Hi,
I have been a old customer of policy bazaar having bought multiple motor and term insurance policy from you in the past few years.
This is the first instance that i actually have to make a claim. To my surprise my car insurer tata aig has stated that the policy was cancelled due to mistake of policy bazaar in ncb. The worst i had bought the policy in december 2016 and there was no communication about this either from tata aig or policy bazaar. Nor any refund etc notification if the policy was cancelled.
Incidence:
My car had met an accident few days back (Photo attached) for which i went to the garage last saturday on 13th may 2017 and submitted my tata aig policy for cash less claim. To my surprise i got a call from the garage after 4 days that tata aig has stated that the policy was cancelled due to wrong ncb declaration. Then i confirmed them that i had only declared that i had no claim during my last policy with bharti axa (Which was bought through policy bazar again). The i spoke to tata aig customer care they discussed the problem with me and said that the policy was wrong issued by policy bazaar, i went forward and also spoke to the survayour who mentioned that he can pass the claim however the policy has to be rectified.
I paid for the policy as per the guidance by policy bazaar customer care and website. They were the subject matter expert and my consultant for the policy as well. I have no idea what is going around i trusted policy bazaar with my policy and i am in a total mess now.
My car is standing in the home for last one month i have to shell out substantial money for travel every day. The garage stated the total estimate for the work is around inr 1, 8000 to 20, 000 which i wouldn't pay as i payed for timely insurance renewal and it was policy bazaar who has guided me wrong.
It's a humble request that please resolve the matter on immediate basis i am under tremendous stress due to this subject.
Regards,
Pawan bhootda Was this information helpful? | 
