Claimed

OnePlus India Complaints & Reviews

oneplus.net/in

1

Updated: Sep 16, 2025

Complaints 1183

Resolved

38

Unresolved

1145

Bad 😕 It seems that OnePlus India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to OnePlus India

Having problems with OnePlus India?

File a complaint and get it resolved by OnePlus India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Mobile Handsets

OnePlus India

OnePlus India reviews & complaints page 28

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Website: oneplus india

I bought a tv from one plus a month back 32 inch y1 series. It was running finely suddenly it went shut down and i cant able to on it again. So i contacted the one plus customer care support. They told that the problem will be solve di 24 to 48hrs but nothing happened. I again contacted them they told this will take 5 to 7 business days again i waited but there was no proper response from them. i contacted them again they said that the technician will come the same day i contacted them nothing happened. I called them three days continously all were telling the technician will come but no ne came there was no proper response from them .All the staffs were giving fake assurances same like their company. If a tv cant even work properly for a month then where is the quality in it .i have never experienced this kind of worst customer in my life worst to the core.

OnePlus India customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: 171 3rd E cross , 2nd block 3rd stage, Basaveshvaranagar, Carmel school road

Hi,
My name is Marina John I placed an order for Oneplus TV through bajaj Finance n the order was delivered on 1st October 2021. And suddenly we see that the television is not working from 13th October. The whole screen is with lines and dots and mirror images.
I am surprised 1-month-old TV and is giving such trouble. Very very disappointed and unhappy with the product. I have just cleared 1 EMI and I need to repair this is unacceptable. I want the TV to be replaced. Please send someone n get my TV replaced its very disappointing n regretting that I choose the wrong product.
I need a solution ASAP, when called the care team they stated we need to wait for 5-7 business days, this is ridiculous. Will bajaj wait for my payment for 5-6 days if I state my TV is not working NO for sure? I need this to be replaced ASAP.

Marina : [protected]

OnePlus India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad

Hi,

I'm using JIO Sim on my OnePlus Nord CE 5G, suddenly the mobile network stops working but the status bar still shows signal.

Only after toggling airplane mode or restarting the mobile does it work again.

This is happening very frequently, after every few mins this problem is happening and is indeed frustrating.

Kindly please look into it.

OnePlus India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Order ID: M[protected]
Order Date: 6th Oct'21
Delivery Date: 20th Oct
Escalation Case ID:[protected]

Received a damaged Product on 20th Oct. The Panel of the TV is fully broken and the bezel are unfurnished. I have received a damaged product. and the irony is I am paying EMI for this. After taking daily follow up via chat and mails they don't have any update, what's their team is doing since 27days? Why don't they visit once for inspection? Am I supposed to pay EMI for this defective Product? The first EMI has been deducted on 2nd Nov'21 (Screenshot attached). still i don't have the proper product for which i am paying. is it justified?

OnePlus India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Claiming one of the best brand in India, OnePlus this time really have disappointed it's customer by running a scam.
Recently in September I have raised a repair request in OnePlus care with pickup/drop facility and for 1.5months the device was there without any updates on its. So I escalated case 2-3 times and one day after 1.5-2months suddenly got to know that they are returning the device because bill was not uploaded.
Now they closed the facility so I thought of travel 65kms to repair it by taking appointment online and found that only one OnePlus Authorized center in whole Assam is closed and no one from customer support also know this.
So now after 2.5months of all this, my device is still lying some where and of which warranty is now going to over next week. Because of @oneplus 2.5months of my device got finished and still didn't get the resolution and now it's ready to be an electronic waste in few days.

OnePlus support service is worst. Can't trust this brand again. Don't buy it's products.

I want my complaint to be solved soon.

OnePlus India customer support has been notified about the posted complaint.

Nov 16, 2021

Updated by Srmaji Now it seems after updating 2-3 times they are going to open the pickup/drop facility on 21st so even if I send my product of which warranty is going to end on 27th they will say that my product doesn't have warranty and they can't repair it.
This is the scam OnePlus is running now a days.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have purchased tv on 11th October 2021 after 10days it is not working from that day I have given complaint till now the problem is not solved very bad customer service and respose

OnePlus India customer support has been notified about the posted complaint.

View replies

F

fsaquib91

from Kolkata, West Bengal

Dec 9, 2021

On March 2021 i purchased a One Plus Tv from a OnePLus Store and it was working absolutely fine till August 2021 and after that my Tv got blackout screen and it is not working till now. I raised a complain from September and then till now i still rasing a complain almost 15 time in this 3months but they keep giving me fake promises to resolve my problem. After having one wait wait on November they gave me a complain number which is[protected] on 09th November 2021 and they told me that it will resolve by 5 business days then after that i called them at every 5 business days to know the status of my issue but they giving me time and now on 2nd of December2021 when i called them, they told them a new request number which is C114836 and said it will resolve my issue within 48hours because my tv parts and technician both are allotted and ready to visit your place. Unfortunately i have recorded all the calls which i did to One Plus Customer Care but this time also they did repaired my Tv and today i spoke again with the same issue and they have taken it lightly by saying that it will take time no matter how much raised a complain if you want to take action against this issue we will not help you anymore. SO is this fair to customer to handle such kind o[censored]nprofessional behavior. and then finally they told me it may take 15business days more to resolve since to threaten as to complain on consumer care.

Helpful

4 other people found this review helpful

4 found this helpful

1 Comment

Post your Comment

Comment Guidelines

This is regarding the complain ID which is already open in OnePlus from last one month ID[protected]
I am facing issues in the phone but no one from OnePlus is helping on every call they are asking me to wait for 24-48 hours.
Tushar Patil one of the senior from OnePlus is not answering to my mails.
I am taking regular follow up from oneplus over the call but till now i didn't get any resolution to my issue.
My phone is giving so much of trouble and disturbed my professional and personal life.
Please find the attached evidence docs.

+17 photos

Nov 17, 2021

Complaint marked as Resolved

Till now no steps taken by the company. For email related i already attached the screenshots they didn't contact me, i am only taking follow up on the daily basis

OnePlus India customer support has been notified about the posted complaint.

Nov 17, 2021

Updated by tavneet gogia Why my complaint has been marked as resolved?
there is no step taken yet

View replies

S

Shubham Khuntia

from Āthagarh, Odisha

Dec 1, 2021

hey bro, i have a oneplus 8t & it's defectie, CUSTOMER care is ###, just saying yess no

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have given my mobile for repair on 13th October and today is 15 November till now i have not got my device back.i have made total 3 calls in oneplus service Center in first call they told that you will get your mobile on before diwali.Second call was made on 29 October in which I mentioned that i am going out of Mumbai on 17 November so please can i get my mobile before 17 then they told sure Sir you will get your mobile on 15th November but today when i again made call they told that sorry sir the mobile is now also in repair service we need more time.Almost a month has passed.So I thought I should make a complaint.So i call the oneplus customer complaint and now they are saying that i have made wrong claim in which i have to pay although it is in warranty period.Now they are saying that you will get your mobile in 4 to 5 days without repair.You will have to claim repair request again.Now i am going out of Mumbai. I don’t know what to do.I got to know that i have made wrong claim request when i made call.Before this i have made 3 call in that they never mentioned that they told that you will get your mobile repaired.And after 1 month they are saying that the claim is wrong.

OnePlus India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I bought oneplus audio device, after some time this device is not working properly so sent this back to one plus for repair, but from the last 2 months, they haven't sent me the audio device back to me.
so I'm requesting you to please take action against one plus India

OnePlus India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I purchased a new one plus nord ce in month of September.
from the very beginning of purchase .I am continuously getting the hang of it and a lag in every video i play whether i am playing it online or it is downloaded already. I went to service center as well but after upgrading from one plus authorized service Center. They told me i will be not getting these issues again, but problem remains the same also sometimes i am not receiving incoming calls voice Try to fix this asap or replace my phone .I can not use that phone after spending a huge amount and getting this error in a new phone.

I have submit my phone to customer care delivery boy on 26.10.2021 but not received any update till now.

Experience to talk with customer care is pathetic and horrible

continuously following through mail from 14.10.2021 but not get a single revert till now.
really shameful experience from one of reputed brand.

never recommend to any one .

OnePlus India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Received full damaged product (order id: M[protected]

After taking daily follow up, no progress yet. It has been 25days. I am paying emi for a damaged product. Is it justified?

OnePlus India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am having a worst experience while claiming warranty of my device(REF ID: WEOSDTBX5XKU). It was picked up on 13 oct 2021 for repair, after pursuing for about a month i have still not recieved it. Even customer care people have no information. They just keep on asking for more time from me. Their application shows that device is under repair, but how come it is taking a month to get repaired. I had to buy new handsfree because of this. I do not know whether i will get my device back ot not.i felt cheated.

+1 photos

OnePlus India customer support has been notified about the posted complaint.

View replies

D

deepalir

from Gurgaon, Haryana

Nov 28, 2021

thankyou for the help, my issue has been resolved by one plus only after your initiation.

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

I purchased my TV with the below details for which the panel and motherboard is not working and technician visit stated it to be replaced. I’ve been waiting for 2+ months and panel didn’t arrive yet and now the motherboard as well. I’ve been trying to contact OnePlus but didn’t get any response. I don’t need repair now and want to get the complete TV replacement.

TV Model: OnePlus TV U1S 55UC1A00 IN
Order No. : M[protected]
Serial No.: E6210060B6BB00029
Chat ID reference for panel issue:[protected]Sept 5)
Complaint Number for motherboard issue: S[protected]

OnePlus India customer support has been notified about the posted complaint.

View replies

A

ankit1240

from Faridabad, Haryana

Nov 12, 2021

Here is the attached invoice.

OnePlus U1S TV 55 - Comment #3919596 - Image #0

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have purchased a oneplus y series 43inches tv online through flipkart app on 15 th august 2021. It came with a warranty period of one year. My tv stopped working and went dead in october 2021. I registered a complaint regarding this in oneplus care app on october 13 th. Without even visiting my place the complaint was closed stated resolved. Then again i registered a complaint by calling their customer care number on 19 th october. Even after calling them multiple times they refuse to give me a repair service and keep delaying the process which is getting me frustrated kindly help me

+2 photos

OnePlus India customer support has been notified about the posted complaint.

View replies

R

rahivasi

from Chennai, Tamil Nadu

Nov 14, 2021

No action taken yet highly frustrating

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

When I will get my payment refund for order no. M[protected] order has been 5 days ago still hasn't initiated payment yet

when it going to be initiated my payment how long i have to wait for the refund the product that you already received at your end but i haven't received the refund yet
i want that my payment should be initiated by today itself

OnePlus India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: NANDIPETH AKOT AKOT AKOT AKOLA, AKOT, NEAR DURGA MATA MANDIR

Website: [email protected]

Dear Sir I have prachased OnePlus Nord 2 mob...this mob technical problem...so you contact me...my contact no [protected]

My address:- Maharashtra, Dist Akola, Tq Akot 444101

OnePlus India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: NANDIPETH AKOT AKOT AKOT AKOLA, AKOT, NEAR DURGA MATA MANDIR

Website: [email protected]

Dear sir I have parchase OnePlus Nord 2 .This mob technical problem ... contact me now
My no :- [protected]

OnePlus India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: OnePlus

Respected Sir,
I had Schedule a repair of OnePlus Bullets Wireless Z on 17 September 2021 with Reference ID PDVF8PKGMZF.
The issue with headset is Mic was not not working and sound was low.
Due to some unknown reason service was cancelled and the Product was not delivered yet.
I think the device was missing from there side. I want my device back with in a stipulated time
I had called a coustmer car several times, every time they have new technical excuse about the transit shipment and the response is null from the OnePlus Coustmer care service.
Thank you
Abhishek Singh
[protected]

+1 photos

OnePlus India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: B -145, Brotherhood Apartments,, H block, Vikas Puri

I was purchased one LED oneplus production from reliance digital. Some issue was in that LED and I was lodged the complain with customer care on 23rd September 21. Complaint id is S20210923. On 29 engineer called me over my mobile and ask the screen shot and I was provided to him. He told me that panel issue and LED is under warranty. He has send the indent to company for replace the panel . Almost 50 days over but my complain not resolve. I was 8-10 times called on customer service no. & everytime they replied that it will take 3-4 days. I also visited reliance digital hub and they also send the mail to concern executives.They provided the mobile numbers of oneplus area manager. I was try to contact them over mobile but everytime they not received my phone. I request to lodge my complain against the company as well as concern executive for not resolved the same .

OnePlus India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: VPO KHERI GANGAN THSIL HANSI HISAR HARYANA PIN CODE 125049

This is my led tv OnePlus 32Y this is not working. Its screen not working. I made a complaint on after 4-5 months passed but nobody resolve my issue. Please resolve my issue..

Mne 10 bari repair request daal de but mera koi cesh showl nhi huaaa march se presan hu mai na OnePlus customer care phone utha raha
Very bad company.
I hate one plus

OnePlus India customer support has been notified about the posted complaint.

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Post your Comment

Comment Guidelines