Pepperfry — Cancellation fee

I ordered a bed (Rs.39000) from Pepperfry after being misled by the company about the 25% cashback, which they claim to be equivalent to as many rupees, but tell you nowhere that they expire within 7 days and can't be redeemed fully in subsequent orders (only 25% can be redeemed each time).

As soon as I realised this pathetically sly scheme, I tried to cancel the order, but they are changing me 2.5% of my order value (Rs.975), despite the cancellation being done minutes after the transaction! On top of that, they claim that the money will be refunded to the original source within 2 weeks. I've paid through credit card, why should I let interest accumulate for 2 weeks because of the company's dishonest policies?

My order needs to be cancelled ASAP and the full amount refunded immediately. Order Id[protected]
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Pepperfry customer support has been notified about the posted complaint.
Oct 31, 2022
Updated by sanket.mahapatra@gmail.com
The FAQ page below cancellation is unavailable.. couldn't have expected anything less that these scammers.

Verified Support
Nov 01, 2022
Pepperfry Customer Care's response
Dear Sanket, We regret the inconvenience caused to you. We are checking with our team and will revert to you soon.
Regards,
Team Pepperfry
Verified Support
Nov 17, 2022
Pepperfry Customer Care's response
Dear Sanket, The cancellation fee details are explained on the returns & cancellations policy on our website. Kindly check the website for more details .
Regards,
Team Pepperfry
 
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