PVR Cinemas — amount debited from bank but movie ticket not received

Address: 560010

Website: www.pvrcinemas.com/Bengaluru

Booked movie ticket through app on[protected] at 11.45 am.
Payment reference number[protected]. But tickets for the same transaction were not received. Kindly check the same and refund the same amount immediately.
I have attached all the transactions. Also the my bookings section in my application.
The transaction happened from phone pay app and the customer support from phone pay are telling to contact merchant i. E pvr.

Kindly resolve at he earliest.