Osmania University — Convocation certificate delayed

I am Jarra Elijabeth. I have applied Degree certificate on 5th December 2024 under Urgent Mode with the payment of 2212 Rs (Receipt No.BA[protected]. As per their rules, with urgent mode it should be delivered with in 7 days. But Now it has crossed 15 days and it was dispatched at 3:00 pm yesterday but no updates about tracking till now. What's the use of paying extra fee of 1000 rupees for urgent mode when it has not been fulfilled properly. The university administration is so careless we are paying hefty amounts for things to issue them urgently, still they delay it. It's utter waste of our hard earned money. I need the certificate urgently to apply for abroad universities otherwise the admissions will get closed any moment. My one year will be wasted because them.

I have to submit this certificate in MNC company in next 3/4 days. But still OU team is not responding.