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PureIT / Hindustan Unilever Complaints & Reviews

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Updated: Jun 5, 2024

Complaints 1722

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Good! PureIT / Hindustan Unilever values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that PureIT / Hindustan Unilever step up their efforts to fully resolve all complaints 👍

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PureIT / Hindustan Unilever reviews & complaints page 5

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Address: Powergrid,Meghalaya shillong.

Dear sir,
On dated 21/03/2021 I have bought water filter Ro from electrocity guwahati
Which was found not as per the standard the water quality drawn out of it is not as per the prescribed standard and not even potable so for that reason I want the replacement of the filter with a new one, no one is listening to me on the call ao I want either refund or replacement with a new one, kindly launch a complaint of fraud against...

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Address: Everest World, Gate No.3, Clover 302, Dhokali

Dear Sir,

MY complaint no. CO[protected] registered on 12.03.2022

I had registered a complaint with pureit customer care on 12.03.2022. I had purchased pureit marvela purifier from Vijay sales in Sept 2021, my purifier is under warranty & its giving me problem from the time i have purchased it. My first complaint was resolved in Jan 2022. But it's been 5 days I have registered complaint & still not attended by...

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Address: hyderabad,budha nagar,boduppal

He has taken the money for candles of pure it ro+uv he is said to me daily i will come and again said that i will come atleast one day is taking with me rude behaviour on phone call he cut the phone now is not lifting the phone he has taken RS2000 for candle in advance i got this number on just dial .com i sent you screenshot of it payement he given me visting card i have sent that also to you
from nine days onwards he saying that...

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Address: S.Philip Dhinakar, Plot No 21A,292/1A1B2, Nakkeran Street, Kaaviya Gardens, Phase III, Porur, Chennai - 600 116.

Dear Team,
I am residing in Porur, Chennai. Pureit Max Water Saver 10 L RO + UV + MF Water Purifier with Eco Recovery Technology (Black, White) installed in my house April month 2021. I have changed the main filter two times in this period and from last week machine indicates main filter needs to be changed (Lifetime of filter- 7 months ). Complaint with Pureit customer care made in start of Feb (See the below email ) is attended...

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Address: Sawant Marg, Chakala, Andheri (E), Mumbai – 400 099

When I purchased the product, I was not made aware of the annual maintenance cost (AMC). AMC is very high and the products provided dosent look like worth the money we are spending. and the products cost is listed as 2500 on the internet and when I called the customer care to order, they said the cost is increased and the price is 2700. now the situation is like I am trapped in the companies policies which are not friendly to the customer....

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Recently there was a contest on the official instagram page of "Pondsindia" . And I was among one of the winner. Then they asked for further details like email address, for which I cooperated too.
But now it's been about 3 weeks And still now I haven't received any information whether it's been dispatched or not....

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Address: 16-B, Khera enclave, Rama mandi Jalandhar punjab

Hello Sir
I am Dr Ashu Gupta frm jalandhar, Punjab. We purchased and installed ur RO model Classic G2 Mineral RO+MF in May 2019.
Unfortunately we r not satisfied with its performance. Within 2.5 yrs, it's indicators stopped working. We can not expect such poor performance frm product of such reputed company.
Technician visited and declared that u have to change electronic part that handles indicators. It's costs 3100.br...

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Address: Pune

I brought pure it ro plus uv purifier in 2018, and now when technician is visiting, he said circuit is not working...
Only in 3 years main part of purifier is not working...
Very low quality products..,
Sheetal pawar
[protected]...

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I purchased the copper ro last 7 month ago but in December 2021 it stop working, I register complain in site and the mechanic came and told the it unable to solve the problem and they have to order some parts then it will solve .but it had one month their no step taken and when I checked online my complain was closed with out solving my ro came under warranty period I have prove of not fulling my complain if it not solved I will take the...

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Address: Flat no. 5, Plot no. 7, Corner View apartment, Datar Colony, Bhandup East, Mumbai- 400042

'Change CSF' indication (Blink Red) coming on water purifier...

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Address: Satheesh Kamth: 8-112 A1, Shobhitha house, Eshwar Nagar, big boss road, 8th cross, Manipal, 576104

Even after 5 days the water purifier is not installed properly by Purit service agency. Water is leaking and th water is full of filter particles. When requested they behave rudely and they are saying if you want our services wait. We will come at our own time. So much for the great company called Hindustan Unilever....

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I have purchased in new Copper Eco model RO on Dec 24th 2021 at Vasanth & Co Tambaram Branch. The product cost is Rs. 23500. After complete the installation, water leakaed in outside segment filter. I have registered the compliant on 27th Dec 2021 (Com. No. CO[protected] to pureit customer care. But the Problem was not solved. Again we have raised the another complaint on 28th Dec 2021 (Com. No. CO[protected], Still now this complaint was not...

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Address: B/51 rajdeep society, near jalanand township,panchvati, gorwa 390016

I have purchased classic RO + MF on 26th November 2021. And I just started use this product from last 1 week.
Now from yesterday is not in working condition. Red light become started.
What should I do.
I urgently need technician without any charge. Otherwise I will changed it to another RO Brand....

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Address: Lodha amara, Kolshet road, Thane west 400607

I am facing the issue o[censored]pper filter is not working in my water filter
Classic 23 ltr.

Even its germkill indicates is half red not fully red..

Kindly help...

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Brought 2 of them. Got them installed on 29th December 2021. Almost Everyday I am in touch with your customer care, Mr. Vikram from kandivali branch calls me, Mr. Dhiren from Pureit calls me. But there's no solution. Issue is as follows:
1st machine was tampered during installation where the design came off from the Tap. Immediately escalated this issue, I was said that I will get a new Pannel which I haven't got in 14days.
2nd...

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Address: 1_60/1,kuthubinagar,kinya,K.C Road, Mangalore, Karnataka

As we have purchased pureit water purifier 2mnths back we are facing problem with the product.. this product has stopped working or Functioning.we would like to bring it to your notice and file complaint against this product.. please make sure that we get the best service as soon as possible..we are very unhappy with this product and also with company for not replying for our present complaint mail ......

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Hi,

I have purchased pureit ultima RO plus UV water purifier which was having water leakage and registered a complaint for technician visit. On 9th Nov 2021 technician visited and replaced the Booster Pump which is tempered old spare part. It's making too much noise and informed to the technician on that but he told no problem. It's a tempered old spare part used to replace and they have taken Rs 2000 for the same...

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Address: 194 A OMQ 10 Air Force Hospital, Hasimara

We have changed germi kit from pure it last month and its leaking and making noise. We are using it from long time and machine was working good before and due it improper handling of machine while changing kit we facing this issue kindly resolve it as soon as possible.....

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Hi,

product name : Pureit Marvella RO+UV

We feel getting cheated by Pureit and its vendor providing service provider.

we faced issue with poor filteration and flow of water pressure. machine was operative but when we logged a online complaint and technician came and he told us that most crical parts are faulty and need to be replaced. so think over it and let them know if required to repair...

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It was ordered and installed in september 2020. After only 3 months, it was showing red light, i called helpline executives came and fix it. Again the same thing happened, this time some part was changed and i was assured it will work now well. But, again the purifier is showing red light, and now i m fed up, since i m a working women, can not aford this kind of frequent trouble due to lack of time. I want to register my strong dissatisfaction...

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