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Pepperfry Complaints & Reviews

www.pepperfry.com

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Updated: Aug 20, 2024

Complaints 1624

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Good! Pepperfry values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Pepperfry step up their efforts to fully resolve all complaints 👍

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Received only half of the expected products.

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Pepperfry reviews & complaints(1624)

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-Completely misleading policy and offers. That is why, I cancelled my product within 10 minutes of order.
- And payment done by credit card, and why they are taking 2 weeks to refund. Which they can do immediately.
- They are charging 2.5% on cancellation which is completely wrong
- The pepperfry site is not transparent.
- I dont recommend buying from it...

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On 22 July 2024, Pepperfry (PF) delivered the Nicole 4 Door Wardrobe (Order Id[protected].

On 24 July 2024, assembly service by PF carpenters failed due to missing parts.

Complaint manager Ameya Jadhav was assigned to handle the case. Since an incomplete product had been delivered, I insisted on a refund based on PF's Easy Return Policy of 7-day return for incomplete products.

I submitted the...

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We purchased a three seater sofa from Durian with 5 year warranty but recently the stitches were broken and the cushion became flat due to which if anyone is sitting on the sofa, they are getting back pain. We raised a complaint on July 3rd and a month later the carpenter arrived and checked the product, took pictures and said that the product will be picked up for service within 2-3 days. 2 days later i received a call from customer service...

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Address: Elante Mall, Chandigarh

I had ordered certain furniture items from their store at Elante Mall in Chandigarh vide Order ID[protected] on 26.06.2024 but had some queries. The gentleman at the store, Sh. Abhishek Vashist, did respond yesterday but did not resolve my queries. Today, he is not responding to call. I have made a payment of Rs. 98000/- but no response from them is making me nervous....

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Address: Bengaluru

It has been a month since the item was delivered in damaged condition (as identified by your carpenter on 25 May 2024.

It has been almost a month and the replacement has not been shipped. I am travelling now and unable to receive the delivery as informed to Pepperfry Support staff Akshay Girkar over 3 weeks ago.

It would be fair for me to be expected to be waiting any longer and I would like a refund. Pepperfry...

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Hello,
I just had a call with Parbhat (Case Manager). According to him, SOFA is bent due to usage issues.

But, in attached Pictures it is seen that there is no damage issue, nothing is broken, but Parbhat is relying on Carpenter's report, totally neglecting what the customer has to say, even ignoring the pictures which we have provided.
I am not understanding in pictures how a carpenter is seeing the internal...

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I had booked 3+1+1 sofa on 10th March 2024 and the delivery was assured to be made before 27th March 2024. My order ID is[protected]. Your mobile app says delivery before 29th march 2024. When i tracked the shipment, initially got a message saying it is delayed and will be delivered by 31st march 2024 and then on raising a email complaint, it was informed that the product will be delivered before 04th April 2024.
till date i dont have a clue as to when the product will be delivered. Inspite of many calls to Customer Care, I am not getting any response. Try to resolve the issue if at all you respect your customer sentiments.

Pepperfry customer support has been notified about the posted complaint.

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Address: Mylapore-Chennai

We purchased the product of order no,[protected] Marvin Board. We received the product. You person came for Assembling for some reason he was not able to do. Please arrange for the product to be assembled...

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Address: Mylapore, Chennai

We received the product of order no.[protected]. Your person came for assembling for some reason he was not able to to Please send your person for assembling the product. Your customer care number is always engaged...

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Website: www.pepperfry.com

I had ordered a Kenny Hutch Desk in Wenge Finish on the PepperFry website on the 6th of February. The product was supposed to reach me on the 16th of February. Till date, neither has the product reached me, nor has the company informed me as to when I may get the same. Below are the details of the order.
ITEM NAME Kenny Hutch Desk in Wenge Finish

ORDER ID[protected]

SKU FN1946378-S-WH38101...

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My order was cancelled after 12 days, without giving any reason and the refund will also come in 2 weeks. The product's price has increased so I can't place another order too. Pepperfry policy says that we can cancel only upto 7 days and they'll charge 2.5% for that too. What is the policy when pepperfry keeps my amount for such a long time and then cancels the order from their side....

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Address: Online

On 7th Feb 2024 I ordered one Mattress from Pepperfry with:
Dimension:
72 L x 72 W Inch
Thickness:
6 Inches
Brand Spring tek
Immediately after ordering I realized that I didn't selected right dimension which I was looking for (78*72) I tried to cancel the order and reorder with correct size.
While cancelling I saw that they are going to charge 2.5 percent transaction fee which was no where...

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Address: Mumbai, Maharashtra, India

On January 30th, 2024, I acquired a table through a store executive, expecting it to align with the specifications outlined on your website/catalog/communication, where it was mentioned that the table is adjustable in height. However, during assembly, we consulted the carpenter who indicated that only after full assembly could he provide information about what the table would look like.

Regrettably, upon receiving the product,...

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Address: A26/9 block A, golf course road, a block, dlf phase 1, sector 28, gurgaon, haryana 122002

OrderId:[protected]
Date of Order: 27th Dec 2023
Date of Delivery: 7th Jan 2024
SKU Id: FN2035035-S-PM34572

The crockery unit parts were delivered on 7th January and while taking it out from the box it was found damaged by delivery personnel. I have the complete video o[censored]npacking and taking out parts by delivery person.

I did ask him why was he keeping it at my home if parts are already damaged....

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Address: 12 10th cross nagarbhavi

Website: Pepper fry

I purchased the product on 24th dec and it got delivered on Jan 2nd .as per the policy once product is delivered with in 24 hrs installation will be provided. But my point is till 8zh Jan I haven't recieved and call or any message or email from pepper fry that.installiation is delay due to some technical issues. I personally called customer care asking for installation they said they will assign and by 9th it will be installed..but again...

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I placed orders for queen size beds and mattress of size 78L x 60W which is mentioned in the specification of bed but pepperfry app internally updated the mattress’ size to 70Lx 60W and 70Lx48W. And now (within 7 days of placing the orders) I am trying to contact customer service via chat, emails and calls but no answer or resolution. Chatbot is not human, and they are not letting me cancel/return these two items, which is Rs 17, 737, and...

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1. Order date - 4th Nov - expected to be delivered in a week. Did not deliver till now.
2. Original Ship date - 11th Nov - canceled by Pepperfry due to quality issues in the product detected by their internal department. Notified by email as the reason for delay in delivery and a new promised date of delivery
3. First delivery date - 18th Nov - delivery agents tried to assemble at my house, top drawer would not open, after putting...

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Address: Office No 301, Kohinoor Complex, Kurla West Mumbai Mumbai City District Maharashtra India 400070

I am writing to bring to your attention a concerning matter regarding my recent order[protected], placed on 17.11.2023. Unfortunately, I received only half of the expected products.

I have attached a copy of the order confirmation for your reference. The missing items include-Hanging light holder. I understand that errors can occur, and I appreciate your prompt attention to rectifying this situation.

Could you...

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Address: ELECTRONIC CITY, PHASE-1, Bangalore

The product was delivered at our door, But when the delivery personals opened the packaging, It was completely different from the product we ordered.
It was not at all matching the image displayed on the Pepperfry website;
The quality of the material used was soo sub-standard and finishing was shoddy, and not worth even half the money we paid.
We rejected the product and raised this with Peopperfry personnels.
They...

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Order number[protected]
Product was shipped despite cancelling. And now the refund has not been processed. It's been more than a month now...

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