[Resolved]  Pepperfry — Not taking return of defective product

I placed a return request for my order no.[protected] on 20th August, The products colour is lighter and the quality is not as per the image return has been cancelled even after submitting images of the defective product in which the defect is completely visible.

Pepperfry resolution team is unresponsive and arrogant towards its loyal customers. Need resolution for the same. Won't recommend pepperfry to anyone. Terrible customer service.

My contact number is [protected] and email id is [protected]@gmail.com
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Oct 20, 2022
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Aug 26, 2022
Pepperfry Customer Care's response
Dear Aryan, We regret the inconvenience caused to you. We are getting this checked with our team and will revert to you soon.
Regards,
Team Pepperfry
Verified Support
Aug 27, 2022
Pepperfry Customer Care's response
Dear Aryan, the product delivered is as per the description mentioned on the website and hence the return request cannot be accepted. Please check the detailed product information to know more.
Regards,
Team Pepperfry
 
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