| Address: Gautam Buddh Nagar, Uttar Pradesh, 201301 | | Website: www.pvrcinemas.com |
I booked 2 tickets of guardians of galaxy (7th may, 10:55 PM ) PVR Imax, Logix city center mall. Noida. I am residing in Gurgaon and travelled 50Kms to Noida for the movie show. I reached at the movie hall @ 9:30PM and after waiting 1 hour and 20 mins. People started started entering into the movie hall at 11:00PM.
PVR guys shown commercials for 30 mins and when they started the movie there is some technical issue. So they were not able to start the movie till 12:00pm.
People got angry and then they told the customers that show cancelled some server issue and they will refund the ticket amoumt.
There was big cue to take the refund. This is really ridiculous.
There is no value on customer time and money. They just told us show cancelled and money will be refunded.
This is really a harassment to watch the commercials people travelled for 50km and then came back to home.
I want to really file a legal case on PVR.
This is really annoying how can cinema hall manager for taking such an arbitrary decision without the customer consent.
Me and my friend returned home and decided to seek an unconditional apology letter from the PVR CEO and manager for causing them "mental harassment and torture" and the money spent in travelling and wasting my valuable time to go this PVR IMAX
Case against PVR for Showing commercials and cancelling the show.
Pratik Goyal
+91-[protected]
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