[Resolved] Policy Bazaar — Refund pending from 3 months

sunil_ssnj

from Delhi, Delhi

Jul 16, 2016

Address: Gurgaon, Haryana, 122011

Website: www.policybazaar.com

I booked a cigna ttk policy in march16 but my policy was rejected. Now 3 months passed but after several follow ups and providing proof of no refund recvd in my account. Every time they are just replying, "policy bazaar is in touch with cigna for refund" and have very casual approach to a problem. They have very slow escalation matrix and generating interest by holding the money of customers. Policy bazaar application no # 31572746 for rs8742.00

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Aug 17, 2016

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2016

Policy Bazaar Customer Care's response Dear Mr. Sharma, We apologize for the inconvenience caused. We would like to inform you that we have escalated your concern to the concerned team and they will revert at the earliest. We solicit your co-operation in the interim. Regards, Soyel Mukherjee [protected]@policybazaar.com