[Resolved]  Pepperfry — Rome 1 Seater Sofa In Yellow Colour By Arra[protected]

I purchased 2 sofa chairs for a total of Rs.26094 and when these were delivered that very moment the assembly was done. The very 1st chair was defective as the legs were unbalanced and taken for repair. We were unhappy with the product and wanted to return both the chairs. Regarding the 2nd chair screw/s on it has/have been loosely put and the leg has marks of the screw driver having slipped and is dented. This chair was the 2nd chair to be assembled by pepperfry team after the 1st one was having balancing issues. The screws have been loosely fitted or seems that something out of the usual material used, has been put in between to avoid the chair being unsteady. I really feel cheated. This is completely unacceptable. Both the chairs are defective and need to be returned.However the retailer is so far not providing any resolution except repair. They already repaired the 1st sofa and delivered which still has balancing issues still even after repair. The seller seems unwilling to take the chairs and refund and is attempting to repair the defect of the brand new unused chair giving a terrible experience to a customer. Hence I have reached out to complain for a quick and fair resolution.