Pepperfry — cancellation of an order

Address:	Mumbai City, Maharashtra, 400614
Website:	www.pepperfry.com

I placed an order with pepperfry for a chair and a table. I realised that i do not need a chair on immediate basis and called them to cancel just the chair. This call was placed within 15 minutes of the order which included a waiting time of 12 minutes. (So effectively, the cancellation was initiated within 3 minutes of order placement)

The chair is scheduled to arrive in 3 weeks from the time of order placement.

I am surprised that the company does not have an immediate cancellation policy of 24 hours which almost all companies follow. This is absolutely ridiculous and absurd. I'm thinking of escalating this with higher authorities with regard to general consumer protection.

I have no choice but to accept my luck.