OnePlus India Complaints & Reviews

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I got my one plus U1S 55 TV ON Aug 28th . Circuit of the tv got damaged the very next day and I raised a complaint for tv service . After serval follow up(after 2 weeks), service guy came to our house and checked everything .He said since it is a new tv we will place tv replacement request . After that there was no update and I had to regularly followup with customer care and they used to tell that new tv replacement request has been approved, but some parts are missing (I don't know what that means parts missing) . This went on for more than 45 days .
2 weeks back customer care was telling that they are changing the service center team of my city . So whole process has to done from beginning .
They have now raised a new request for service team to visit my house for checking the tv and they haven't visited my house yet and my follow up still continues...
This is really frustrating having my damaged tv in house for more than 2 Months . There has not been proper communication what so ever .

When i try to on the wlan it does not on.so i cannot connect it to my wlan network.

I bought the OnePlus Nord 2 in August. The next month I got an update and it started having problems. Camera clarity changed, it looks like a poor camera & the phone is hang. I gone to the service center and they update the phone again.
Then the next problem started. It is that battery drained issue. Battery charge decreased In the night time around 20% and also the hanging issue continued.

Again I visit service center. They will said that the phone will keep & cross check the phone. In 2 months 4 times I go to the service center.

On 30 October we buy a LED TV from Croma store in chembur and deliveryboy delivered our order on 31 Oct. Today is 03 November installation didn't happened. ###, It's a poor service. I didn't expect from you.

Ordered On: Oct 6, 2021 Order Number: M[protected]
OnePlus TV Y Series 80cm (32")

Received a damaged panel product on 20th Oct, after informing BlueDart, I have informed oneplus on the same date via chat & email. after taking daily follow-ups from chat support, getting the same replies each time that their team is working. after passing 14days they don't have any updates what's their team is doing. Today my first EMI has been deducted but neither i have the proper product nor oneplus team is helping. am i suppose to pay emi for a defective product? is it justified? why i am suppose to pay for a damaged product? oneplus chat service is continuously making false promise since 20th Oct. Till now they don't have any progress report from their relevant team. They are harassing me since it delivered. Kindly help. Getting frustrated for their such worst service.
I have paid the first EMI today for such a damaged product.

I purchased Oneplus tv series Y in November 2020
last 3 month, I faced an issue. My TV got black screen
Tv is on but screen is black and videos is running black screen problam
and TV power off and on and Rebooting start

[protected]

Tv is on but screen is black and videos is running problam
and TV power off and on and Rebooting start plz solved this problem plz
feedback

[protected]

You should give Earphones to the customers who are buying a OnePlus phone for the first time

It's been 18 days now. I have requested for a replacement for my TV because it was diffective . No technician has been assigned till now. No technician has called me or visited my place till now. Please look into the matter

I have attached the screenshot for raised replacement requist in you website with image of the issue. Plz check attachment ( Same day of installation 14.10.21 )

I have sent a E mail regarding this for a replacement ( Same day of installation 14.10.21 )

E mail ref ID[protected]

I have called your customer care and I formed on the tv issue

Customer care ref ID - [protected]

I have raised a ticket with customer care

Ticket No[protected]

I am attaching the Image & Video once again. Please revert back at the earliest

I have purchased a Oneplus Nord mobile in Jan-21. Today it got hang and off totally. It not at all working.

Not hearing in both sides

I had sent my oneplus Earphone for repair on 27th September and today is 31st October but I haven't received my product yet.The product was in warranty.The costumer care services is also not giving any update regarding this.

I am a customer of OnePlus.. But this time must say OnePlus is not helping with there customer service.

I want to inform you that, I purchased Wireless Bullet Z (Bass edition) on 2nd October in which mic is not properly working properly, then after discussed with OnePlus care team they suggested me to send device to OnePlus service center,

I requested for pickup on 13th oct, Blue dart executive come and picked up my device and sent it to your banglore Pickup Drop location.. device reached that place on 16th October.

Initially I am not getting any updates regarding my audio device..
Then I find on OnePlus care app that my product service request cancel.. till then I am not find any status on the app.. My request is also not showing on app..

Hope you understand help me out.. I am never expected OnePlus service like this.. from 22 days I am not getting any positive response from OnePlus team..

Hello sir/madam i have brought the one plus tv for Rs 50000 but the tv was wasted my life and all because of the tv now i have in the end of sucide
so please take this complaint very seriously to the one plus company.co i have need a strict response for this complaint...

My tv is not working i dont no what happend i have called the CUSTOMER care number of one plus but no respond bad company in my life ###... my money has wasted bull ### ... now my family has in the end of sucide so please help me ... to slove this case

I purchased one pluse buds pro on 8th of Oct 2021 and I recieved that product on 11th of Oct but some charging issue in buds pro so send back to one pluse services center but yet not replaced my product product recived on service center on 14th Oct 2021 and services center rise request for replace product but yet not received product alredy 15 days gone I send this product I call to customer care they said it required more 5-6 days and also said me products out of stock, one plus is big company so 10 days product out of stock it is not true ans something get wrong . service center have some issue and they not give proper response .hope you will rise this issue and make my product as soon as possible also I had left knee surgery so I am not able to move and go the service center so please try to help ...my refrence id as follow -MUTKYKTNQMXC

I had purchased a brand new one plus phone on 26th sept 2021. I was facing frequent problems of the phone getting hanged and then it automatically restarted. I ignored it as I am busy in my daily work routine but now for the last few days it's camera stopped working. I visited the authorised service centre and they updated the software of the phone but it was of no use. The problem persisted as it was. I am really shocked and harrassed by...

Under warranty my bullet earphone malfunctioned as oneplus does not have service center near my home I requested for pickup and drop service offered by oneplus... They promised excluding courier travelling time they will fix or replace the product within 1 day... But they didn't do it as per promise, so I contacted many times but service center never received any calls, so tried in tollfree number and contacted national consumer forum, after that they sent an email and called on my phone and said product is not repairable and we will send a new and sealed replacement.. After some days I have received the package but its not sealed and not a brand new packet as promised.. Even it doesn't have any brand wrap or packet or seal... Basically oneplus sent me a refurbished old product as a replacement not a new one as per policy and promise... So i am contacting them repeatedly they also accepted that and always taking times to give me a proper solution.. For oneplus incomitency I have to buy new product and have to burn money due to oneplus bad service.. Now they are not replying.. Its more than a month now... I am feeling like harrashed they should give me a proper solution.. They should send me sealed and new replacement also I would expect the cost I burned because of them... Till now no communication after taking 7 days to solve my issues... I am planning to approach local Consumer court to get settlement... Very bad service from onepls... Don't go for their product if you don't have a service center near you...

Refno-EU3QVS2NJPLS

Thanks
Debasis Patra

I have purchased mobile phone 9R one plus from authorized dealer of One Plus situated at CG road, Ahmedabad on[protected]. The phone is not working properly. Many a times, call gets disconnected when someone tries to contact me. Missed call is also not disclosed. I contacted service center, however, did not get any response.