Pepperfry — dismantling and reassembling of bed

Address: 682018
Website: pepperfry.com

When the purchased bed with compartments (October, 2015) was assembled by the carpenter from pepperfry, we were given assurance that service will be provided to dismantle and reassembly of the bed anywhere when contacted with pepperfry. Now we had to shift (November 2017) to a new place and when tried to contact peperfry with our query of dismantling and reassembly they say they don't provide service at all. How weird is the customer support of pepperfry, where you can just buy things and not get it reassembled. We buy products from pepperfry with a trust that they will provide us customer support, but its a real shame to know that the whole pepperfry is just a sham. No more shall i purchase products from pepperfry, a bad experience counts all. Moreover the screws which they have used to assemble the bed were of low quality, the professional carpenter (On personal call) who came to dismantle and reassemble was quite surprised to know that pepperfry can supply products of real low quality. Well how bad can things get with pepperfry products? And i shall suggest the customers of pepperfry to think before and ask them questions before buying beds which has to be assembled and reassembled.
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7 Comments

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The same problem I am facing now, its very disappointing to know the reply from them that they dont provide dismantle and reassemble service whereas at the time of purchase they promised to do so.
I would not recommend anyone to bu Pepperfry product anymore, rather than peace of mind and it creates headache later on.

Order ID:[protected]
Has this issue been resolved? Is pepperfry providing the disassemble and reassemble services? I need to make an in city shift at Bangalore.
It happened with me today. What's the status of the issue? I need the service for disassemble and reassemble . I am shifting within the city and they (Pepperfry) refused to provide the service.
Suresh Vankayala's reply, Apr 25, 2021
Did you got any contact for relocation
No..they aren't providing any dismantling and reassembling services. I have faced the very same issue. At the time of purchase, reassurance was given that they would provide assistance for dismantling and reassembling, in case of relocation. However, now they say that they do not provide any such services. It is rather disappointing that a brand of such repute makes false claims. I would not have purchased the bed from them had they made it clear that they do not provide such services. On the contrary, they did commit, and now they are making a u-turn.
No dismantling services provided which makes me determined to never take Pepperfry again... Also the beds cost a fortune but after only 2 years it's almost unusable because the laminates are coming off and the entire bed is squeaking away.
If Pepperfry is not ready to provide relocation facility
Atleast they should support us in giving the right service provider contact details to get that relocation service done
I never expected this from Pepperfry
Not happy
I am suresh from Hyderabad if someone got any contact related relocation facilities
Please share it ia a great help
Thank
Suresh Vankayala
[protected]
Suresh Vankayala's reply, Apr 25, 2021
Sorry for typo
My right mobile number
9885729654
Never ever purchase any thing from Pepperfry. I purchased a few furniture 2 years before. Not only the quality is very bad, service is also poor . Plus now I will be shifting to a new flat shortly and the very thought of dismantling and reassembling the furniture at the new flat is making me nervous as I am sure a few of the items will become unusable.

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