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O General Complaints & Reviews

1.2

Updated: Jun 11, 2024

Complaints 107

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26

Unresolved

81

So far, so good. O General is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope O General will keep up the work and continue to help more customers with their concerns even better 🤝

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Brand new AC not working properly

Inverter AC model no ASGG12JLCA replacement to 1.5 ton.

O General Inverter A/C

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warranty and guarantee card

Worst and Fraud Company. Don't be a victim of General Air conditioner Company

This is regarding Remote Complaint of O General AC split AC

O General reviews & complaints page 4

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Address: Panipat, Haryana

Dear All, I bought a O General AC on 27.5.2015. The remote in this AC was not working. On 30.5.2015 your service representative said that by mistake this remote is of old model & you will get it replaced in 5-7 days. I DONT UNDERSTAND EITHER IT WAS 5/7 DAYS OR IT WAS 5/7 months. AS TILL NOW I HAVE NOT RECEIVED THE REPLACEMENT. Few comlaints numbers made by me online/telephonic are as folows : 1. CHA[protected] /11.7.15 2. CHA[protected]...

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Address: New Delhi, Delhi

I had purchased 1. 5t wax in 02 / 2015. Since then, it was noisy severally fixed but still noisy. On last problem fixing the engineer broken the lock of front grill and later it fall down on our guest and 2 stiches had to be fixed. No reply from eta. The company says no warranty for plastic parts. Rgds...

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Address: Allahabad, Uttar Pradesh

Dear Sir, It is stated that I have purchased an inverter AC model no ASGG12JLCA capacity 1.0 ton on 09-May-2015 but it does not cools. Kindly change the AC to Inverter AC 1.5 ton capacity immediately. It is very shameful about O-Generat ETA India pvt. ltd. that I made several complaints & telephone calls about the product but no responsible person attended it.Several times they only given complaints to service center and left the matter...

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We bought A.C few months back . In starting it worked very well for a month but after that it started giving us many troubles. We asked for the service many times but after every month the problem arises sometimes it create cracking voice then stops working, sometimes its fans pressure increases and decreases without using remote. Now its crossing our patience and we want you to take step as there is no use of talking to the dealer....

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Address: Fazilka, Punjab

I purchased 1.5 Ton O general window AC from kataria & co., 34-35, indira market Fazilka, punjab ph.no.[protected], mob no.[protected] as mentioned on bill, I have one more no.[protected] on 06.06.2012. But bill was not given to me by saying that "bill hamare pas safe h jab koi problem hogi to hum baithe h".I asked them for AC service after purchasing of 2 months, he came and said " abhi service nhi honi baad m karenge" I went to his shop...

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Address: Patiala, Punjab

I HAD LODGED A COMPLAINT FOR FREE SERVICE OF MY WINDOW AC AND ITS OVER A MONTH NOW AND WITH NO RESPONSE AND FOLLOW UP I CALLED DAILY TO THE CUSTOMER CARE [protected] AND SAME REPLY EVERYDAY THAT TECHNICIAN WOULD VISIT SOON IT COSTS ABOUT RS 150 IN OUR CITY FOR THE PAID SERVICE AND I SPEND RS 230 FOR THE EXPENSIVE CALL RATE AT THE CUSTOMER CARE I HAVE NO WORDS FOR SUCH A DISGUSTING SEVICE QUALITY OF THE BIGGEST AC COMPANY IN THE WORLD RATHER...

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Address: Mumbai City, Maharashtra

I bought OG AC on 06.10.2013. Soon after purchase its cooling went down. On complaint, mechanic inspected AC & told that there are PIN HOLE LEAKAGE in Copper Coil of the AC., He repaired, but warned that the leakage may recurred. I immediately informed OG Company by mails (weel within warranty period) to replace defective AC or at least Copper Coil as it had manufacturing defect. But OG assured that there will be no problem in future and...

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Address: Banaskantha, Gujarat

I have purchased 1 tonne on 3/2/2015 from Sarvoday Engineering Co., Palanpur. From 3 days I have been compl aining about less cooling to them. The dealer says that technician from company will come in 48 hours. But none has come yet.No favorable response is received. Sr. No. of indoor unit is T 000908 Model is ASGA12BMTA.So please look into it....

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Address: Vadodara, Gujarat

Had lodged a complaint AHM[protected] on 14th April regarding ac not cooling. But no response. 5 times technicians visited but they could not solve the problem. And then they said compressor needs to be replaced. Have contacted each and every person but no one is able to answer my query and my compressor is not replaced nor repaired.all are fake here...

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Address: Ambala, Haryana

Dear sir, I have purchased a new AC O genrel on dated[protected] but this AC was not fixed in my house and now AC was purchased by name Sh. Pankaj Goyal and ur AC Piece is defective is becuase AC Swing was not working properly and ur AC button is not pushed properly and ur AC sticer is not fixed on AC please Sir i request you plz Chnage my AC Immidietly and I changed Window AC with Split AC please help and you not help me so I going Police...

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Address: New Delhi, Delhi

We have called for Service, Technician came and told us that the PCB is not working and take the PCB along with him with Rs 500 Advance. After 5 days he came back with PCB, installed in very bad way and take Rs 1700 again for the PCB repair. But even they have not remove and single dust cell from AC. Means they Charged without Service....

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Address: Dehradun, Uttarakhand

I had purchased General AC from Ghaziabad in May-14 Sr no . ASGA18ACT TO77980 TO 72854 bill serial No 084, purchase date 9th May 2014 sold by Glacier engineers. in Feb -15 i had shifted the AC from Ghaziabad to Dehradun. After Installation in Dehradun, the AC has started malfunctioning and i have been complaining to the service center very frequently. even after 2 months of complaints, the AC issue has not been fixed and even now the AC stops...

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Address: New Delhi, Delhi

hi,

we have purchased 2 split ac of O general in May 2014. they had their due services but everytime it failed to give proper service.

yesterday i complained about it and they told me to contact vendor who was in turn very rude. finally they arrived and the technician says its all ok .he seems to only interested in selling AMC as my warranty is about to be expired in may...smart move !...they will not agrree...

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Address: Etah, Uttar Pradesh

I have registered complaint on 5th feb for my window airconditioner. My complaint no. is [protected]. My Reg. Mobile No is: [protected] I have called daily on your customer helpline no[protected] and i am calling regularly on [protected] but everyday the same response given to me that engineer will visit soon. But till 3rd of March no response was given to my complaint. Its about one month but still complaint not resolved. Its...

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Address: New Delhi, Delhi

On 23rd Nov (Sunday) Two People came from your company without an appointment/notice for servicing of our AC and we refused to take it because as you know the winters are going on and Ac is not being used at all so why we would take the service . We would like to you to make the records that we didnt take any service neither they gave . Thanking you Navneet Kaur E-45 2nd flr Amar Colony Lajpat Nagar - 4 New Delhi - 24 Ph no.[protected]...

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Address: Chennai, Tamil Nadu

I bought an O General Inverter model A/C with triple booster two months ago.it started causing problem on the third day, it stopped working suddenly so registered compliant through online in its website.the next day i called the call center of O General and gave the details of my compliant.they said will send our service person within 48 hours.three days went and i called them again on the fourth day, they said they will send a person to...

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Address: New Delhi, Delhi

To whomsoever it may concern Greetings for the day. We have purchased 5 units of 2 T each for our establishment on[protected] from Vijay Sales Lajpat Nagar invoice no. 72-DLJ03-14SIADN641 in the name of SRJ and Associates (P) Ltd. installed at C 15 SDA Community Centre Opp. IIT Gate New Delhi - 110016. From the sixth week of installation we have been constantly facing issues with all the units installed ; issues faced 1) Gas...

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Address: New Delhi, Delhi

I have 1.5 tone window o general ac, compressor was not working, job card was made as on 19.07.2014 no is 7008 by m/s goel enterprises517, fie patparganj ind, area, my compressor is under warranty, EVEN AFTER ONE MONTH till date after calling many times only answer is, " compressor is not available", "compressor not sanctioned by the company" please tell me how much more time still you required to change compressor, please...

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Address: Chandigarh, Chandigarh

Dear Sir/ madam, I bring one thing in your notice, I am regular business customer of O'General but from last four months i am not satisfied from your services. Last time on behalf of my company i have purchased 5 split ac's of O'General for my plant. But your services are very poor & your service engineer not picking our calls and they are not entertaining us. They also told us your problem will be solve shortly but service...

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Address: Ghaziabad, Uttar Pradesh

Dear Sir/ Madam, I purchased an Split 2T AC in Mumbai as per the details given below and got shifted to Indirapuram, Ghaziabad at below address: OGENERAL O/DR UNIT ASGA24AET T048402 1 OGENERAL AC ASGA24AET 2T SPL T048726 Current address : C 602, Amba G residency, Ahinsa Khand II, Indirapuram, Ghaziabad I requested O General customer care to get my AC installed at new location and it was also done by the authorized service center,...

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