[Resolved] Policy Bazaar — i have cancelled my icici term plan.. refund not received after 12days

nagaraju galipelli

from Mumbai, Maharashtra

Feb 3, 2019

Address: Mumbai City, Maharashtra, 400018

Dear policybazaar,
My name is nagaraju galipelli and my registered mobile no is 79xxxxx171.
I have purchased term policy (Application number : op[protected] of icici iprotect smart term insurance for 75 years on 18th jan 2019, and i have cancelled the same on the same day. It's been more than 12 days, they have promised to refund the amount with 3-4 working days but till date i have not received my refund.

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Apr 4, 2019

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Policy Bazaar Customer Care's response Dear Nagaraju,

Greetings from Policybazaar.com!

We apologize for the delay and inconvenience caused to you.

As per our telephonic-communication, we have forwarded your concern regarding cancellation request of your ICICI Prudential Term Life Plan to the Insurer.

Further, we will constantly follow up with the Insurer regarding update.

As soon as we receive any update from the Insurer, we will inform you the same.

In case you need any further assistance, please raise query using My Account (present on policybazaar.com) or call us on our toll free #[protected].

For all your Queries & Support please download Policy Bazaar android APP from this link : https://bit.ly/2VCcXlR

For ios : https://apple.co/2CUvgv6

Thanks & Regards,
Deepti Bhargava
PolicyBazaar.com

Verified Support

Feb 11, 2019

Policy Bazaar Customer Care's response Dear Nagaraju,

Greetings from Policybazaar.com!

Please be informed that as per the update received from the Insurer, cancellation has been processed for your ICICI Pru life term proposal.

Further, we will share the status as soon as the proposal gets cancelled and refund is initiated.

We appreciate your patience and co-operation in the interim.

In case you need any further assistance or clarification, please feel free to mail us back or call us on our toll free number[protected].

For all your Queries & Support please download Policy Bazaar android APP from this link : https://bit.ly/2VCcXlR

For ios : https://apple.co/2CUvgv6

Thanks & Regards,
Vikram

Verified Support

Feb 16, 2019

Policy Bazaar Customer Care's response Dear Nagaraju,

Greetings from Policybazaar.com!

We apologize for the delay and inconvenience caused to you.

As per our telephonic communication, your refund has been initiated for your ICICI Term Life Plan.

Further, you will receive the refund on or before 20th Feb 19' in the same source account.

Rest Assured we will constantly follow up with the Insurer till you receive your refund.

In case you need any further assistance, please raise query using My Account (present on policybazaar.com) or call us on our toll free #[protected].

For all your Queries & Support please download Policy Bazaar android APP from this link : https://bit.ly/2VCcXlR

For ios : https://apple.co/2CUvgv6

Thanks & Regards,
Deepti Bhargava
PolicyBazaar.com

Verified Support

Mar 04, 2019

Policy Bazaar Customer Care's response Dear Nagaraju,

Greetings from Policybazaar.com!

We apologize for the inconvenience caused to you.

As per our telephonic communication, you have confirmed us that you have received your refund and you have no other query.

In case you need any further assistance, please raise query using My Account (present on policybazaar.com) or call us on our toll free #[protected].

Policy Bazaar android APP from this link : https://bit.ly/2VCcXlRtails?id=com.policybazaar&hl=en_IN

For ios : https://apple.co/2CUvgv6

Thanks & Regards,
Urja Minocha
PolicyBazaar.com