[Resolved] Pepperfry — Terrible

Bangalorean fed up

from Bengaluru, Karnataka

Nov 6, 2014

Address: Bangalore, Karnataka

We ordered a bunch of very expensive furniture from pepperfry. We have been waiting all week now for them to deliver our stuff. They keep telling us it will come in the evening and so far no luck. Today the help desk (lady called Suchitra) accused me of lying and hung up on me. NEVER shopping at this website again.

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Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2015

Pepperfry Customer Care's response Dear Customer, At Pepperfry we do not intent to disappoint our customers and disappointed to hear about your concern. While our apologies may not lessen the inconvenience caused to you, we sincerely extend the same. We agree that such standards of service are not acceptable and will take care that such lapses do not recur.We will flag this concern to our team and make sure this doesn't happpen to any of our customers henceforth. If this concern is still unresolved, we will be in touch with you to redress the issues you’ve raised. Request you to please help us with your order ID so we can trace the root of the problem and help you with a resolution. Waiting for your revert. Regards, Team Pepperfry.

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Comments

roseindia1

from Pune, Maharashtra

Feb 17, 2015

Hi this Suchitra lady gave me a big head ache also Should not be doing customer service I hope she is still not allowed to be still working at Pepperfry