[Resolved] PVR Cinemas — flexibility in ordering popcorn

xaviatj

from Adur, Kerala

Sep 22, 2017

Address: Ernakulam, Kerala, 682024

Website: Lulumall-Kochi

Never order popcorn online. Customers normally dont pay much attention that the only popcorn available through their app is salted and buy it along with tickets.

There is no option to change to caramel or cheese or even mixed if you bought online (Even if you are ready to pay extra) the people on counter are so arrogant and looking at you like enemies when you bought online. (The way they look at you is go get *ed up. Who asked you to buy online from pvr website or app?)

I had thrown 2 large popcorns on waste bin as a 100% dissatisfied customer.

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Oct 24, 2017

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2017

PVR Cinemas Customer Care's response Dear xaviatj,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR