Submit a Complaint
Claimed

PureIT / Hindustan Unilever Complaints & Reviews

www.hul.co.in
3.2
Updated: Jun 5, 2024
Complaints 1722
Resolved
1061
Unresolved
661
Good! PureIT / Hindustan Unilever values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that PureIT / Hindustan Unilever step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to PureIT / Hindustan Unilever

Having problems with PureIT / Hindustan Unilever?

File a complaint and get it resolved by PureIT / Hindustan Unilever customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Appliances
PureIT / Hindustan Unilever

Recently resolved complaints

View all complaints

Most useful reviews

27
Pureit RO + Marvella GKK2 Kit Warranty
23
Faulty circuit board in pureit marvella uv + ro
7
Leakage of water

Featured stories

Tempered old spare parts used for repair order
Pureit promise broken - order no=RFS/9188244

PureIT / Hindustan Unilever reviews & complaints page 60

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
jagadeeshwarreddy
from Gurgaon, Haryana
Nov 22, 2010
Resolved
Report
Copy
Resolved

water not tasty

Address: Hyderabad, Andhra Pradesh

i buy a new PURE IT in last month and it is just filtering water instead of purifying ,
i[censored] contact me i will explain in detail ...


HERE UR CUSTOMER

Jagadeesh([protected])...
Helpful
Found this helpful?
Write a comment
Report
Copy
U
u_sujeel
from Delhi, Delhi
Nov 18, 2010
Resolved
Report
Copy
Resolved

Leak problem

Address: Bangalore, Karnataka

Dear Sir/madam,

Good Day.
This is to inform you that, i am experencing the bad customer response from your side, with respect to the leak in the pureIT i have purchased. I have logged the complaint on 9th November 2010.

Every day i call, and i get only assurances that by 24-48 hrs, expert will come. I have talked to the senior executives also, but in vain.

Requesting to make an arrangement...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
agriz
from Chennai, Tamil Nadu
Nov 17, 2010
Report
Copy

Pure It - No more life long free service

I bought pure it a year ago. During the purchase they told the life long service is free.
But today they charged Rs.50

But i dont have any proof for that "Life long free service." If you have their old advertisements, Please let me know....
Helpful
Found this helpful?
1 Comment
Report
Copy
D
Debasish2010
from Agartala, Tripura
Nov 16, 2010
Resolved
Report
Copy
Resolved

Service

Address: West Tripura, Tripura

I have registered a complain on[protected] to Customer Care of Hindustan Lever regarding problem of a home appliance (Pureit water purifier) vide complaint No-C[protected]. On[protected] a sms has come into my cell phone that my call has attended and request me to give a feedback regarding service. Actually no body has come in my house or attended my compliant. I'm still facing some problem with my appliance.
>Debasish Roy Choudhuri...
Helpful
Found this helpful?
5 Comments
Report
Copy
C
chaddhaaman
from Jalandhar, Punjab
Nov 13, 2010
Report
Copy

installation not

Address: Una, Himachal Pradesh

Dear pl. note that we are requesting for installing the MARWELLA model of PUREIT HLL since 29th oct 2010 but all in vain if this is the customer support. Why you are advertising so aggresivly about product

ITS REALLY REALLY POOR SERVICE
IWILL ADVICE ALL CUSTOMERS TO NOT TO PURCHASE THIS PRODUCTS...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
RAHAMATULLAH HASHMI
from Ferokh, Kerala
Nov 7, 2010
Resolved
Report
Copy
Resolved

battery kit

Address: Ambedkar Nagar, Uttar Pradesh

Dear sir,
Hello.
My pureit is not working because battery kit is totality finished.I mean battery life indicater is totaley RED.so Pls change immediately battery kit.

NOTE:Before infome to me on MY mOB.nO. and change battery kit.


Thanks
RAHAMATULLAH...
Helpful
Found this helpful?
4 Comments
Report
Copy
N
najmuddin
from Mumbai, Maharashtra
Nov 5, 2010
Resolved
Report
Copy
Resolved

micro-fibre mesh

Address: Mumbai City, Maharashtra

pure it service is worse do not relay the company service is fake i have order a micro- fibre mesh but i got no responce from pure it service so public i[censored] r thinking to buy pure it then think more 100 times to buy because it is useless to buy the fake product hell with pure it.................................................................................⇄
Helpful
Found this helpful?
3 Comments
Report
Copy
V
vijay agrawal
from Delhi, Delhi
Nov 4, 2010
Resolved
Report
Copy
Resolved

100% DEFICIENCY IN SERVICE

Address: Sambalpur, Odisha

I HAVE MADE SEVERAL TELEPHONIC COMPLAINT FOR REPLACEMENT OF OBSOLETE BATTERY KIT OF PUREIT WATER PURIFIER BOTH TO LOCAL DEALER AND ALSO WITH CO'S HELPLINE NUMBER SINCE LAST ONE MONTH.
EACH TIME I WAS ASSURED FOR REPLACEMENT OF KIT WITHIN 24 HOURS BUT MY COMPLAINT IS PENDING SINCE LAST MONTH AND THE WATER PURIFIER IS USELESS. MY COMPLAINT IS IGNORED SINCE ONE MONTH AND I AM HARASSED DUE TO DEFICIENCY IN THE PART OF COMPANY'S...
Helpful
Found this helpful?
2 Comments
Report
Copy
B
backofficepatna
from Patna, Bihar
Nov 4, 2010
Report
Copy

NOT DELIVERY

Address: Bihar

I AM SENDING THE COURRIER OF PATNA (BIHAR) TO EXHIBITION ROAD BRANCH . I AM SEND TO NO.- OF 32 (THIRTY TWO) INVALOPE POD NO-
K43848350 TO K43848380 DATED 30/10/2010. TILL TIME THEY HAVE NOT RECEIVED ANY SHIPMENT

KINDLY SEND ME DETAIL OF SHIPMENT FOR MY FOLLOWING ADDRESS.

MY EMAIL ADDRESS

rajesh.[protected]@gmail.com...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
nit233
from Ahmedabad, Gujarat
Oct 27, 2010
Report
Copy

Bad customer service

Address: Maharashtra

PureIT....now this product has great power....trust me. I had not written a complaints for years but its because of the power of PureIT that has compelled me to write about the greatness (pun intended) of this so call 1 crore ka challenge water purifier.

I bought it just 2 months back and the sales guys made big talks just the way they do it in the advertisement. It worked fine for 2 months and then 1 fine day it stopped working....
Helpful
Found this helpful?
1 Comment
Report
Copy
R
Rama_LR
Oct 25, 2010
Resolved
Report
Copy
Resolved

Objectionable Advertisement - Kiss O Meter Closeup

Address: Hyderabad, Andhra Pradesh

Dear Sir


I would like to bring the following to your kind attention regarding the advertisement of Hindustan
Unilever's Kisso meter Closeup advertisement , which is difficult to view with our Kids, whenever this
ads are telecasted there should be senspr board to prevent such Ads in TV.
This add was rtelecasted in in MAA TV of Telugu Channel during Audio release...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sagarraj
from New Delhi, Delhi
Oct 25, 2010
Resolved
Report
Copy
Resolved

Germkill Battery Kit Not Delivered After Even Repeated Complaints

I have been trying to get a pure it battery kit since 14th or 15th October (10 -12 days). I have called up 5-6 times so far and spoken to 5-6 agents in the process. Although I dont remember the name of each of them, one of them was named 'Prakash". This guy, also registered a complaint and gave me a complain number "C[protected]". But it has been a week since the complaint was registered and nothing has been done even after...
Helpful
Found this helpful?
5 Comments
Report
Copy
R
rvsr
from Guntakal, Andhra Pradesh
Oct 25, 2010
Resolved
Report
Copy
Resolved

taking more amount of money

Address: Kurnool, Andhra Pradesh

sir, in nandyal pure it dealer is charging extra amount for free demonstration and recharge battery he is taking 380 instead of 360. and telling rate is increased...
Helpful
Found this helpful?
3 Comments
Report
Copy
P
Pritom Kumar Borthakur
from Delhi, Delhi
Oct 25, 2010
Resolved
Report
Copy
Resolved

Non functioning of Pureit water filter of Hindustan levers

Address: Jorhat, Assam

I have purchased a purit water filter of Hindusthan Liver Ltd. For the last 10 days the water filter is not working; although I have changed the water filter accessories. I had to make the complaint directly because the dealer dealing with the purit water filter at Jorhat could not be contacted as the telephone no. they have mentioned is not responding.Any one can imagine the problem I and my family with two childrens have been facing due...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Satyajit Chakrabartty
from Delhi, Delhi
Oct 23, 2010
Resolved
Report
Copy
Resolved

Replacement of GKB and tap.

Address: Dhanbad, Jharkhand

Wanted immediate replacement of GKB set and tap since battery indicator has gone red. Also, the tap seems jammed. Customer ID no.[protected], Product S.No. RPM[protected].

Name: Satyajit Chakrabartty.

Address: Old flat no.11, Near Bhelatand Officers' Club,
Bhelatand A Colliery, Bhelatand, Dhanbad - 828103 (JH)...
Helpful
Found this helpful?
2 Comments
Report
Copy
S
Surendra Raut
Oct 23, 2010
Resolved
Report
Copy
Resolved

Non delivery of Microfiber Mesh

Address: South 24 Parganas, West Bengal

Dear Sir,

My name is surendra raut. My registered mobile no with Pure it Services is [protected]. Please note that I have ordered one Micro Fibre mesh for my Pure it on 15/10/2010 and I was assured that the same will be delivered by 16/10/2010. But till the date I did not receive the same . I made a complain no of times. They always make false commitment about the delivery. But all the complain was in vain actually.
I...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
arunpj
from Ernakulam, Kerala
Oct 22, 2010
Resolved
Report
Copy
Resolved

Not working properly

Address: Pathanamthitta, Kerala

Sir,
We have purchased One Hindustan Uniliver water purifier, Model:- pure it Marvella( Sl No:- RWM-[protected]& Bill No:- ISO9/845/5482) in the month of august 2008. Afterwards till date its not working properly, I was complaint Hindustan Uniliver help line number for Several times (Complaint No:- C[protected],Date:-20.09.2010 & C[protected],Date:-16.09.2010 etc: ), In Hindustan Uniliver add , Pure it challenge the...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
praful.sorte
from Mumbai, Maharashtra
Oct 20, 2010
Report
Copy

GKB 2250 LIT NOT REPLACED

Address: Raipur, Chhattisgarh

I HAVE COMPLAINT THE CUSTOMER CENTER- COMPLAINT NO.C[protected] ON DATE 05.10.2010 AND TILL DATE NOT ATTAIND THE COMPLAINT.AFTER THAT WAITING FIVE DAYS ANOTHER COMPLAINT TO CUSTOMER CENTER ,COMPLAINT NO. IS10/RPR[protected] ON DATE 11.10.2010 BUT SECOND COMPLAINT NOT ATTAIND TILL DATE SO PLEASE PROVIDE THE SERVICE.MY MOBILE NO [protected]...
Helpful
Found this helpful?
2 Comments
Report
Copy
A
A. K.Mishra
from Mumbai, Maharashtra
Oct 20, 2010
Resolved
Report
Copy
Resolved

Battery change

Address: Patna, Bihar

I have requested the customer care of Pure it on 06/10/2010 to replace the battery. they assured to do it within next 72 hours. and send me the sms with order detail as S10/PTN[protected]. however till today their rep./ executive neither came to execute the job nor contact me for the delay. These things are disgusting for the customer faith on brand image of Hindustan Unilever Ltd....
Helpful
Found this helpful?
9 Comments
Report
Copy
J
jyotihridaya
from Mumbai, Maharashtra
Oct 14, 2010
Resolved
Report
Copy
Resolved

bad service / wrong records

Address: Mumbai City, Maharashtra

Date 15/10/2010

08.40 a.m.


Sir/Madam,

I urchased a waterpurifier 'Pureit' from HLL .
My Customer Id [protected]
I had placed an Order No. S10MUM[protected] on 03/10/2010 for battery kit of Rs. 365 & micro fibre mesh of Rs 55 and cleaning of the Purifier. The Phone Operator confirmed the said order and I was promised of the delivery within two working days.br...
Helpful
Found this helpful?
1 Comment
Report
Copy

Related businesses

Tele Shopping Brands
1
(16)
Kent RO
3.4
(3012)
Masseren.co
1.3
(4)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR