| Address: Mumbai City, Maharashtra, 400013 | | Website: PVR |
I saw Passengers at 3:00pm on 6th Jan, 2017 in Audi 5 at Lower Patel, Palladium Mall, Mumbai. The first 4 rows were all available on BookMyShow, and all except 2 seats were vacant in the theatre. However, the PVR employee-Sonali at the ticket window showed us a screen and said that all the tickets in the first four rows were sold out and that we need to buy the tickets in the next tier. We were compelled to buy more expensive tickets even when other tickets were available. This is clearly cheating customers and is not expected of PVR. When I confronted her after the movies she blatantly denied this act and in fact told us that we should have asked her once again before buying the tickets. This makes absolutely no sense to me. I choose PVR over every other multiplex, and am terribly disappointed that an esteemed company like yourself could defraud loyal customers as such.
Was this information helpful? | 
batch no-004024
mid-145114
date-31/12/2016
amount-300 inr
has been charged twice even after visiting pvr no action has been taken.And no information has been shared.
mobile-[protected]
email-anilkumar.[protected]@rediffmail.com
Apologies for the inconvenience caused. We will reach out to you to address your issue.
Regards,
Team PVR