[Resolved] Pepperfry — Order yet not received

Richa Kohli

from Noida, Uttar Pradesh

Nov 11, 2014

Address: New Delhi, Delhi

I had ordered a product on the 16th of oct. Its the 11th of nov today. My product has still not been delivered. When i send a mail to the customer care, they always have a standard reply, that the matter would be escalated, but it never happens. When i call customer care, they say just wait for 2 more days. 1st the reason was that the order was procured late from the vendor and now the reason is due to diwali they have a backlog!

I have been calling them almost evry 2 days, but they have a different reason evrytime. Which co takes more than a month to deliver a order?

False commitments-false claims- worst experience- no proper assistance from customer care. Made a blunder ordering from pepperfry, wont repeat again ever.!Strong text

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Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2015

Pepperfry Customer Care's response Dear Customer, We thank you for taking the time to review our products and services. It is only through your feedback that we’re able to maintain and where necessary, improve upon the service we provide to our valuable customers. We’re very disappointed to read of your experience with Pepperfry and apologize for the unpleasant experience that you had. If your concern is still unresolved, we will be in touch with you to redress the issues you’ve raised. Request you to please help us with your order ID so we can trace the problem and help you with a resolution. Waiting for your revert. Regards, Team Pepperfry.