[Resolved]  Pepperfry — order id no[protected]

Address:

403802

Case Ref No : WR[protected]
Four Door Wardrobe ordered under ID No[protected] was received on 15th May 2018. Item Opened on 20th May for assembly, found two of the panels cracked/damaged. Item return and refund requested on same day, acknowledged by Pepperfry. Same day customer care called back and promised to collect back item and refund in 48 hrs. On 22nd May additional photos were requested and sent on same day, acknowledged by Pepperfry. Every time I sent mail to check status of my return and refund request, auto reply of " will revert in 48Hrs" is sent to me. When called customer care, the case handling person Mr Naresh tells that will collect the item in 48 hrs. This 48 Hrs business is never ending. I have holding a huge parcel at my home for last 9 days and waiting for it to be collected back by Pepperfry.

I want defective item to be taken back and amount to be refunded back to me.