Osmania University — Not dispatching my third year marksheet , convocational and provisional certificate

Address: hydrabad

My self praveen kumar, roll no -[protected], completed my graduation(BA )from osmania university hydrabad in distance education in july 2019 . Yet they have not dispatched my certificates . I have paid all my fees ... . I have contacted in march 20 to university they said we will dispatched it by post. Again i contacted to university by call, they told me there is no certificate with your name .. We have dispatched all certificates ... Till the date 19 july 20 i didnot get my certificates . Due to unavailability of certificates . I cant apply for degree of graduation . I need it because .. I want to fill a form in state pcs ... Sir please look in to this matter and actioned as per requirement ...i am attaching my two years of certificates and my final year result internet print .