[Resolved]  PVR Cinemas — food counter in the pvr tried to serve me non-veg food

Address: Chennai, Tamil Nadu, 600044
Website: www.pvrcinemas.com

Hello Team,

During my last visit to your cinemas in Chennai (Grand Galada) on 14th of July 2018 for the movie Kadaikutty Singam, 9:40 show( booking reference: WJNHJPM), I had ordered French Fries during the break and I noticed that both the Veg Fries and Non-Veg Fries were also been cooked in the same kit and same oil. When I asked then about the same, they didn't give us proper response and told us that they did it by mistake with a careless and bad attitude, and he just simply started taking next orders without giving me a solution. The most funny part of the careless cook was, he told us to eat the same for this one time and this mistake won't be repeated in future. After few more conversations, they told me that they will refund the amount.

Had I not noticed, I would have been served with a Non-Veg food which is against our religion, cast and our believes. I cannot take this as simple as the cooks attitude.

We are paying you more than the worth of the particular product, yet we are not being served with a quality and tasty product.
We've been very openly cheated.
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Aug 24, 2018
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2018
PVR Cinemas Customer Care's response
Dear vicky1809,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR
 
1 Comment

Comments

Pvr is charging too much for the movie ticket.210 RS for just one ticket in pvr vellore.in all other pvr branches they are just charging 120rs for one ticket except pvr Vellore. strict action must be taken on them

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