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Olymp Trade Complaints & Reviews

olymptrade.com

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Updated: Oct 26, 2025

Complaints 1553

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1146

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407

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Olymp Trade reviews & complaints page 68

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Recently I have been working with this company and in general I was satisfied with the conditions that are provided here. From day one I chose the Advanced account type, because I already have some experience and even have a ready-made portfolio, which consists of strategies that I know quite well.
I have already received withdrawals twice. Now that I want to make another withdrawal they say I need to choose another payment method and they can't withdrw the amount that big to my credit card. Ok, I do have a Skrill account as well, but why do I have to face these difficulties?

Nov 19, 2020

Complaint marked as Resolved

Thank you for your answer. I have no complaints about the service at Olymp Trade. And I've already withdrawn the money. So, I just didn't understand the situation.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 19, 2020

Verified Support

Hi, dear Nazir Nayak!

Thank you for contacting us. It is possible that your bank has declined the withdrawal. In these rare cases, our specialists can ask you to refer to the bank and inquire about the refusal or for your convenience advise you to use an e-wallet as an alternate payment method.

To give you more specific information, we need to know your account ID number. Kindly provide it so we can leave a detailed answer to your complaint.

Best regards, Olymp Trade team.

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Address: Bhiwani

Hi Team,

Account Id : 68181367
Email : [protected]@gmail.com
I deposited the 700$ amount on 20th-oct-2020 with the help of Rupay Netbanking E-wallets. Money is deducted from the account but not reflected in the olymp trade account.
it's been approx one month, the amount is neither reflected in the olymp trade account nor in my bank account.
Ticket has been generated but no solution till now and no No one is responding to my emails.

Please Note : I have confirmed with the bank transaction has been successfully made to merchant on 20th oct 2020 but still i didn't get my money back.
What's going on ?? Where is my money ??
I want my money back in my bank account.

If i didn't get any solution here i will raise a complaint on "financials commission" with my bank confirmation proof and all the proofs.

+6 photos

Aug 12, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2020

Olymp Trade Customer Care's response Hello, dear!

Thank you for contacting us and specifying your account ID number, the information you have provided will help us to conduct a detailed investigation. We have requested additional information from our service support to give you a full and explicit reply. Our team is putting every effort to resolve this issue as quickly as possible. Please, accept our sincerest apologies for such a delay. We would be extremely grateful for your patience.

Best regards, Olymp Trade team.

Nov 20, 2020

Updated by [email protected] Still i didn't get any response from support Team ??

Verified Support

Dec 02, 2020

Olymp Trade Customer Care's response Hello, dear!

Thank you for your comment. Our service support has reached you via e-mail concerning the latest updates on your issue, kindly check your inbox.

Best regards, Olymp Trade team.

Dec 02, 2020

Updated by [email protected] I have checked my inbox.
I have been getting that response for a long time.
same response. but no solution.
I have already shared bank confirmation proof still i am waiting and getting the same response from the support department ??

Verified Support

Dec 09, 2020

Olymp Trade Customer Care's response Hello, dear.

Thank you for keeping us informed. We are incredibly sorry for the delay that you are facing. We understand your disappointment and kindly ask you to wait for the updates from our support team. Our support service puts every effort to speed up the resolution process. You will be contacted by our support team member as soon as new information regarding your issue appears.

Best regards, Olymp Trade team.

Dec 13, 2020

Updated by [email protected] Its been 2 month and still no solution after giving all the proofs ??

Verified Support

Dec 15, 2020

Olymp Trade Customer Care's response Hello, dear.

Thank you for your comment. Please accept our sincerest apologies for any inconvenience. Kindly wait for the updates from our support team. Be sure that we are taking every possible effort to speed up the resolution process.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care

Dec 2, 2020

Verified Support

Hello, dear!

Thank you for your comment. Our service support has reached you via e-mail concerning the latest updates on your issue, kindly check your inbox.

Best regards, Olymp Trade team.

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I’ve been actively using your web-based trading platform for a week. Well, in general, I appreciate how it’s designed and how it works. Everything is very intuitive. It feels like I’m playing a video game-) However, I have discovered a serious downside here. I failed to find Fractals on the platform. I carefully looked through the list of the available technical indicators, but it’s missing. That’s for sure. Am I right? I hope I’m wrong and I’ve just overlooked it. Please, comment on my issue.

Nov 17, 2020

Complaint marked as Resolved

Oh, I've found it. And I found a news about announcing Fractals and Reversal Points were added to the platform in 2019. Really like playing a video game with patch notes =)

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 16, 2020

Verified Support

Hello, dear Sid Nagi!

Thank you for contacting us and appreciating the intuitive design of the platform. The Fractal indicator is available on the Olymp Trade MT4 platform. To find this indicator, push the "Insert" button, choose "Indicators", then "Bill Williams" and you will see "Fractals". You will be able to choose a preferred time frame or select a "Show on all the timeframes" function. After that, the indicator will appear on your chart. Please, do not hesitate to ask further questions if you need any help.

Best regards, Olymp Trade team.

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30$ deducted from my paytm but i have not received any kind of money in my Olymp trade account. Later i use 100$ again to start trading and i am using that amount but what about my 30$?

+1 photos

Aug 8, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 12, 2020

Verified Support

Hi, Faizmechengg93!

Thank you for getting in touch with us. Please, specify your account ID number so we can investigate your issue. We will be glad to help.

Best regards, Olymp Trade team.

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I deposited 10$ by phone pay UPI and till now I didn't got my money in olymp trade live account.
Please return my money or else deposit it in my live account.
Please🙏🙏🙏🙏

+1 photos

Aug 8, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 9, 2020

Verified Support

Hi, dear Shaheda shaikh!

Thank you for reaching out. Kindly specify your account ID number, this will allow us to pass your request to our service support. We will be glad to assist you and help to speed up the resolution process.

Best regards, Olymp Trade team.

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Address: Bhiwani

Account Id : 66798063
Email : [protected]@gmail.com
Date and Time of Raised request :[protected]:25:38

I am holding VIP account with you.
I raised withdrawal request on 2nd Nov and today it is 6th Nov but I have not received withdrawal yet.
IN VIP account request processed with in 5-15 minutes or maximum in 24 hours. but it's been almost 5 days and still I have not received the money in my bank account.
Support team is just giving me same message from the day 2.
but not processing my withdrawal.
My account is completely verified.

"I have found that your payout is waiting for confirmation from Financial Department. It will be processed and sent within 5 days."

+4 photos

Nov 6, 2020

Complaint marked as Resolved

I got my money Back and thanks olymp trade Team for your service.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2020

Olymp Trade Customer Care's response Hello, dear!

Thank you for your patience. We have received the information from our support team, the payment has been successfully processed. Feel free to ask us further questions if they appear.

Best regards, Olymp Trade team.

Nov 06, 2020

Updated by ror1980 Thanks Olymp Trade Team to process my Payment. I am completely satisficed with your service.

Verified Support

Apr 29, 2021

Olymp Trade Customer Care's response Hello!

Thank you for leaving updates on your issue. We are happy to help. It is excellent that you are completely satisfied with the provided service. Do not hesitate to contact us if any questions occur.

Best regards, Olymp Trade team.

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Sir, I paid 30usd and it got deducted from my bank account but it didn't get deposited in my live account.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 5, 2020

Verified Support

Hello, dear!

Thank you for letting us know about your issue. Kindly specify your account ID number so we can check you up in the system and conduct a thorough investigation.

Best regards, Olymp Trade team.

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Name - sudhamani das
65949812
18/09/2020 100$ withdrawal not receive
44 days+ please help

+1 photos

Aug 5, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 2, 2020

Verified Support

Hello, dear!

Thank you for informing us. We have answered your previous complaint, unfortunately, your issue is still under process. Our support team specialist will contact you to give more information regarding your request. We are sorry that it is taking so long. We put every effort to solve your issue as soon as possible, we hope for your understanding.

Best regards, Olymp Trade team.

Olymp Trade Customer Care

Nov 3, 2020

Verified Support

Hello, dear!

Thank you for informing us. We have answered your previous complaint, unfortunately, your issue is still under process. Our support team specialist will contact you to give more information regarding your request. We are sorry that it is taking so long. We put every effort to solve your issue as soon as possible, we hope for your understanding.

Best regards, Olymp Trade team.

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Address: Olymptrade

Website: Olymptrade.com

Iam a stock trader, they are not allowing to close my existing trades when market opens.This is clear injustice. There is no option to close stock trades during this time.Also in this time candles are running and iam losing our money.For every trader they are showing like this.
Consider my request and allow us to close the trades or freedze the candles for 5 minutes

Aug 5, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 3, 2020

Verified Support

Hello, dear!

Thank you for sharing your opinion with us. As we understood, you are referring to the Quote session. The Quote Session is the first and last 5–10 minutes an asset is on the market to trade, when you can see quotes but can’t open trades. While the Trading Session is the time between these two buffers in which you can execute trades on the Olymp Trade Platform.

We have split the asset's trading session to Quote and Trading sessions because we care about our traders and want to guard them against unnecessary risk. The first and last minutes of the session are too volatile which is why we protect our traders from suffering unjustified losses. Please, do ask further questions if they appear, we would be glad to answer them.

Best regards, Olymp Trade team.

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User id[protected]
Name - sudhamani das
18/09/2020 100$ withdrawal not receive
43 days+ please help

Aug 5, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 30, 2020

Verified Support

Hello, dear!

Thank you for informing us about your issue. Can you please enter the account ID number one more time in the comment section? The ID number was protected by the platform's system and we are unable to see it. Your review is very concerning to us, we will be happy to help.

Best regards, Olymp Trade team.

Ripandas03220's [Complaint's author] reply, Oct 31, 2020

65949812

Olymp Trade Customer Care

Nov 2, 2020

Verified Support

Hello there, Ripandas03220!

Thank you for providing us with your account ID number. We have checked up the information. Unfortunately, the issue is still under process, it will require more time to find a solution. Our support team member will contact you as soon as possible to share the latest follow-ups on your issue.

Best regards, Olymp Trade team.

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I have made an account and transferred USDT 50 and have withdrawn the same amount in next few days to give a test to this new portal.

Its been over three months Now i have never received the funds back . I have sent every single details they have requested for but only response i am getting is Below.

We sincerely apologize for the delay in response. We completely understand the urgency to get a resolution for this case. The financial team is taking all the necessary actions to solve the issue as soon as possible. However, there is still no update.

Aug 5, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 30, 2020

Verified Support

Hello, deepak1126!

Thank you for keeping us informed. We are sorry that your withdrawal process is taking so long. Please, specify your account ID number in the comment so our support team can check you up in the system. We would be happy to assist you.

Best regards, Olymp Trade team.

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Address: Chittorgarh

32 hours my deposit not succeed

+1 photos

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 30, 2020

Verified Support

Hi, Suresh chandra jat!

Thank you for contacting us. Please, provide us with your account ID number. This way we can conduct a thorough investigation of the mentioned deposit issue and put every effort to speed up the resolution.

Best regards, Olymp Trade team.

Suresh Choudhary Uchnar's reply, Oct 30, 2020

41825813

Olymp Trade Customer Care

Nov 2, 2020

Verified Support

Hi, Suresh chandra jat!

Thank you for specifying your account ID number. We are sorry for the inconvenience, but the resolution is still in progress. We have passed your request to our service support, you will soon be contacted and provided with updates on the issue.

Best regards, Olymp Trade team.

Olymp Trade Customer Care

Dec 10, 2020

Verified Support

Hi there, Suresh chandra jat!

We have contacted our support team and checked the status of your issue. We are happy to inform you that the payment was credited to your live account on[protected]. Please, get in touch with us if you have any further questions.

Best regards, Olymp Trade team.

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I tried to refill my account for 10usd but it is not refilled yet.money debited from my Account. I used google upi .
Their is no respond from them for hours.

+1 photos

Aug 5, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 29, 2020

Verified Support

Hello, dear akshayblaze!

Thank you for letting us know about this. Please, tell us your account ID number so we can pass your request to our service support and get the latest updates on your current issue. We are always there to help.

Best regards, Olymp Trade team.

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Address: Bhiwani( Harayana)

Hi Team,

Account Id : 68181367
Email : [protected]@gmail.com
I deposited the 700$ amount on 20th-oct-2020 with the help of Rupay Netbanking E-wallets. Money is deducted from the account but not reflected in the olymp trade account.
it's been above one week, the amount is neither reflected in the olymp trade account nor in my bank account.
No one is responding to my emails.
I have given all the proof of transaction. Please help me ASAP..

+5 photos

Aug 8, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2020

Olymp Trade Customer Care's response Hello, dear!

Thank you for getting in touch with us and providing all the required data for a thorough investigation. We have passed the information regarding your deposit issue to our support service. Our support team will give you the updates as soon as possible.

Best regards, Olymp Trade team.

Nov 01, 2020

Updated by [email protected] I have confirmed with the bank transaction has been successfully made to merchant on 20th oct 2020 but still i didn't get my money back.
What's going on ??

Verified Support

Dec 09, 2020

Olymp Trade Customer Care's response Hello, dear!

Thank you for taking the time to leave a comment and providing a screenshot. Please, accept our deepest apologies for this unexpectedly long delay. We understand your feelings and put every effort to solve your issue quickly. Our support team will get in touch with you with the latest updates as soon as new information emerges.

Best regards, Olymp Trade team.

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I heard from a friend that you allow clients to install their own EAs for trading now. But I can't find this feature anywhere! I have already looked through all the buttons on the FTT and Forex platform. I have pressed all the elements. Nowhere is it!
Are you hiding it from your regular clients? Is this feature only for attracting new traders? Olymp Trade, I don't think it's fair! I have been trading with you for years and have the same right to use Expert Advisors. Please clarify the situation.

Oct 31, 2020

Complaint marked as Resolved

As I see, I was terribly misled by some people. It has turned out that the use of trading robots is officially prohibited on Olymp. I can only use their built-in advisor. So, I’m going to read how to use it.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 28, 2020

Verified Support

Hello, Abhishek!

Thank you for informing us about your concerns. Expert Advisors program is prohibited on the FTT and Forex platform. EA can be used only on the MT4 Olymp Trade platform.

To open an account in Metatrader 4 and get access to the platform, you need to complete these steps:

1. Go to the MT4 section of our official website.
2. Log in using your existing Olymp Trade account.
3. Select the currency of the trading account and choose standard or ECN.
4. Create a password and click "Open Account". After you open an account, you will receive all the necessary data for the MT4 login terminal.
5. Then download the terminal file for Windows or iOS, and download the program. If you want to enter the web-version, click Web. Mobile applications are available through direct links to the App Store and Google Play.
6. Authorize the MT4 mobile application
Open the application and choose «New account», then connect the existing account, after type in the server name — OlympTrade2-Live. Finally, enter your login, password and click «Enter».

You will know that the authorization has been successful when you hear a sound signal, and the open charts will begin to show the current prices.

You can find the Expert Advisors in the Navigator window. To see the Navigator window, you can use the hotkey ctrl+n. Kindly use these steps to install the trade Advisor in an MT4 terminal.

1. Download and unzip your Advisor. To install it, open the trading terminal, go to “File” and select the “Open data catalog” directory.
2. In the window that appears, open the “MQL4” folder, and then the “Experts” folder.
3. Open the advisor where you downloaded it and then drag its contents to the “Experts” folder in your trade terminal.
4. Relaunch the trading terminal. Then, in the upper bar, click on the “View” icon and select the “Navigator” folder.
5. In the left-hand tab, click on the plus symbol next to the “Expert Advisors” item.
6. A list of advisors will open, including the one that you have loaded. Drag it on to the chart using the mouse. In the window that opens, select the settings for the Advisor.

All set up! We hope that our reply will help you to install an Expert Advisor to your MT4 account. Contact us if any further questions appear.

Best regards, Olymp Trade team.

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Hey, I recently downloaded Olymp Trade mobile app but it crashes every time I'm pressing its icon. I even re-installed it but that didn't help. I need mobile trading, as I'm planning to move away and I wouldn't have access to my PC for a week, but seems that it's sth wrong with Olymp app. By the way, Olymp Plus is working, so I don't know what the problem is. Olymp Can you fix that anyway? I really need mobile trading!!

Oct 28, 2020

Complaint marked as Resolved

I've cleaned my phone cash and everything starts working! By the way, Olymp App is nice, I used to it in a couple of hours.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 26, 2020

Verified Support

Hello, dear Akshay Hans!

Thank you for letting us know about this. Can you please specify your phone model? Also, kindly clarify, which Android / iOS version is set up on your device? Where the download of the application is coming from (country, store)? For now, you can access the platform via your phone browser. We will be glad to give you more specific advice as soon as we get details regarding your issue.

Best regards, Olymp Trade team.

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I tried to apply for account verification. The 1st Step uploading the ID proof is done however in the 2nd step i couldn't able to access. A message is popping out, "Your browser is not supported".
How can u solve this problem.

Aug 5, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 21, 2020

Verified Support

Hello, dear!

Thank you for contacting us. Please, provide us your account ID number or contact our support service so we can investigate your issue more thoroughly and help you with the verification process. You can get in touch with our support team via e-mail: [protected]@olymptrade.com or in the live chat on our official website.

Best regards, Olymp Trade team.

T

Tokiye Yepthomi

Oct 21, 2020

ID no. 68113479

Olymp Trade Customer Care

Oct 22, 2020

Verified Support

Hi there!

Thank you for your cooperation. We have passed your request to our service support, you will be contacted soon. We hope that the verification issue will be resolved as fast as possible. If you have any other questions, feel free to leave them here.

Best regards, Olymp Trade team.

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I’ve been using the Olymp web platform for a month and everything seems OK. It comes with all the necessary technical indicators and timeframes. However, when using the mobile version of this platform, I noticed that it’s very hard to draw angled lines on charts. Level trading is crucial for me, so I can’t do without various lines, including angled ones. I’m struggling to draw a trend line, when trading via my smartphone, for example. Do you have any recommendations on how to draw angled lines in the mobile version of your platform?

Oct 22, 2020

Complaint marked as Resolved

Thank you. Sometimes such minor moments irritate me. I hope that now the work will be a little more dynamic.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 21, 2020

Verified Support

Hello, dear Adorasiusk!

Thank you for your fair review. Indeed, at this point drawing angled lines on charts is not that easy. We understand that drawing the lines on the chart can be crucial for level trading. This is why our team is currently working on it, probably you will be able to see the results in the next release. Feel free to contact us if any other questions occur.

Best regards, Olymp Trade team.

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I recently opened an account with Olymp Trade. So far so good, I have traded on the MT4 trading platform. But as far as I know, a brokerage also has its own trading platform, and judging by the reviews it's quite good. But for some reason I can't trade on it, I can't switchrom MT4. Is there any way I can do that, maybe there is some kind of instruction? Or should I open a separate account for another trading platform? Because it wouldn't be very convenient, I would like to continue trading on my old account, only on a different trading platform.

Oct 25, 2020

Complaint marked as Resolved

Oh, thank you for the clarification! I did not think it was possible. I started looking for some complicated ways to switch to another trading platform. It turns out that everything was much more straightforward in solving my issue.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 20, 2020

Verified Support

Hello, dear!

Thank you for reaching out. If you already have the account on the Olymp Trade MT4, there is no need to create a separate account on the Olymp Trade platform. Go to the https://olymptrade.com/platform and use your login and password to access the account on the Olymp Trade platform. Do not hesitate to ask us any further questions if they emerge.

Best regards, Olymp Trade team.

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Website: OLYMP TRADE

Hi on 22 September i tried to update my live account on olymp trade with 10$ but my account on OLYMP TRADE didn't recieve the money but got deducted from my bank account so i contacted them about my payment they told me to wait for 7 days so after 7 days they told me that they didn't recieve the money and to contact my bank so I contacted my bank on 3 oct they told me to wait 7 days so i waited after 12 days they ttold that my payment was transferred to olymp trade on 8 oct due to upi issues now I've been calling olymp trade regularly and they are just making me wait I'm a college student and 757₹ is big amount for me and i please need your help.

Pulkit Sharma

Aug 5, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 19, 2020

Verified Support

Hello, Pulkit1165!

Thank you for contacting us. Kindly tell us your account ID number so we can thoroughly investigate your deposit issue. We would be happy to assist you.

Best regards, Olymp Trade team.

Pulkit1165's [Complaint's author] reply, Oct 19, 2020

62201820 is my user id and please don't tell me to wait for several days for an answer I've been waiting for like month now.

Olymp Trade Customer Care

Oct 20, 2020

Verified Support

Hello, dear Pulkit1165!

Thank you for providing us with your account ID number. We have passed your request to our service support and received feedback. Please, accept our deepest apologies for the current situation, the solution to your issue is still in progress. We totally understand your feelings, but it will require more time. Our support team members will contact you immediately when the updates occur.

Best regards, Olymp Trade team.

Pulkit1165's [Complaint's author] reply, Oct 20, 2020

Its been like a month how much more time you need to resolve a $10 problem?

Olymp Trade Customer Care

Oct 21, 2020

Verified Support

Hi, dear Pulkit1165!

Thank you for leaving a comment. We understand your disappointment and apologize that this process is taking so long. We will make every effort to solve your problem as soon as possible.

Best regards, Olymp Trade team.

Pulkit1165's [Complaint's author] reply, Oct 22, 2020

You are just making me wait i need a exact time when will my problem will be solved, i just need my money back

Olymp Trade Customer Care

Oct 22, 2020

Verified Support

Hello!

We understand that this situation is very unpleasant for you and do our best to solve it as quick as possible. As issues like this are extremely rare, we are not able to give you the exact time period. We must keep the promises we make and meet the deadlines. This is why in such uncertain situations we can't tell you the particular time limit. Our team has provided you with a special gift as compensation for the inconvenience. We hope that you will be able to understand our position and give us time to resolve your issue.

Best regards, Olymp Trade team.

Pulkit1165's [Complaint's author] reply, Oct 22, 2020

I'm going to file a case with consumer court against you as its been a month and you've done is give false hopes

Olymp Trade Customer Care

Oct 22, 2020

Verified Support

Hello!

We are sorry that you have made such a decision and apologize for the unpredictable deposit delay that has ruined your impression of the platform. You can submit a complaint to the reclamation department: [protected]@olymptrade.com. As we are a member of the Financial Commission (FinaCom), you also have all rights to file a claim on by providing all the necessary evidence to an independent regulator on the official website.

Best regards, Olymp Trade team.

Olymp Trade Customer Care

Dec 9, 2020

Verified Support

Hello, dear Pulkit1165!

We have contacted our support service to check on the status of your deposit issue. We are happy to inform you that the issue was resolved. The payment was received on[protected].

Best regards, Olymp Trade team.

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