. On 24/may/2014 against in the cash bill invoice no.11285 (Rathna cools pvtltd) and i pay bill thru card and AC was installed next day 25th and26th and i ask the warranty and guaranty card they said o general customer care will send by post. Today, i ask the customer care for the same, dealer will provide I called O general south india...

Helpful

7 other people found this review helpful

7 found this helpful

Address: Ambala, Haryana

we have purchased o general spilt 1.5 ton a.c before 11 months on 6, july, 2013. a.c is not working. it is warranty period it is replace but till today A.c cooling is not properly. we have complaint many times in ambala cantt nd service center branch complaint no.[protected] . against service dealer but they never take any action. Company authorise dealer has visited ten times but still it is not working......

Helpful

Found this helpful?

Write a comment

Address: Gautam Buddh Nagar, Uttar Pradesh

Dear Sir Our warranty complaint No. GHA[protected] dated 26 May 14 for window O GENERAL Air Conditioner has not been attended on 12 Jun 14. The compressor has been replaced free of cost. But we have been very excessively charged for gas filling I.e Rs. 3395/= and compressor fitment charges Rs. 200/= vide bill No. 332 dated 12 Jun 14 by STAR TECH AIRCONDITIONERS, Sector 27, NOIDA your authorised service centre. Please look into the matter...

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi

Dear Sir Dear sir/ Made I have log the complaint twice in last two month, first log complaint at sargam electronics where i purchased Split 1.5T AC for free service in February'2014 but no response, repeatedly i try to contact at buyer end and also rang to below given complaints number but no vain and 2nd complaint log on 28.05.14 at O general outlet in rohini . Thanks O general log the complaints and given me complaints registration...

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi

this complaint is regarding your authorised service centre "R.L. AIR-CONDITIONERS" . how can a company of such repute authorise these goons as their service personnel? they have an inefficient staff and engineers. these people have completely wasted my perfectly working o general window a\c. the engineers who came to service it where highly incompetent in their work god knows what they did that there was a short circuit in the a\c wires and...

Helpful

Found this helpful?

Write a comment

Address: Kolkata, West Bengal

Dear Sir, The above stated AC I bought on 29th Sept 2012 with serial number E004447. There was some problem occurred and the replacement of Inverter Controller (ODU) P.C.B. done on 3rd May 2014 after payment of Rs.9000/-. But on very next day, the AC again stopped working and when I called the company and told the problem, they are saying that the repairing or the replaced controller has no guarantee/warranty. I am shocked to hear...

Helpful

Found this helpful?

Address: Krishna, Andhra Pradesh

Sir, had registered a complaint on April 5th 2014 complaint no. VIJ[protected] and remained you the same about 3 times. But till now no one had attended to solve my problem. Such a poor response from your side. Is this is the right way to treat the customers?? Please, send me service engineer as early as possible....

Helpful

Found this helpful?

Address: Gautam Buddh Nagar, Uttar Pradesh

Hello, This is to bring to your kind attention that I had purchased the O General 1.5T WIN.(NR) AXG18APNHW, dated 22 nd March 2009 from City Plaza, Begum Bridge Meerut (U.P). There was cooling problem in the AC, and the complaint for it was lodged on 8 Oct'13 at Gold Star Refrigeration & Air Conditioner, Noida (U.P) There they intimated that the compressor has gone defective and forwarded the AC to the Workshop, with...

Helpful

Found this helpful?

Write a comment

Address: Gurgaon, Haryana

Please don't ever buy this AC. I have purchased A.C. from the O general Exclusive showroom (M Square, Raheja Mall, Sohna Road, Gurgaon) as I got reference after speaking to Mr. Aditya from O general. I have made Payment to O general Showroom on[protected]. They delivered ac on[protected] evening(As per Conversation.) Till the Delivery time they are Ok. but for Installation they send there Guy on[protected] at 8:30 pm night(I don't...

Helpful

Found this helpful?

Write a comment

Address: Jodhpur, Rajasthan

Dear team,
I bought a o general window ac may 12 from Arihant electronic C road sardarpura jodhpur with warranty and one free service in a year time. I visited distributor point before completion of one year no of time but every time he use to say boss today technical staff will visit and do the service but no body has visited us. After may he told that service Ki jarurat hi nahi hai. But I feel it was totally ignorance of customer...

Helpful

Found this helpful?

Write a comment

Address: South Delhi, Delhi

hamne ek airconditioner[2 ton]ka date 31/05/2010 ko o general ka liya tha.jisme shuru se hi problem thi.jiski hamne 1st complaint 4 day's baad kar di.hum bar-bar complaint karte rahe.company se admi aata tha aur check karta tha aur thik he kah kar chala jata tha.aise kah kar 1year guarantee period nikal diya.fir winters ke bad jab hamne fir complaint kari to admi 24/05/2012 ko aaya aur bola iska compressor khrab hai. compessror 5 year...

Helpful

Found this helpful?

Write a comment

Address: Thane, Maharashtra

I BOUGHT 1 TON AC OF O GENERAL ON 23 MARCH 2012 FROM RAJENDRA ELECTRONICS, PHADKE ROAD, DOMBIVALI EAST. I HAVE NOT GOT WARRANTY CARD AT THE TIME OF DELIVERY WHEN I ASKED TO SHOP OWNER MR.SANJEEV JAIN (RAJENDRA ELECTRONICS) HE CONFIDENTLY TOLD IT IS NOT POSSIBLE THE CARD WILL BE INSIDE ONLY. I CALLED ON O'GENERAL SERVICE CENTRE ONE LADY TOLD ME THAT WARRNTY CARD IS SEPREATLY ISSUED ON REQUEST OF DEALER. AGAIN I TOLD THE SHOP OWNER ABOUT...

Helpful

Found this helpful?

Address: Chennai, Tamil Nadu

Dear Sir,

I bough O General Air conditioner On October 24th, after installation I went abroad and came back to christmas holiday on 24th. On 24 I switched on my unit it is not working. I made a complaint on 26th. Mechanic came inspected the unit and confirmed that PC board is not working, and they confirmed that they will replace the same. I told them this is the second time I am using this A/c why this problem, he simply told...

Helpful

Found this helpful?

Address: West Delhi, Delhi

Madam/Sir,
About two years ago, I Susham Gaind, R/o B-419, Meera Bagh, New Delhi – 110063 having contact number [protected], bought O General air conditioners.
Firstly I received a damaged machine – for which I complained and subsequently it was replaced.
Most of the air conditioners had one or the other problem.
On my contacting O General representative and dealer for complaining about the problems in the...

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR