[Resolved] Pepperfry — No delivery even after a month

SK2803

from Mumbai, Maharashtra

Sep 2, 2014

Address: Mumbai City, Maharashtra

Pepperfry the most pathetic and non serious non committed website ever.I had ordered a table on 5th august 2014 and today is 02 sep 2014, havnt received yet.Despited numerous complaints and ample mails i got a call on 17 august from the ceo team that the product for sure would be delivered in a day or two.Then on the committed day i get a call "mam truck left without your product".What a joke guys...But no delivery.

Then again i get a mail "mam the product did not get through the quality check & we assure our customers about quality"again no delivery.

After few day i again get a call "mam we wil deliver the product for sure and if the warehouse dsnt do i will deliver it in my personal car, ceo's team member stated.They are the most irresponsible team.Please do not trust this website.

Order only through fabfurnish, they are trustworthy.I made a mistake on trying this portal.

Now i dont want the product and dont want my refund even.They are pathetic.

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Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2015

Pepperfry Customer Care's response Dear Customer, At Pepperfry we do not intent to disappoint our customers and disappointed to hear about your concern. While our apologies may not lessen the inconvenience caused to you, we sincerely extend the same. We agree that such standards of service are not acceptable and will take care that such lapses do not recur. We will be in touch with you to redress the issues you’ve raised. Request you to please help us with your order ID so we can trace the root cause of the problem. Regards, Team Pepperfry