[Resolved] Policybazaar.com — Asking Policy Details , when not provided asked Contact Information and used it on Apollo Munich Website to retrieve policy details

robinmadan

from Chennai, Tamil Nadu

Sep 11, 2015

Address: Faridabad, Haryana

Hi I am Robin Madan. I recently purchased health insurance from Apollo Munich and I was just comparing quotes on policybazaar.com. I got Call from Ms Namita this morning and she asked me to share the policy details of the above mentioned policy.When not provided asked Contact Information and used it Apollo Munich Website to retrieve policy details. I got to know this when I received forgot password email from Apollo Munich customer service team. This is very bad on Policy bazaar.com's part that they are using tactics to get details when not provided by the customer. They should apologize, instead she denied that I have not done this . For everyone else, be alert while using Policy bazaar.com Thanks, Robin Madan

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Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2015

Policy Bazaar Customer Care's response Dear Sir, Greetings from Policybazaar.com! We apologize for the inconvenience caused. Please share your contact number or email id so that we can investigate and close this at the earliest. Regards, Support team Policybazaar.com

Verified Support

Sep 14, 2015

Policy Bazaar Customer Care's response Dear Sir, Greetings from Policybazaar.com! As per your discussion with our supervisor Hardik,please be informed that we have passed on the feedback shared by you to the concerned agent and have reprimanded her to be careful in future so that this kind of attitude can not be repeated again. We request you to treat this inconvenience in isolation and not as a reflection of our commitment to delivering superior customer service. Please feel free to write back to us in case of any further assistance. Regards, Support team Policybazaar.com