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Olymp Trade Complaints & Reviews

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Updated: Oct 26, 2025
Complaints 1552
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Olymp Trade reviews & complaints page 76

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D
Dinesh Singh Matiyali
from Bengaluru, Karnataka
Sep 18, 2019
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Address: Haldwani, Uttrakhand, Nainital, Uttarakhand, 263139

I did transfer them about 100$ through bitcoin (Source bittrex)... Since last one month they are making me fool by saying your refund is in process... They all are liar. So guys use your sense to go with them.. My personal suggestion would be... Please do not continue with them... I often scammed by these fraud dont know why i always have a new hope with connecting with a new company... Thank you for more contact me [protected]
+4 photos
Aug 13, 2021
Complaint marked as Resolved 
Olymp Trade customer support has been notified about the posted complaint.
Sep 18, 2019
Updated by Dinesh Singh Matiyali
https://olymptrade.com
Verified Support
Sep 18, 2019
Olymp Trade Customer Care's response
Hello, dear!

Thank you for reaching out to us! It is a pity that you had to wait for so long. Please, specify your account ID or e-mail, we will investigate your case and update you with the latest new about it!

Best regards, Olymp Trade team.
Why can't I just set the stop loss for the trade to be as big or small as I want it to be? What a silly idea to set it automatically to the exact amount of a deal. Everyone knows that managing the risk is one of the most important things that trader can take care of. I can't do that at Olymp unfortunately.
Olymp Trade Customer Care's response, Sep 24, 2019
Verified Support
Hello there!

This is called "stop out", it's a service that automatically closes a losing trade to protect the trader's balance from turning negative. If an open trade goes against the selected exchange rate and gets to the amount invested in that trade, it is automatically closed. We appreciate risk-management, and you can practice it in other forms. For example, make deals which do not exceed 5% of your deposit.

Best regards, Olymp Trade team.
I deposited $100 in Webmoney this July. They've now turned into $150 which is great, but why can't I withdraw them? I tried my Mastercard, I tried Visa, I tried my wife's card as well. Nothing seems to work? Is this is some kind a scam or what? A friend of mine says his withdrawals go OK. Please help!!!
Olymp Trade Customer Care's response, Sep 24, 2019
Verified Support
Elias Comar, hello there!

Make sure that you have embossed Visa Classic or Mastercard, and that international operations are enabled. If the problem remains, contact us in online chat, via e-mail [email protected] or on Facebook https://www.facebook.com/olymptradecom/ We will help you!

Best regards, Olymp Trade team.
Could it happen by any chance that you forgot to apply some commission to your BItcoin transaction? I've heard of people waiting for months for their BItcoin transactions to complete with 0 fee applied to it. I've heard a lot about Olymp. Some people win, some lose money there, but these are market risks. Have never heard of anyone having troubles with funding accounts or withdrawals.
I am a recent customer of Olymp trade but not a newbie in trading overall. Olymp’s trading platform is indeed very nice and this is probably the main reason I decided to switch to Olump. There is nothing in it that is only meant to distract my attention and create an impression of a fancy trading software. It’s simple, it’s clear, it’s stable. I am not a big fan of indicators so Im not even bothering adding them to my charts. You can choose between are charts, bars, candles and heiken ashi. Looks like not much either, but let’s admit, no one is using XO charts in real life for trading. So as the outcome we have a very user-friendly interface for trading that allows customers focus on charts analysis and their trading systems.I highly recommend trying Olymp!
Olymp Trade Customer Care's response, Jan 13, 2021
Verified Support
Hi, Owais!

Thank you for your positive review. We are glad that you find the platform useful and convenient. Our goal is to provide our traders with the best and easiest platform to learn and trade. Thank you for appreciating our team’s efforts.

Best regards, Olymp Trade team.
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    V
    Vidisha Alwani
    from Mumbai, Maharashtra
    Sep 14, 2019
    Resolved
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    Address: Olymptrade head office of Inlustris, James St, Kingston, first floor, st Vincent bank LTD , st Vincent and grenadines, 400025

    I, vidisha alwani, registered in olymp trade with a first deposit of $10.00 using email id [protected]@yahoo.com on 10th september. My first withdrawal of $10.00 was successful and the money was credited immediately to my card on 10th september itself and i got a notification from my bank itself. I think now that this was a trick that olymp trade did to win my confidence, do that i could invest more. On 12th september, i made a deposit of $20 with two separate deposits of $10.00 each. For the first transaction i withdrew $10.20 which was not credited in my card despite the withdrawal status of "processed" shown in my withdrawal status of olymp trade. Same thing happened with my another withdrawal of $16.30. It was falsely shown as processed but no amount was credited to my bank. I contacted customer care and they said it takes 1 to 30 days, then how come the withdrawal on 10 the september was processed immediately and the amount was credited to my card the same day itself? Olymp trade also lied by saying that there was some problem with my bank, which is not true as i had no previous bad experience with my bank and amounts are immediately credited to my account. They haven't even given me a reference number.

    Olymp trade are offshore fraudsters and all this a scam to loot people of their hard earned money. My advice is do not trade with these scamsters. Even olymptrade
    Customer service is very poor and issues are not resolved at all. They reply to emails giving false assurances that money will be refunded, but you never get your money back.

    Vidisha alwani
    Sep 17, 2019
    Complaint marked as Resolved 
    The [email protected] contacted me and told me that it takes 1to 5 working days, but my bank always processes the refunds on the same date as the withdrawal that is I should have ideally got my refund on 12 th September when I made the withdrawal. They also said processing times vary, but how can they falsely state in their withdrawal status as " processed?" That means they are not being truthful.
    Olymp Trade customer support has been notified about the posted complaint.
    Sep 14, 2019
    Updated by Vidisha Alwani
    Do not trade on olymptrade. You will lose your money. Olymptrade is an offshore fraudster. Even the customer service is extremely poor and not at all helpful.
    Sep 14, 2019
    Updated by Vidisha Alwani
    I am thinking of reporting this matter to financial commission if my issue is not resolved quickly.
    Verified Support
    Sep 16, 2019
    Olymp Trade Customer Care's response
    Hello there, dear Vidisha Alwani!

    Thank you for reaching out! Sorry that the process caused you so much discomfort. We are glad that due to our support team everything is clear for you now. The status "Processed" means that the withdrawal was processed from our side, and the overall time for money to arrive depends on your bank and the payment system, too.

    Feel free to ask any questions! We are open for the dialogue and ready to solve any problem.

    Best regards, Olymp Trade team.
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      P
      Piyush Kaundilya
      from Sonipat, Haryana
      Sep 12, 2019
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      Address: 18/6 , 4 th floor , Sant Nagar, 110084

      Support is 0 from olymptrade, as i raised multi time complaint regarding i’m unable to withdraw money from olymp trade to my bank account... This platform is totally spam and there is 0 transparency and cooperation. From 2-3 days my transactions is still pending, i contacted customer service and they are just time passing rather than solving an issue... Rating - 0/5.
      They are money looters.

      Email - [protected]@gmail.com
      +2 photos
      Aug 11, 2021
      Complaint marked as Resolved 
      Olymp Trade customer support has been notified about the posted complaint.
      Verified Support
      Sep 16, 2019
      Olymp Trade Customer Care's response
      Hello there!

      Please, don't worry. Withdrawals are carried out within 1-5 business days. If you want to trace your withdrawal, contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in our group facebook.com/olymptradecom/ We will help you!

      Best regards, Olymp Trade team.
      I find the platform useless for scalping on FOREX. BY the time I manage to press each and every button for confirmation the trade is gone and profit gets filled before order gets executed. Are there any hotkeys or anything so that I can keep trading on lower timeframes as I'm used to?
      Olymp Trade Customer Care's response, Sep 24, 2019
      Verified Support
      Hello!

      Yes, we have hot keys on the platform. Press H on your keyboard to enable and set them.

      Best regards, Olymp Trade team.
      Hope everything was resolved. I've been withdrawing from Olymp numerous times, and it never took over 3 days. Actually was under 24 hours most of the times.
      Olymp Trade Customer Care's response, Aug 27, 2020
      Verified Support
      Hi, dear Alok Varun!

      Thank you for sharing your positive experience. We take every withdrawal issue extremely seriously and put every effort to solve them quickly. 90% of withdrawal requests are processed in less than 1 working day.

      Best regards, Olymp Trade team.
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        S
        Sirish Hayre
        from Bengaluru, Karnataka
        Sep 12, 2019
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        I trade on olymp platform for half a year. I always liked this platform, and it was my favorite one because everything was okay. I became an experienced trader, and now i decided to deposit 1000 euros because i got interested in the vip account. But i did not get a vip status yet! What happened? It does not work anymore? Please, answer asap. It makes me nervous.
        Sep 21, 2019
        Complaint marked as Resolved 
        Problem solved, thanks a lot!
        Olymp Trade customer support has been notified about the posted complaint.
        Verified Support
        Sep 12, 2019
        Olymp Trade Customer Care's response
        Hello there!

        This is valid, but VIP-status is activated after the deposit of 2000$/2000€.

        Best regards, Olymp Trade team.
        Can't get the bonus on olymp trade. It is said that my first deposit will be doubled. However, I deposited my 40 dollars and did not get any bonus. They just use these words to attract people. As a result, I lost everything.
        Olymp Trade Customer Care's response, Sep 19, 2019
        Verified Support
        Hello there! This promotion is valid. Sorry that you're having an issue with it. You can contact us any convenient way: via e-mail [email protected], in the live chat at olymptrade.com or in
        our group facebook.com/olymptradecom/ We will investigate your situation and help you!

        Best regards, Olymp Trade team.
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          E
          Emmanuel Aineh
          from Agartala, Tripura
          Sep 9, 2019
          Resolved
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          Hi, i have withdrawn 30usd from my olymp trade account on the 5th of may 2019 but i still haven't received it on my bank account till date (9th sept 2019). The status of the transaction on the olymp trade app shows that it is 'processed'. Any advice or help to get this issue sorted would be very welcome. I have attached a screenshot of my payment history along with this.

          Thanks and regards

          Emmanuel
          +1 photos
          Aug 10, 2021
          Complaint marked as Resolved 
          Olymp Trade customer support has been notified about the posted complaint.
          Verified Support
          Sep 11, 2019
          Olymp Trade Customer Care's response
          Hello there!

          We requested an ARN number to trace your withdrawal. As soon as we receive it, we will update you here.

          Best regards, Olymp Trade team.
          Verified Support
          Sep 12, 2019
          Olymp Trade Customer Care's response
          Hello!

          Here's your number: ARN: 75332999126001746282921

          You can use it in your bank to trace the withdrawal.

          Best regards, Olymp Trade team.
          I see that Olymp representative has already sent you your ARN number which is the confirmation of transaction and can be used for tracing the transfer. Hope everything worked out fine and the money arrived safely to your account. Would be nice to know though what exactly the problem was. Looks like your bank put the money on hold or something. Just wondering, because I'm about to change the bank and don't wanna run into similar problem. So far felt fine withdrawing to credit card from Olymp account but may be I should think of some alternative payment method.
          I value when the companies I work with take care of possible risks that may affect their customers. I understand that financial markets can get violent under certain conditions. Hurricanes, wars, economic recessions - all this influences markets volatility and both traders and brokers can be affected. This is why I value the fact that Olymp trade insures their clients funds through FinaCom and they also offer negative balance protection. Hope for the best but prepare for the worst - this is a serious attitude and proper customer care. Thank you, Olymp!
          Olymp Trade Customer Care's response, Oct 29, 2019
          Verified Support
          Thank you so much! Have a successful trading ☺
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            T
            Tamara Ramirez
            Sep 5, 2019
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            pending withdrawal request

            I invested £165, 300 of my hard earned money as a sales manager into wealthcapital as a means of profiting from binary options trading. I was able to make a few withdrawals before i became stuck as they stopped responding to my calls and mails. After several failed attempts, i was able to have all my funds recouped following my consultation with wealthwatchs, com - a leading financial intelligence......
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            A
            ashishk98
            from Gurgaon, Haryana
            Sep 4, 2019
            Resolved
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            Address: New Delhi, Delhi, 110062

            I made a deposit o[censored]sd 100[inr 7, 145] on 3rd sep at 1:41am then, i made a withdrawal o[censored]sd 170 from which $100 were credited to bank card at 3rd sep. But $70 were not processed as bank denied the txn.. That ok,
            But olymp trade automatically debited my money [inr 7, 197] from my bank account..

            Is it a fraud or something done by olymp trade i don't know.. But it is not right to debit someone money without their permission.. I am getting so much frustrated.. I am looking forward to sue the company..
            Aug 13, 2021
            Complaint marked as Resolved 
            Olymp Trade customer support has been notified about the posted complaint.
            Sep 04, 2019
            Updated by ashishk98
            My Email ID- [protected]@gmail.com
            Identifier[protected]
            Verified Support
            Sep 05, 2019
            Olymp Trade Customer Care's response
            Hi, dear!

            We are sorry to hear that you're having difficulties. Please, let us help you. Can you, please, send a screenshot of your ID? Unfortunately, we can not see it, the website have hidden the number.

            Best regards, Olymp Trade team.

            Sep 06, 2019
            Updated by ashishk98
            My issue is resolved.. Don't worry..

            Thanks for your support
            Verified Support
            Sep 06, 2019
            Olymp Trade Customer Care's response
            Thanks for the update! Have a successful trading.

            Best regards, Olymp Trade team.
            So it turned out that you simply forgot of some transaction and thought it was Olymp's fault, correct? I've never had such problems myself with OT, but your message made me a bit nervous. Glad all was resolved and Olymp is out of suspicion now!
            As an experienced options trader I value the approach of Olymp Trade to this market. They've done everything possible to facilitate the decision making process and trading as well. The one-of-a-kind trading platform suits these needs perfectly and every newcomer can go through all the features in a short period of time and then focus on developing own trading style and strategies instead of digging into useless features that programs like Metatrader offer. Free demo account can help with that too. I didn't have to use the offered welcome bonuses, but it was nice to realize that such a financial backup was available in case something goes wrong and you lose your main capital. Under such circumstances you can use bonus money to keep trading. All the profits made with bonus money are claimed to be available for withdrawals. So I do suggest to pay attention to bonuses, especially if this is your first trading experience. Good luck!
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              D
              Divit Thakur
              Sep 1, 2019
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              Could you please advise, why i didn’t get the bonus for the first deposit? I heard that it is offered to all the clients, at least for the first deposit.
              I’m interested in trading, options, and forex for a long time and i’ve been trading on a demo account on olymp trade platform, attended free webinars, actually i’m a little bit aware of what is what. And i wouldn’t miss an offer to get the bonus... Why don’t you give the bonus, although you advertise it?
              Sep 4, 2019
              Complaint marked as Resolved 
              Sorry, I didn’t read the bonus conditions and therefore I didn’t know that it is applied only if you deposit within an hour after the registration. Theeen it’s clear, I registered on the platform a long time ago.
              Olymp Trade customer support has been notified about the posted complaint.
              Verified Support
              Sep 02, 2019
              Olymp Trade Customer Care's response
              Hello!

              100% bonus is available only for the new traders. The bonus is activated if you deposit from 30$ during one hour after registration.

              If all conditions had been completed, but you didn't receive the bonus, please, give us the ID of your account. We will check everything! Best regards, Olymp Trade team.
              I am deposited 100 rs. Tow time but tow time 7.534 rs cut hy
              Olymp Trade Customer Care's response, Sep 10, 2019
              Verified Support
              Hi! You can contact us any convenient way: via e-mail [email protected], in the live chat at olymptrade.com or in
              our group facebook.com/olymptradecom/ We will help you!

              Best regards, Olymp Trade tea
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                S
                Samar Abusariya
                Sep 1, 2019
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                I can’t withdraw money. I trade on a demo account. I was able to earn $ 200 and now i want to withdraw them. I do not want to pick up the amount that i was given at the beginning, but i want to pick up the one that i earned. Why can't i pick them up? I do not find a section where i can withdraw money.
                Maybe you have the opportunity to transfer this amount to a real account?
                I am very disappointed that i traded for so long and now i can not withdraw profits.
                Sep 2, 2019
                Complaint marked as Resolved 
                Ups, It’s a pity but the one can’t withdraw money from a demo account. My bad!
                Olymp Trade customer support has been notified about the posted complaint.
                Verified Support
                Sep 02, 2019
                Olymp Trade Customer Care's response
                Hello there!

                Demo-account was made specially for training. You can withdraw money from demo, because these are the training funds, not real. When you make your deposit and start trading on real account, you'll be able to withdraw the profit.

                To withdraw real funds, you need to click on the menu, then open the "Withdrawal" section, specify the amount you want to receive. Withdrawal is carried out to the source of depositing within 1-5 business days.

                Feel free to ask any questions!

                Best regards, Olymp Trade team.
                20188655USD ID 21/08/2019 KO 33.10$ withdraw kiye the lakin bhi tak koi rupees bank me transfer nahi uea hai.
                Olymp Trade Customer Care's response, Sep 3, 2019
                Verified Support
                Dear Ram credit card withdrawals mai 3 to 4 weeks tak lag saktay hain app kay card mai wapis show haunay mai

                Best regards, Olymp Trade team.
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                  S
                  Shashank Dogra
                  from Mumbai, Maharashtra
                  Aug 30, 2019
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                  I can not withdraw my money. This is my third withdrawal request! Why do you refuse to withdraw my funds? I did not break your rule.
                  I trade 3 months, now i decided to withdraw money to the card, but you refused. Why did you then accept my payment from an electronic wallet, but do not want to withdraw money?
                  It is unfair to do so. I just want to get my money, which i honestly earned on your platform.
                  Sep 3, 2019
                  Complaint marked as Resolved 
                  I did not know that I can withdraw money only to an electronic wallet. Filed out a request for withdrawal, it was approved.
                  Olymp Trade customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 30, 2019
                  Olymp Trade Customer Care's response
                  Hello!

                  Please, don't worry!

                  You can contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in
                  our group facebook.com/olymptradecom/ Our specialists will help you to find out what is the problem.

                  Best regards, Olymp Trade team.
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                    Y
                    Yakshit1980
                    from Surat, Gujarat
                    Aug 28, 2019
                    Resolved
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                    Two weeks ago, i registered on your site. But i didn’t receive a letter to my email. I decided to register another account to another mail. Everything was great. I traded on a demo account, and then decided to create a real account. When i created a real account, i received a message that my account was blocked. Why did you block me? I did not break the rules. I did not even have time to top up my account.
                    Oct 1, 2019
                    Complaint marked as Resolved 
                    Olymp Trade customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 29, 2019
                    Olymp Trade Customer Care's response
                    Hello there!

                    Each account has both demo and real account options under one ID. You can switch between them any time you like. Having more than one account on our platform is prohibited. It is specified in trading rules which every trader accepts on the registration.

                    Please, tell us the account ID, we will check everything and provide you with further instructions.

                    Best regards, Olymp Trade team.
                    Sep 02, 2019
                    Updated by Yakshit1980
                    I did not even think that I registered a second account. I thought the first registration was not successful. This is my failure...
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                      Bach4an
                      from Puducherry, Puducherry
                      Aug 27, 2019
                      Resolved
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                      Resolved

                      I can’t top up my account.
                      I created an account two days ago. I wanted to top up my account by $ 5, but the payment was declined. Why can't i replenish my account? Does it have anything to do with place where i live? I read that you do not trade with many countries.
                      I would really like to trade with you. Tell me ways, how can i top up my account and start trading? I already know how to trade on a demo account and i want to trade on a real one. Answer please.
                      Sep 2, 2019
                      Complaint marked as Resolved 
                      Oops, I didn’t notice that the minimum deposit is 10 $ Today I will top up and start trading finally
                      Olymp Trade customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 28, 2019
                      Olymp Trade Customer Care's response
                      Hello!

                      Thanks for reaching out! The minimal amount of deposit is 10$. You can use embossed bank cards Visa Classic and Mastercard, as well as Skrill, Webmoney, Neteller for making a deposit. All the countries we don't work in, are listed in the clause 11 o[censored]ser's agreement: https://forex.olymptrade.com/docs/terms/forex/en/service-agreement.pdf

                      Feel free to ask any questions! We are ready to help.

                      Best regards, Olymp Trade team.
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                        Kiaan Chand
                        from Changanacheri, Kerala
                        Aug 26, 2019
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                        Resolved

                        Hello. Help me solve the problem. I registered on your site yesterday. I can’t log into my account today. The fact is that i input the correct data, but i still get an error (Wrong password). I even changed the password through the mail. But the problem remains. I decided to make a new account. Login does not occur. An error appears that the email is incorrect. Tell me what do i need to do? Thanks for answer.
                        Sep 3, 2019
                        Complaint marked as Resolved 
                        The problem was that I had CapsLock turned on. I don’t know how it happened. I never use this key. Sorry ;)
                        Olymp Trade customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 27, 2019
                        Olymp Trade Customer Care's response
                        Hello there!

                        Please, contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in our group facebook.com/olymptradecom/

                        We need more information about your device to help you.

                        Best regards, Olymp Trade team.
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                          Dinesh Singh Matiyali
                          from Bengaluru, Karnataka
                          Aug 26, 2019
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                          Resolved

                          Address: Haldwani, Uttrakhand, Nainital, Uttarakhand, 263139

                          They all are cheater fraud its my another bad experience with this fraud company... They ask me to deposit the fund via bitcoin which was done successfully by me but did not been credited or shown over my trading account..
                          Then i thought might be due to the technical error... Then i ask to their support which is so called 24*7 they were liking sending me the copy text to again and again then i followed them finally the asked me for the txd id and refundable btc address which i sent them at the moment after this i got this kind of copied message from them... We have created a task for our financial department. They will take care of your payments within 24 hours... Then i was like ok... After 24hrs i asked them by calling to the given number that is
                          Their so called hot line - hot line
                          [protected] toll free number for mobile phones for clients from india
                          Available 24/7 lol... He was like there is no task created... Then he toled me to send him a mail on this email id [protected]@olymptrade.com i did the same... I got a reply from there suport team which is shown in the below screenshot... Now the problem is that they are claiming that they were already been deposted the fund i aksed them where they told me to the mediator's wallet address this is the another twist or you can say sock for me... I tried to scold them why and where... But he wasnt in mood to hear me he is repeating the same line to ask to the service provider about the same that is block chain... So ridiculous now dont know how to react... Very disgusting... I advice to you all guys please dont use this disaster app because it seems they all are lair as well as scammer...
                          Thanks ([protected])
                          Aug 11, 2021
                          Complaint marked as Resolved 
                          Olymp Trade customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 26, 2019
                          Olymp Trade Customer Care's response
                          Hello, Dinesh Singh Matiyali!

                          We are really sorry to hear about such an experience. We bring our sincerest apologies for the quality of the services that you received. Our company will undertake measures to improve it to the proper level.

                          Kindly provide the ID of your account, so we could investigate your situation and provide you with the further instructions.

                          Best regards, Olymp Trade team.
                          Aug 26, 2019
                          Updated by Dinesh Singh Matiyali
                          hey guys check this feedback which i received from olymptrade.. you guys can check this link by your own after considering my previous mail and details

                          Hello!
                          Sir, here is your refund block chain link https://www.blockchain.com/btc/address/1DAi4ZxDoDKdvg2uGLoupmTEso98t6Y71k.

                          Verified Support
                          Aug 28, 2019
                          Olymp Trade Customer Care's response
                          Hello again!

                          Unfortunately, we can not study your case without any information about your account. We will wait for your ID to help you or make sure everything is OK!

                          Best regards, Olymp Trade team.
                          I am really sorry that this accident happened to you. It is pointless to state that the possibility of a malfunction is excluded in the work of the Olymp Trade broker. Even Swiss watches sometimes fail. Unfortunately, no one is safe from this. But what I can say for sure is that their technical support always solves all problems. I have never had a feeling that something may go wrong since their technical support provided easy to understand answers, and they always provided an exact date of solving a problem. I just want to say that you need to text their support one more time, and everything will be alright.
                          Sorry to hear about your experience, however, as an old Olymp Trade customer I can assure you that the problem with funding your account is definitely not on the side of broker, as I'd done it a dozen times and have never had a problem with deposits. My best guess would be that the problem is that cryptocurrency transactions are not always fast, depending on how busy is the network. Its also commission sensitive. My personal record was 42 hours waiting time for bitcoin transaction. You should make sure to apply proper commission for transaction in order to avoid excessive waiting time for it to complete.
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                            Uthkarsh Singh
                            Aug 25, 2019
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                            One very unpleasant situation happened. I traded on a demo account for several months, i had a big profit and everything was fine.
                            I switched to a real account yesterday. Opened a deal and lost a lot of money. I lost money because there was a stop loss. I did not set a stop loss. I remember exactly that i did not set a stop loss. I do not trade with this, and therefore i had a good profit.
                            How do you explain the fact that a stop loss appeared out of nowhere?
                            Sep 1, 2019
                            Complaint marked as Resolved 
                            I did not notice that a stop loss is automatically set. Thank you very much for your reply! You saved my money and I profit from trading.
                            Olymp Trade customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 26, 2019
                            Olymp Trade Customer Care's response
                            Uthkarsh Singh, greetings!

                            Stop loss is a Forex feature, which you can turn on and off in your account. Stop loss can be set before deal, it won't work in case you don't set it. Please, look at the picture attached, it shows how stop loss and take-profit settings look like before the deal is opened.

                            If the result of an exact deal causes your doubt, please, contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in
                            our group facebook.com/olymptradecom/. We will check everything and help you!

                            Best regards, Olymp Trade team.
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                              Ojas Firodia
                              from Hyderabad, Telangana
                              Aug 25, 2019
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                              Hello!
                              You wrote on the site about double your deposit bonus! If the trader top up the account by a certain amount, then the same amount must be credited with the bonus.
                              I created an account and top up my account with $ 100. 20 minutes have passed, but there is no bonus.
                              Why didn’t you give me a bonus? Is this promotion over? You must warn about the end of such promotions. It is unprofessional of you to leave an advertisement for a promotion when it has already ended.
                              Sep 1, 2019
                              Complaint marked as Resolved 
                              Thank you very much for the explanation. I received a bonus.
                              Olymp Trade customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 26, 2019
                              Olymp Trade Customer Care's response
                              Hello there!

                              This promotion is valid. 100% bonus is available only for the new traders. The bonus is activated if you deposit from 30$ during one hour after registration. If all conditions had been completed, but you didn't receive the bonus, please, give us the ID of your account. We will check everything!

                              Best regards, Olymp Trade team.
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                                Siddharth987
                                from Nashik, Maharashtra
                                Aug 22, 2019
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                                Started to trade on olymp trade just recently. Actually, i like everything, just not enough indicators. I also started to trade on binomo, but there are even fewer indicators, i thought there will be more on olymp trade, i read that there should be a whole bunch of indicators, more than hundred. But so far, i see only 20. Are they available only for vip-clients? Before i was trading on forex through metatrader, so it was even possible to add your own indicators there….
                                Aug 24, 2019
                                Complaint marked as Resolved 
                                Sorry, my bad, I didn’t notice that platform with technical analysis, lol. I just didn’t check in other places, that happens :D Now I see, there are really many indicators here on the platform.
                                Olymp Trade customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 22, 2019
                                Olymp Trade Customer Care's response
                                Hello there!

                                Please, notice that common indicators are located on the side panel, as the picture shows. You can also use technical analysis, following this link https://olymptrade.com/analytics/technical-analysis to access larger range of instruments.

                                Feel free to share if we're still lack of any indicators. We are always ready to become better for our traders!

                                Best regards, Olymp Trade team.

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                                  Pranay Marvaree
                                  from Mumbai, Maharashtra
                                  Aug 20, 2019
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                                  I just started to be interested in the investments on the internet, was trading on olymp trade platform on demo-account and now i would like to trade with the real money. I read that here you can start trading with 1 dollar. I want to deposit 3-5 dollars just to make a few deals and see how it’s going, but i don’t know how to do it. I cannot deposit. Could you advise me what to do?
                                  Aug 24, 2019
                                  Complaint marked as Resolved 
                                  Ok, I got it, the minimum deposit is not 1, but 10. I thought that 1 dollar is the minimum deposit, not the minimum cost of the deal, now I understand I will deposit 10 dollars.
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 20, 2019
                                  Olymp Trade Customer Care's response
                                  Hello!

                                  To make a deposit you need to go to your Private area - http://bit.ly/2Q1zRij - and choose the payment system and the deposit amount. Minimum deposit amount: 10 dollars, 10 euros, 20 reals, depending on the currency of your account. You can use embossed bank cards Visa Classic and Mastercard, as well as electronic wallets such as Skrill and Neteller for making a deposit.

                                  This short video will guide you: https://youtu.be/LFpho7KOH3M

                                  Best regards, Olymp Trade team.
                                  Verified Support
                                  Aug 21, 2019
                                  Olymp Trade Customer Care's response
                                  Hello!

                                  To make a deposit you need to go to your Private area - http://bit.ly/2Q1zRij - and choose the payment system and the deposit amount. Minimum deposit amount: 10 dollars, 10 euros, 20 reals, depending on the currency of your account. You can use embossed bank cards Visa Classic and Mastercard, as well as electronic wallets such as Skrill and Neteller for making a deposit.

                                  This short video will guide you: https://youtu.be/LFpho7KOH3M

                                  Best regards, Olymp Trade team.
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                                    Ojas Naidu
                                    from Kanpur, Uttar Pradesh
                                    Aug 19, 2019
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                                    I’m trading options for more than a year on olymp trade and recently i got interested in forex platform. Although everything is a little bit different there, i think, i will manage to trade there with the same strategy, that i’m now using for trading the options…but so far, i can not get through the multiplier… it’s very big and i don’t want to open the deals with such a big multiplier. I watched some videos on youtube, where traders can change the multiplier, but i’m not. Please help me to change that…
                                    Aug 23, 2019
                                    Complaint marked as Resolved 
                                    I found in setting how to add this option to the panel, now I can change the multiplier by myself in every deal…Thanks, now it’s a great platform!
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 20, 2019
                                    Olymp Trade Customer Care's response
                                    Hello!

                                    To enable different multipliers, you need to enter your cabinet on the platform and put a tick in front of "Choice of multiplier" option. And that's it!

                                    Feel free to contact us if you have any questions!

                                    Best regards, Olymp Trade team. 
                                    I can't find Disable Multiplier option
                                    In mobile web platform.
                                    I don't use the app.
                                    Please help me

                                    I can't change the multiplier - Comment #3859394 - Image #0
                                    I can't change the multiplier - Comment #3859394 - Image #1
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                                      Ranbir Chopra
                                      from Bengaluru, Karnataka
                                      Aug 16, 2019
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                                      I’m trading on olymp trade platform for about a year already, slowly i learned how to open the deals correctly and even started to make a little bit of money! Lately, i’ve been reading a lot about the mobile application and decided to install it as well. I found it in play market, installed it, but it didn’t launch. Why didn’t happen? I made everything right and actually it is hard to mix something there, everything is installed automatically. Maybe i should download it from somewhere else, for example of the website?
                                      Aug 23, 2019
                                      Complaint marked as Resolved 
                                      I got it, the thing is that my phone has tricky OS :( Not every application from Play Market will work on it, and here I’m just not lucky with Olymp Trade. Before I didn’t really install anything on my phone and didn’t know about this specific, and now it is clarified…  
                                      Olymp Trade customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 19, 2019
                                      Olymp Trade Customer Care's response
                                      Ranbir Chopra, there!

                                      Please, try to download the app here: https://play.google.com/store/apps/details?id=com.ticno.olymptrade

                                      If it doesn't work, you can contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in
                                      our group facebook.com/olymptradecom/

                                      We will help you!

                                      Best regards, Olymp Trade team.
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