[Resolved]  PVR Cinemas — customer service attitude

This happened in PVR ICON Pavillion Mall, Pune. So I forgot to carry my wallet tonight, I asked the employee( name- Unique) for online payment, he said he’ll only accept Paytm, unfortunately I did not had working paytm, and I asked him as till what time the counter will be opened, he told me till 12:15 am, i told him okay I’m arranging money give me little time, I called my home to send my wallet, my wallet came at 12:10, during the interval, and as soon I reached to the counter the interval time was over and it was around 12:12 am, I ordered orange juice, he said he cannot place order, I asked him why, he told you’re late, but he himself told me that I can place till 12:15 am, I wasn’t well, I requested him for the juice, he said he can give me coffee or a shake, but cannot give me juice. Firstly he said he has cleaned the juicer, but then I saw the juicer was kept right in-front of my eyes ( not cleaned), I requested him again, then he told me there’s a problem in juicer and it is damaged, but right before 20 mins during interval I saw him making juice in the same juicer, I said him the same, he started talking rudely and arrogantly, in a very harsh tone. I asked him to call the manager( name- Shrikant), as soon the manager came the employee went away, I talked to him about the incident, he said the same, he listened to that workman, then I asked him about the juicer, the manager said the juicer is totally working. So what was the point of lying and faking around of the workman that the juicer is damaged and it’s not working. The employee and the manager was totally same. This kind of behaviour is totally unacceptable and in admissible. First they refuse to take an order and then they lie about the juicer. That employee was in so much hurry to close the counter. Even few more employee came and asked him to take the order, but he refused as he was in so much hurry to close the counter. I never expected such kind of behaviour from Pvr’s employee. And I’m never going to visit any PVR further in future.