Policy Bazaar Complaints & Reviews

I purchased a two wheeler insurance from policy bazar on 2/06/2021.The payment of 1491₹ is debited from my account I paid using upi phonepe but on policy bazaar Portal it shows transaction failed and phonepe customer support says its paid.I mailed policy bazaar support team but they didn't respond and also tried contacting customer service they says contact sales department but can't speak to representative to register my issue and now my money is debited and I don't get my policy
Transaction ID:PG33650478
Upi payment through phonepe

This is prashant kotkar l had purchased term plan of aegon Protect Plus Term Plan through policy bazaar application number ALI[protected] dated 17 may 2021 of Rs.929 but unfortunately this term plan is closed by aegon insurance company. So I request so many times to policy bazaar kindly refund my money. But they are not refund amount till date.

I have taken a two wheeler insurance policy from policybazaar.com. I paid the money via debit card. Money is deducted from my account but policy was not issued..
Kindly help me in this situation

I had requested for medical insurance for my mom and they offered an option through magma insurance. Policy Bazaar collected full amount of Rs 22478 on 10th April. But next day they came back saying only after medical test they could confirm the policy, after medical test the insurer declined the policy on 18th April 2021 (Ref ID[protected]. Until they they have giving promises to refund money and today they came back saying they need time may end 2021. There is no sense of accountability or ownership from policy bazaar, lacking professionalism in all forms and making the customer run for their money adding more challenges. The reference ID provided for refund is PB65071320. Once the policy has been declined, it should not have taken more than 2 business days to issue refund but all conversations with them are ending only with more pain. Please help resolve at the earliest.

I bought a health insurance.
They charged with an amount, which I paid in full on my Cr. card.
From next month of the payment, Policy bazaar also started the EMI on my card. Its been over a month and still no resolution.

I am looking for a refund.

Hi Team,

I took a policy with No - ([protected] 000) and it is high time i am writing you a complaint that even after several followups for name change in policy the needful has not been done.

This is a reference to the car (HONDA CIVIC - 1.8S MT) which is covered with your car insurance plan with a policy number of ([protected] 000). As part of the change of ownership, I have purchased the...

An amount of Rs6731 was debited to our union Bank account on 26.04.2021 on account of renewal of car policy. The payment was made while using site of Policy Bazaar.com. This payment went to Ibibo Web Pvt Ltd. Policybazaar claimed non receipt of payment and informed that the said company was not its payment gateway. Pl inform as to how and why the payment went to the said company while using your site. Did you authorise it explicitly or implicitly to receive payments on your behalf. Is it a web fraud. Customers are harassed for no faults. Internet is flooded with such complaints. Time, peace and even money is lost due to such inefficient companies. Their help centers are totaly useless and limit help for buying their products only.Can someone advise me about legal liability of Policybazaar.com in this case please.

I have been getting 10-12 calls from the policy bazaar from different numbers. I have blocked most of them but I get the call from different numbers.I have requested the Customer care Executive multiple times, They just say that I will not get any call in the future but in some time I get another call in the next 5-10 minutes.I had purchased many policies from the portal in the past but now I am highly frustrated with the unwanted calls and thinking to move and I will message all of my friends and relatives for not purchasing any policy from Policy Bazaar.
Manish Mehmood [protected]

Amount deducted but not get my two wheeler policy

The guys here are typical insurance agents, who will be there till they sell the thing and even lying at times to get it done.

Let me tell you an experience that I have had with the guys.

1. I brought a term life plan through their site from Tata AIA on March 2nd or 3rd on 2021. I paid the full amount and more.
2. I felt I had to make amends in this policy and next day I amended the policy.
3. After the amendment company was supposed to return to me around 10, 000 INR.
4. They said they will return that to me when the process with Tata AIA is completed. I said its fine.
5. Now the process with TATA AIA started. I submitted all paper works and finished the medical.
6. After that was completed. They started asking me for medical test reports, which at the time when I brought the policy, they told me they will be paying for. Now they are saying that I have to pay for it.
7. I said I will not pay for this long list of tests and I want my money back.
8. Now I am following up with them for the past 15 days and they are not responding. They are not responding to my e-mails, calls, messages(when I call them, they are putting me on hold for 30 mins on an international call ). Mind you if it was a sales call, they will call 10 to 20 times a day. I think they have the option to block your number and they have done that to me.
9. I tried reaching out to the Sales guys in their team. Other than promises, there is no updates on that one too.

Conclusion:

Don’t buy policies from them. Only use their site to do comparison and then buy directly.

I don’t know what I should do to get 15, 000 INR back. Will update if and when I get it back.

Sales person sends me link for buying policy on 14/04/2021. i have paid using credit card. amount is deducted from my side but portal says transaction is failed. i haven't received my refund yet. and sale agent says money has not come. i have waited 8 days but yet refund is not received.
Ref. ID for insurance application[protected]...

Mine two wheeler insurance not received

My amount got deducted but i did not receive my policy for two wheeler

Received unsolicited sms from unknowns

I need NCB confirmation for claim in respect of my veh no HR 20 AE 9548, I have been continuously talking and mailing policy bazaar for past more than a month with no positive response from them.
Kindly help resolve the issue . I am getting financial loss because of them
Regards
Vishwanath sharma
[protected]
[protected]@gmail.com

I have made a payment of Rs 10231 on 11.04.2005 at 8.00 AM from my PNB Debit card for buying policy of Bazaz allianz for my Car insurance having No. UK07BR0399. Amout debited from my a/c but at policy bazaar, it is shown that payment failed. please either issue policy or transfer my money in my a/c. My email id is [protected]@gmail.com.

Hello Policy Bazar
I am getting frequent sms from PolicyBazaar.
Please stop sending messages to my the mobile number.
I am frustrated with these SMS.

Chandrakant Mashalkar

As i hav bought above star health insurance dated 04/04/2021 Rs.14523/- Actually I am an exiting member of star health policy.
The policy is not renewed from your side so kindly cancel my policy immediately. As i want to renew my earlier policy.
As adviser told me it renewal but actually policy not renewed yet so cancel the same policy

I have done a payment on April 4 for a bike insurance but didn't got policy pls resolve it soon
Reference id[protected]

Hi, On 1st April I purchased a Health recharge policy of Max from policy bazaar, the agent told me payment is confirmed and that I will get the details in email in few hours. It's been 3 days I haven't received any information. The customer service team is also not responding to me. I have tried to reach out to them numerous times.

Also I am not alone who is affected by such scam from Policy bazaar.