PVR Cinemas — Commercial adds

Address: 103, SVA PLAZA, Dammaiguda 500083

Hello PVR management, we have come to watch RRR movie, without our consent how could you play commercial adds for 18 mins? we have been allowed to screen1 at 7:55 and the movie was commenced by 8:13 am. Meantime continuously commercial adds were played. Are you authorised to take our time without our consent?

But I got an inappropriate response as below:
We have taken a note of it and will share it with our concerned team.

Below is my question:

Thanks for the response. However, this is not the appreciate answer for the issue I have raised. My question is clear"how did you take my time"? Isn't a violation of the act ? If yes, please provide proper explanation, otherwise I will go legal.