Policy Bazaar — my policy

I renewed my insurance policy of my activa 4g through policy bazaar on 24 sep-2018, they messaged me that they will mail me the soft copy in 24 hours. I am calling them on daily basis they are saying we will mail you today (The respective day in which i called them). I did my payment and my paper work is complete. Why are they giving me mental agony??? Today is 27-sep-2018, i have not any soft copy of my policy yet. I have only confirmation mail of my payment only. Either give me my policy by tomorrow evening or refund me my payment and give me in written that my policy is late because of you people, i will not pay any penalty. I will not advise anyone for policy bazaar in future.