PureIT / Hindustan Unilever Complaints & Reviews

Dear Sir,

This is complaint related to bad services as well as false commitment by Pure it customer care. As I had booked my pure it battery kit on 18 March, 2011 till then I had called at least 6-7 times on their customer care nos. i.e. [protected] & [protected] & every time they make a new complaint & give assurance that battery kit will be delivered till evening everyday and problem will be resolved within 72...

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16 Comments

Address: Gautam Buddha Nagar, Uttar Pradesh

dear sir i vinod kumar singh had bought pure it above 18 month ago in Rs 2050=00

at the time of delivery your sales man said, bill could not be prepared but you will

have been got it tomorrow , that tomorrow has not come so for, while i will have

spend more than 100=00 dew to several complains through mobile phone.

VINOD KUMAR SINGH

[protected]...

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Address: Jabalpur, Madhya Pradesh

I had bought pure it water purifier on 27th of feb. but from two days it is lickint water drop by drop from its base....

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2 Comments

Address: Chandrapur, Maharashtra

sir I have buy new battery kit but it is not working . It happened with me for 2 times recently...

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Address: Kanchipuram, Tamil Nadu

change of battery, worst customer service

My name is Sarala , product purchased in the name of my mother, Mrs.Janaki 5 yrs back when the service was gud.

It was on 5th March'11 i sent SMS requesting for battery kit for which i did not get any responce. As the battery was red on 10th March'11, i called up customer care requesting the status of the SMS which i sent to them on 5th March.I got a reply...

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Address: Tamil Nadu

I had ordered for brown colour tap for Pure It and your complaint no.C[protected] dated 24th february 2011. I have been following it with the toll free for speedy supply of Brown colour Tap. Please arrange to supply the same immediately. PURE IT has been booked in the name of S Krishnan, my father in law

MRS V KALYANI
West Mambalam,
Chennai,[protected]...

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Address: Thane, Maharashtra

Hi Forum Members,

Wanted to share the experience of ordering the Germ killer battery Kit from
Unilever Pure it, customer care center.
I have ordered the battery kit on 22nd Feb and have followed
with the customer care people after waiting for a week for its delivery,
and what i keep on getting a response from them "Sorry for inconvenience, i will escalate your request and you will receive...

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8 Comments

Address: Jaipur, Rajasthan

myself vinod kumar sabu owning a pure it from last three years. i am really upset and dissatisfied with your service. I am regularly complaining about the product i am really not satisfied with the service and the contaminated water on top of it even some greenish part is visibly seen at the bottom of the product . I want to know how come you guys claim for a crore safety challenge where as my pure it is giving highly unsafe water. I want...

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3 Comments

Address: Mumbai City, Maharashtra

We have just bought pure it a month back but the water is not at all purifying....Please help us with it ....

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1 Comment

Address: Thane, Maharashtra

Dear Sir,
I had ordered for the outlet tap of the pureit filter onthe 15th Feb'11, it was told that it would be replaced within a day inspite of 3 reminder calls it is still not repaced now it is been 8days. This is not the first time this has happened here before when I had place an order for the germkill battery kit it took 3weeks to replace after repeated reminder calls.I would like to no why there is delay in replacing...

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Address: Mumbai Suburban, Maharashtra

I have ordered germkill kit 10 days back(11th FEB 2011) , bu t is not yet delivered.my filter has dried up and we are drinking non filtered water. Hindustan Unilever is not managing the after sale services for this product. I got syatem SMS with ref no. RFS/140183 on feb 11, 2011 to confirm the status of delivery. There were 3 calls made on [protected] and the callcentre says ther are sorry everytime and assure of delivery at the earliest.Customers...

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Address: Ghaziabad, Uttar Pradesh

Sir

I am a retailer(M/s AHN Enterprises) from ghaziabad.As per the instruction of Mr.Shailendra Shrivastva(Tsi Ghaziabad) i have send the damage stock to M/s Garg Traders on 20/3/2010 value on Mrp.- 54,945.00.
but till date M/s Garg Traders has not reimburse against the damage stock.

As per the market information M/s Garg Traders has leave the distributorship of HUL & the new distributor i.e. M/s...

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1 Comment

Address: Chennai, Tamil Nadu

For more than one year the same battery is in operation but with no indication/ warning for change of battery
indicator is not working hence, it is highly doubtful whether it purifies water or not is a big question. Our complaints over phone evince no response. They are interested only in changing battery. The person attending the calls knows nothing other than repeatedly offering to change the battery.
Now for the past six...

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Address: Ghaziabad, Uttar Pradesh

we have ordered a water purifier(PUREit)in october 2010 and after a month the puifier battery meter goes red and on registering a complaint one of a person from the company comes and told us that your vender has given you a back date (i,e 2008 model) purifier and then after giving some commitment he leave.
now after 3 months nobody has come us to see or notice our complaint..
my contact no-[protected]
please took some...

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I Mr. Connie L. Williams purchased the new Dove deodorant for men named Extra Fresh non-irritant (24-hour), deodorant. After using this product for over (1) week today February 14th 2011, as I was bathing while washing under my arms the skin on the inside of my armpitts was peeling off. Exactly a whole layer of my skin came off from both of my armpitts, leaving my skin in those areas raw & exstremely sensitive as well as pianfully irritable...

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Address: Central Delhi, Delhi

We purchased a pureit (pure-) recently and it was leaking profusely from the bottom chamber and our concerns are still to be addressed. Needless to say, people like us based on our trust on HUL brand purchase pure- and what follows is a painful experience. Adding to all this, their stupefying responses furthers the frustration and stress. Even our effort to reach out to their senior management through mail has been an exercise in vain. Those...

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1 Comment

Address: Chennai, Tamil Nadu

I own a pure it, My name is Ebinazer - [protected], old no: 60, new no:105, gandhi road, velachery, chennai - 600042.

I placed an order for a battery kit on 7/02/2011, the call centre exe told me that i would receive it in one day. i waited till 10th.

I again called up on 10th feb 2011 to know the status. The call centre exe said the order is not booked at all. i was surprised.

Then i again booked...

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Address: Chennai, Tamil Nadu

Dear Sir,
Please be informed that i ordered Pureit batterykit last one month before and i made complaint by phone many times still nobody was not responding to change the battery kit. when i am making complaint through phone the representative says within 48 hours our technician will come and change the battery kit but still nobody was not responding to me my last battery kit order no: S11/CHN[protected]. Please do the needful as early...

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Address: Kanchipuram, Tamil Nadu

I have purchased pure it water purifier. Now i am in need of battery kit.(old model battery)But i tried pure it help line and there is no response.I tried Kanchipuram office phone also.(for our area battery kit is supplied from Kanchipuram only) Whenever we tried that number,always ringing.There is no response at all....

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2 Comments

Address: Kerala

This is regdng the complnt regd of hindustan unilever pureit purchased fm Palakkad branch on 12th June 2010(near Malayalamanorama office) it has been creatng prblm since bigng.1st was of battery which didn't last even 5 mnths, now it has started overflowing due to problem of sensor. The main thing is the no responds attitude of the persons handling customer service. In the last case n this case they r very casual in dealing with the...

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PureIT / Hindustan Unilever Complaints & Reviews

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PureIT / Hindustan Unilever reviews & complaints page 57

bad customer service & false commitment

regarding bill

water purifier is leaking water below his base

new battery not working

No response for order placed for battery kit

ORDERED FOR BROWN COLOUR TAB

Battery Kit for Germ Killer not delivered

smelly water with some greenish substance on products surface

water is not clearly filtered

replacement

GErm kill kit not delivered

DAMAGE STOCK RETURN TO THE HUL DISTRIBUTOR M/S GARG TRADERS BUT THERE IS NO REIMBURSEMENT FROM THE DISTRIBUTOR SIDES

malfunctioning

delivering a purifier of 2008 model in october 2010

product caused underarm skin irritation & skin removal

MANUFACTURING DEFECT

No proper service for battery kit supply

Germkill battery

battery kit.(old model battery)

Replacement of Sensor

PureIT / Hindustan Unilever Complaints & Reviews

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Recently resolved complaints

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PureIT / Hindustan Unilever reviews & complaints page 57

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