[Resolved] Pepperfry — Non delivery of ShoeRack

Vivek Dhareshwar

from Bengaluru, Karnataka

Nov 18, 2014

Address: Bangalore, Karnataka

order no:[protected]. Twice there was a call about delivery and no delivery was made. The officer in charge Fiona was unhelpful when contacted. I wrote three emails and called about 5 times. There was no explanation. Fiona kept saying that the item was on top of the delivery list but couldnt explain why delivery was not made and could not give any assurance about when the delivery would be made. Refund has not been made. Really the kind of experience that makes you think twice about such online ventures.

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Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2015

Pepperfry Customer Care's response Dear Customer, At the onset please accept our sincere apologies for the inconvenience that might have caused. We certainly do not intend to disappoint our customers and have always looked forward to delight them. It was quite unfortunate that the experience didn't go very well and we too regret for the same. Should you still feel that the concern is unresolved do let us know and we'd be happy to help. Regards, Team Pepperfry