| Website: | www.pepperfry.com |
This company does not have the basics of customer service in place. They did not inform me what time the delivery will take place and i had to waste my whole day waiting for them. Finally i had to call them and i was told they had an emergency so they got delayed. I had to call them to find out instead of them informing me about the delay. I ordered a wardrobe from pepperfry which they proudly delivered to me on time only for us to discover that after their so called tedious quality control check turned out to be damaged.
I asked for a refund of my purchase as their customer service told me point blank that there was no exchange for this particular product. Two days later when the delivery team came to pick up the wardrobe i was told that they did indeed have replacement for this product in their warehouse. So i graciously accepted their offer to bring me the replacement. All this has taken 8 days after they delivered the first time. Now after a continuous followup i have the replaced wardrobe only now i have to wait for their person to come and assemble it. Which is a vague promise from pepperfry. With so many contradictions its a wonder people are still buying from them with their disappointing service. I hope everyone reads this account of my experience with pepperfry before placing any orders with them and wasting their hard earned money on such shoddy and negligent service and products. Was this information helpful? | 
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