[Resolved]  Pepperfry — complete cheating

Address: Mumbai City, Maharashtra

My name is Murali and my order on pepperfry.com is[protected]. If there is any working brain or a computer at this rotten *le outfit, you can look up the history of the order number. I placed the order for a relaxing & folding chair, as in this picture: http://www.pepperfry.com/olida-relaxing-foldable-chair-1041302.html?pos=11:1 as anybody with a working brain would agree, this is a simple wooden equipment, and does not need more than a week to make. However, for an order placed on 15-July-2014, the website claimed the shipment will happen on 9-Aug-2014, more than 3 weeks. I still agreed, and patiently waited for 9th Aug, with a reminder on 6-Aug-2014. Come 12-Aug-2014, the chair is never shipped. So, I called up the organization and I got a response, " we have already registered your complaint some time back and we need a further 48 hours to find out the status" .I wonder . A chair is either made or not made. life is that simple isn’t it? why do you need 48 hours to find this simple one line answer? Truth is they just don’t check the status . they are just cheating. If you have too much money to lose, think of buying from pepperfry. otherwise just buy from your next door carpenter, whom you can rely on.
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2015
Pepperfry Customer Care's response
Dear Customer, At Pepperfry we do not intent to disappoint our customers and disappointed to hear about your concern. While our apologies may not lessen the inconvenience caused to you, we sincerely extend the same. We agree that such standards of service are not acceptable and will take care that such lapses do not recur. We will be in touch with you to redress the issues you’ve raised. Regards, Team Pepperfry.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Pepperfry
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    1624
    Pending
    72
    Resolved
    826
    Pepperfry Phone
    +91 22 6157 6157
    Pepperfry Address
    Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
    View all Pepperfry contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR