[Resolved] Policy Bazaar — harassment by agent

[Resolved] Policy Bazaar — harassment by agent

A Arpendu Ghosh from Pandua, West Bengal Mar 8, 2019

The salesman or agent or staff of policy Bazar who called me on this number [protected] on[protected] at 17:49 and trying to sell term insurance by humiliating me. While at the very beginning I made it clear that I won't buy, he kept on doing that. Asked his name, was giving wrong name. Jogendar Kumar may be his name was. His arrogance and tone of selling was totally wrong. When I replied I'm mature enough to decide what to buy or not he replied I'm immature etc. Point is I have bought two policies at policy Bazar and feel good at that. But this kind of attitude not only provoke me to close those insurances and buy at somewhere else but also I won't refer to anyone. Please treat this matter urgently basis or I'll complain again in consumer forum with a written complaint copy at your head office. Was this information helpful? No (0) Yes (0)
Apr 12, 2019 Complaint marked as Resolved Policy Bazaar customer support has been notified about the posted complaint. Verified Support Mar 12, 2019 Policy Bazaar Customer Care's response Dear Arpendu, Greetings from Policybazaar.com! This is with reference to your e-mail communication, we would like to offer our deepest apologies for the trouble you had to experience. We would like to apologize for the unprofessional behavior that our agent showed towards you. This does not represent the way of our services towards the customers. Your feedback is important to us. We value and appreciate receiving your compliments, suggestions or complaints so that we can improve our services and serve you and others in a better way. Further, to our telephonic communication please be informed that we have escalated your complaint to the concerned department and as requested by you we have arranged a callback for you from the agent. In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected]. For all your Queries & Support please download Policy Bazaar android APP from this link : https://bit.ly/2VCcXlR For ios : https://apple.co/2CUvgv6 Thanks & Regards, Sunanda Golay PolicyBazaar.com
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Anu1588

Aug 22, 2021

Hello my name is anoop singh i had book a policy fir my car on dated 19.08.2021 around 5:30 pm that the payment was deducted and the customer care executive told me your policy will b generated with half an hour after one hour i called back to policy bazar customer care than they told me policy will be sent to your registered e mail id which is anoop.[protected]@yahoo.com but policy was not sent on dated 20.08.2021 i waited gor whole day but policy soft copy not recieved then i call back again PB customer care number he said your policy is confirmed but there is a technical issue so your policy is not generated. The policy will be sent to you by the end of the day every time i talk to PB cce they gave me the same reply (within one hour two hour) but policy copy not sent till date. My previous policy has been expired and i am travelling many places without car insurance i am afraid of chalaan. Who will be responsible if my car has a chalaan.???