[Resolved] Policy Bazaar — absolute disregard to customer query

S

Samirkarpe

from Vasai-Virar, Maharashtra

Aug 20, 2017

Address: 122018

Website: www.policybazaar.com

I have purchased an appolo munich policy through policy bazaar. I had to undergo a surgery and my claim got rejected due to non disclosure. I have been trying to get the policybazaar guys to help me with the proposal form but there has been just no revert. The query raised on 4th aug has still not been solved. Have complained twice to policy bazaar customer care and everytime they say they will call back but don't. At the time of selling a policy they will call 6 times a day but when it comes to servicing they wont call once in 15 days as well.

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Sep 23, 2017

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2017

Policy Bazaar Customer Care's response Dear SIr,

Greetings from Policybazaar.com !!

Apologies for the inconvenience caused.

We would like to inform you that we are unable to retrieve any data with your given details. Request you to provide your registered contact number or email ID so that we can further resolve your issue.

We always put our customer first, thus you can be rest assured that your issue will be resolved soon & you’ll have a happy experience with us.

In the meantime, if you have any other queries, please do not hesitate to write us at [protected]@policybazaar.com or call us on[protected]Toll Free). We will be happy to assist you.

Regards,
Pritha Koer
Policybazaar.com

Verified Support

Aug 23, 2017

Policy Bazaar Customer Care's response Dear SIr,

Greetings from Policybazaar.com !!

Apologies for the inconvenience caused.

We would like to inform you that we are unable to retrieve any data with your given details. Request you to provide your registered contact number or email ID so that we can further resolve your issue.

We always put our customer first, thus you can be rest assured that your issue will be resolved soon & you’ll have a happy experience with us.

In the meantime, if you have any other queries, please do not hesitate to write us at [protected]@policybazaar.com or call us on[protected]Toll Free). We will be happy to assist you.

Regards,
Pritha Koer
Policybazaar.com

[Resolved] Policy Bazaar — absolute disregard to customer query

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