[Resolved] Policy Bazaar — refund against reference no. 49124351

[Resolved] Policy Bazaar — refund against reference no. 49124351

R Raju Jalela from Mumbai, Maharashtra Apr 12, 2019

I have paid amount of rs. 813 towards aegon term plan on 03.11.2017. After that i have cancelled policy on 31.12.2017 i have made a request for cancellation of policy and based on request policy was cancelled however till date i have not received refund for the same. For refund i have made several calls as well as mail communication however there is no results till date. It is very much disappointing that you people make various commitments during sales policy but on the other hand there is zero commitment while execution resulting consumers losing faith day by day on online transactions. Please look into this and do the needful to issue refund on immediate basis. Was this information helpful? No (0) Yes (0)
May 20, 2019 Complaint marked as Resolved Policy Bazaar customer support has been notified about the posted complaint. Verified Support Apr 12, 2019 Policy Bazaar Customer Care's response Dear Raju, Greetings from Policybazaar.com! Please accept our sincere apologies for the unpleasant experience which you had to undergo. We tried to reach you on your registered mobile number ending with @7529 and alternate number, however, the calls were unanswered. Please be informed that we are checking with the Insurance company regarding your refund. Further, we will constantly follow up with the Insurer regarding update. As soon as we receive any update from the Insurer, we will inform you the same. In case you need any further assistance or clarification, please feel free to mail us back or call us on our toll free number[protected]. Thanks & Regards, Sunanda Golay PolicyBazaar.com Verified Support Apr 18, 2019 Policy Bazaar Customer Care's response Dear Rajendra, Greetings from Policybazaar.com! At the onset, please accept the sincere apologies for the inconvenience caused to you. We tried to reach you on your registered mobile number ending with @7529, to discuss about your AEGON: Aegon iTerm (Application Number:[protected] insurance policy, however, the calls were unanswered. Further, we are checking with the Insurer regrading the refund status for your Aegon Term Life Plan. We will share the status as soon as we receive an update from the Insurer. In case you need any further assistance or clarification, please feel free to mail us back or call us on our toll free number[protected]. Thanks & Regards, Deepti Bhargava PolicyBazaar.com Verified Support Apr 19, 2019 Policy Bazaar Customer Care's response Dear Rajendra, Greetings from Policybazaar.com! We apologize for the delay and inconvenience caused to you. As per our telephonic-communication, we informed you that the refund has been initiated on 30th March 19 for your Aegon Term Life Plan. Further, you must have received the refund on the same card used for the payment and it will reflect in the next billing cycle. If you will not receive the same please share the bank statement from 30th March till today so that we can forward the same to the Insurer for investigation of your refund. In case you need any further assistance or clarification, please feel free to mail us back or call us on our toll free number[protected]. Thanks & Regards, Deepti Bhargava PolicyBazaar.com
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Comments

nilesh_16588

from Delhi, Delhi

Apr 16, 2019

I have purchase Health Mediclaim Policy from policy Bazaar, Before 5 month,
But they are not giving me hard document copy, i am followup from last 5 month but they are not giving me proper solution.custromer care saying why need original copy required,