[Resolved]  PVR Cinemas — Poor service

Address: 110041

Website: www.pvrcinemas.in

Pathetic service at pvr directors cut ambience mall.. Just watched kabali in audi 4 seat no e6 n e7 on 27 july...10.40 pm. Show. When movie started i entered with my wife n after few minutes a pvr guy came to take orders n to inform us that i[censored] need something then only click on the green button which is given. Which was already clicked when we seated and. As if it's the first time we are watching a movie in directors cut... After 10 minutes when we were actually wanted to place an order to have something we pressed that green button on both the seats but nobody came for 1hr n 20 minutes, after that when i walk down and inform about the same to the manager whos name is jiten gupta he was giving me the excuse just to hide his mistakes had to leave in between the interval, but it was a really bad experience in directors cut if a customer wants to have something n had to go downstairs for placing an order then why should a customer comes in pvr directors cut, a customer can also go to a normal pvr or big cinemas or somewhere else.. Thought it's not the first time as m watching a movie in directors cut.. But it happened probably bcs there were only 6 seats booked in whole audi.. That might be one of the reason that nobody had taken any initiative.. Moreover when i booked the tickets from the pvr app i was just trying to contact to their given number for directors cut which is [protected] but no one had picked a single call i tried atleast 10 to 12 time before coming on an interval of 3 hrs... This is totally bad service will never come again and will also approach the same to my known people that why to waste money on this pvr directors cut.. It's better if they choose something else. I need my money back..