[Resolved]  PVR Cinemas — non issuance of fresh tickets post misplacement by me

Address: Mumbai City, Maharashtra, 400022

I state that on 27th july 2019 i had bought tickets for 4 people from the counter amounting to rs. 736/- vide debit card payment for the movie name article 15 at pvr sion, mumbai to be aired on screen 3 at 10.45 pm on friday 28th june 2019. I further state that at the booking counter the executive took my mobile number & issued the tickets & thereafter i received two text messages, one from canara bank about amount debit & other from pvr cinemas about voucher no. Kndpemd36.

I state that thereafter i misplaced the tickets & went to the booking counter at 10.40 pm on 28th july 2019 expecting that pvr cinemas will issue me new tickets based on my mobile number, which they took from me. I further state that i requested the management to issue me fresh tickets in lieu of misplaced tickets, based on my mobile number taken by them but to no extent they were able to solve my problem & issue me fresh tickets. I further state that at 11 pm the management advised me to find the misplaced ticket & see the movie.

I state that since pvr cinemas had taken my mobile number during booking at the counter the management was duty bound to serve me by providing fresh tickets based on the data linked to my mobile number. I further state that pvr cinemas should disclose the reason of taking customer mobile numbers, which is their personal & private detail & further failing to serve them in a better way in such lost ticket event.

In view of the above, i request to take appropriate legal action as per prevailing laws & direct pvr cinemas to compensate me due to failure of service & act of negligence towards their customer even after obtaining his personal mobile number.
Was this information helpful?
No (0)
Yes (0)
Aug 3, 2019
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Jul 02, 2019
PVR Cinemas Customer Care's response
Dear Prasad,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PVR Cinemas
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    32%
    Complaints
    2460
    Pending
    0
    Resolved
    789
    PVR Cinemas Phone
    +91 88 0090 0009
    PVR Cinemas Address
    61, Basant Lok,Vasant Vihar, Delhi, Delhi, India - 110057
    View all PVR Cinemas contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR