Pepperfry — Return Accepted not done

Hi Everyone,
Pls do not make any purchase from this fraud pepperfry, I bought an item from them which was damaged I submitted return request with photos and it got accepted. I got couple of text message of items collection also got mails, to my misery this pick never happened. The greatness about the portal is you cant call customer support you just give miss call and keep on giving they will never call back. Send mails they raise case which is not going to be looked anytime.
I had my bad luck pls do not get trapped.

Still waiting to be heard from them wrote mail to grievanceofficer also, all bogus,