Submit a Complaint
Furniture
Pepperfry

Pepperfry — Wrong product delivered, no refund, no proper response

Address: 560103
Website: www.pepperfry.com

I have ordered a 3 door wardrobe on Oct 6th 2015 with order ID[protected]. but on 18th Oct 2015 they delivered a wrong product which was not even a Wardrobe. I complained regarding this. and got answer that they are going to deliver the actual product with in 3 days. waited 3days, didn't got any replay. later again I complained regarding this. and i got the same old answer 3 days. Finally I initiated the return on 5th Nov 2015, now again i faced the same issue. and finally they took the wrong product which i got delivered by 13th Nov 2015. and still now i am straggling to get my refund. whenever i call them they will say BY EOD we will initiate the refund and it continues for next day also.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Pepperfry customer support has been notified about the posted complaint.
 
2 Comments

Related Pepperfry reviews

[Resolved]Pepperfry - Received only half of the expected products.[Resolved]Pepperfry - Furniture under warranty not being covered because merchant declined[Resolved]Pepperfry - Return and refund thereon[Resolved]Pepperfry - Defective Sofas Rome 1 Seater Sofa In Yellow Colour By Arra 3085435011[Resolved]Pepperfry - Rome 1 Seater Sofa In Yellow Colour By Arra 3085435011
View all 1621 Pepperfry Reviews

Comments

Hi Chetan,

We deeply regret the disappointment caused. At Pepperfry, we do not anticipate to upset our customers and disappointed to hear about your concern. As per the system update the refund is already processed from our end. The same will be credited back to your bank account in maximum of 5 working days. Further we once again kindly request you to overlook us for the last time & also make us aware without any hesitations for our any of the unintentional default on our part in the future.

Regards,
Team Pepperfry.
Reply

300508555 : Tracking is not available

Hi, As i got the mail i suppose to receive the item by today, but still i didn't get any update over the same. Kindly repond me back about the order.
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Pepperfry
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    1621
    Pending
    73
    Resolved
    825
    View all 1621 Pepperfry reviews & complaints
    Pepperfry Phone
    +91 22 6157 6157
    Pepperfry Address
    Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
    View all Pepperfry contact information