[Resolved]  Pepperfry — New Mattress Return

Address: Pepperfry, DLF Mall of India, Registered Office Kanjurmarg, Mumbai West

Hi I purchased a Mattress from Pepperfry Online which was delivered 3 days back late in the evening. I realised that 8 inches high mattress does not fit my bed so I thought of exchanging it for 6inches and did not remove any packaging protective plastic cover. I also realised that mattress is too soft and I definitely needed to change it for a different mattress. I requested a return/ Exchange of mattress showing pic that its too high for my bed and that I would exchange it for 6 inch mattress.
I only got a call today from Pepperfry agent and he expressed inability to return or even exchange since the size delivered is same as what I had ordered and that there is no defect. I tried reasonling with them that I would be happy to exchange it with whatever i select at their store to which they again refused. All this is when the mattress is just 2 days old and not even removed.
I humbly request that Mattress is something you cannot conitnue using if its causing back ache and also when its not even fitting the bed properly. I find their stand to not return atll totally unjustified and request your intervention as I should not be made to suffer to live with this wrong mattress especially when we have not even opened this and I am well within my rights to return within 7 days
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Aug 8, 2021
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Nov 06, 2020
Pepperfry Customer Care's response
Please share the Pepperfry order details and we’ll check with the team and get back to you soon.
Regards,
Team Pepperfry
Dec 02, 2021
Updated by vbahl2003
Hi,
Apologies for replying back to so late. the issue was resolved by Pepperfry by providing a store credit and I bought a different product although i had limited choice. Thanks
 
2 Comments

Comments

HI, the order number is[protected]. I have attached copy of order and the invoice here for your reference pls help

Thanks,
Vikas Bahl

Dear Vikas, As discussed, we have accepted your return request. Please check your registered email id for further correspondence.
Regards,
Team Pepperfry

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