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Rajasthan State Road Transport Corporation [RSRTC] Complaints & Reviews

transport.rajasthan.gov.in/rsrtc

1

Updated: May 2, 2025

Complaints 296

Resolved

19

Unresolved

277

Bad 😕 It seems that Rajasthan State Road Transport Corporation [RSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Rajasthan State Road Transport Corporation [RSRTC] reviews & complaints page 2

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Address: Village jirawata, Pratapgarh, Rajasthan

मेरे द्वारा ऑनलाइन टिकट बुक की गई थी प्रतापगढ़ से जयपुर की मेने ऑनलाइन पेमेंट कर दिया लेकिन टिकट प्राप्त नहीं हुई

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Address: Udaipur wati to Sikar road

Bus running in overload condition. Passangers hanging out side the door when bus running. If anyone fall down from the door who will be responsible for that type accident. Please pay attention that big issue.

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Loka8233376139

from Udaipurwati, Rajasthan

Oct 26, 2023

Bus no
RJ 23 6467

Passengers hanging outside the door during bus running - Comment #4128826 - Image #0

Passengers hanging outside the door during bus running - Comment #4128826 - Image #1

Passengers hanging outside the door during bus running - Comment #4128826 - Image #2

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Address: C22 Ranjeet nagar alwar

Sir, i am a defence personnel and i have hyundai i20 register in 2012 at RTO Alwar and registration given and road tax paid for 15years. This year my car RC was blocked due to diesel vehicle not allowed in NCR after 10yrs. After that with available time during leave visited RTO for NOC for the same vehicle but RTO Alwar blocked my RC and not issuing NOC.
Further it is requested that my vehicle was already registered for 15 year than only restriction to be imposed not to drive in NCR and not to block my RC. The blocking of RC not letting me to sell the vehicle or not to let me registered other RTO.
Furthermore RTO Alwar took registration charges for 15years if it is not allowing my vehicle after 10 years than excess of amount with reasonable interest to be returned.
It is humble request provide solutions and NOC for vehicle registered as RJ 02 CB5251. Thank you

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Address: Jaipur

Dear sir

I tried to book a ticket for my uncle from jaipur to delhi in khatushyamji to delhi volvo AC bus that leaves at 05:05 pm from Jaipur on 24th October 2023. I tried to book the tickets twice, once from credit card and once via. Paytm. Both times the money was deducted from my account, but the ticket was not booked.

First I tried to book the seat. no. 32 and then no. 36. The ticket was not booked due to an error on the website, but my account was debited with the amount both the time. The payment confirmation screen shots are attached.

Request you to kindly refund the amount as soon as possible.

Regards

Vipul Verma
[protected]

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Sir, i booked train ticket from Udaipur to pali bus timing 5:45 am bus number 174534 from rsrtc application,
My money deducted but i did not get my ticket did not booked
Money paid= 602 rs
Please help me to get my refund
Contact number [protected]
Email id= [protected]@gmail.com

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Dear Sir,

I booked ticket no.[protected], PNR No. XUDPR[protected], in Bus No. RJ 14 PF 2611, Fare Rs. 440/-, from Ahmedabad to Udaipur for Date 20-9-23.
Bus got breakdown just depart in front of Ranip bus stand. Conductor told me that refund amount will come online as I booked ticket online.
Till now I have not received refund. Pl. resolve.

Regards,
Dinkar Dashora
[protected]

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श्रीमान मैं एक वरिष्ठ नागरिक हु । मैं अजमेर रोडवेज बस स्टैंड से बस no RJ 20 Pa 6313 से नसीराबाद क़े लिए 2, 18 pm पर बैठा। cws माखुपुरा पर बस ने सारी सवारी उतार कर वर्कशॉप में समान लेने बाबत 25 मेनुइट लगाए।। तब कंडक्टर ने बोला के बस नसीराबाद नही जायगी । बाईपास पर उत्तर जाना। मैने बस में दिए सेल न पर बात की एक महिला अधीकारी ने कंडक्टर से बात करआने को बोला । तथा तभी कंडक्टर ने मुझे धक्का दे कर बाहर धकेल दिया। मुझे मानसिक आघात लगा। बहुत दुख के बात है । अगर मुझे कुछ लग जाए तो कौन संभालता।। कोटा के उस महिला अधिकारी को मैने फिर फ़ोन पर बताया के मुझे धक्का दे कर उतार दिया। तो उन्होंने कहा के आप कंपलेंट डाल दो। मेरे टिकट की फ़ोटो और महिला अधिकारी का न भी आपको भेज रहा हु। अगर आप वरिष्ठ नागरिकों का ऐसा हाल करेंगे तो मैं सरकार से कहूंगा के यह सुविधा बंद कर दे। गलहोत सरकार और परिवहन मंत्रालय को भी लिखूंगा। क्रपया उचित कार्यवाही करें और दोषी को दण्डित करे।

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Misbehave by the Bus Conductor

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Dear Sir,
I am Travelling right now in Bus Kota Udaipur Bus ( Bus Number 4973) From Kota to Udaipur, Bus Started 2:15 PM.

I have taken ticket from Bus Depo counter where they have not allotted seat number.

After coming at Bus, I came to know that a group of 17 passangers were also came inside who were also not having ticket from ticket window and because of the big group conductor of Bus allotted seats to them by doing some sort of arrangements and even they came later they all got seat and passangers like me are standing.

Please provide seat to us urgently and check the molafide intention of the conductor and when seats available than why not allotted even on request by Ticket window at Kota Bus Stop.

Please do the needful.

Pankaj Nyati
[protected]

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Respected,
I have booked online a RFID smart card for senior citizen Mr. Shankar Lal Sharma Card Id: [protected]
Transection Number: YCPH[protected]
Mob No. [protected]
dated[protected]. Its been one month arround showing the status DISPATCHED. but i didnt received yet the smart card. Kindly resolve this matter.

Thanks...

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Gundagardi at RSRDC toll, use foul abusive languages, try to beat and bully car travellers, do not give change, Long queues, argue without any reason specially Panhori toll ( Alwar to Deeg).
No one takes strict action against these toll persons

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I had booked an RSRTC bus from haldwani, Uttrakhand to Jaipur, Rajasthan. But the Bus was cancelled due to certain reason. I had paid the amount of 715 for my ticket. None of the customer support is there to help in this matter. I want my money back . I am attaching the details of the ticket below.
Ticket no.[protected]
PNR no.- XJPRE[protected]

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I have booked a ticket on 29th june on rsrtc website but transaction was failed and still not refunded after complaining to customer service.

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I booked a ticket on 29 th june 2023 from rsrtc website.
The booking was failed and the amount was deducted.
Customer care told that it will be refunded within a week but its 3 week, no amount refunded.

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I have applied a smart card application against NationaI Scout Guide winner award on 19.06.2023 but till date tracking system is showing pending. Please resolved my problem and confirm mine card.
Thank you

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I am from Bundi District. But present i an living in Bhilwara.my RPSC FSO EXAM centre in udaipur.So i am travelling with RSRTC BUS.As per the government rule in exam student travel free of cost in rsrtc bus. But Unfortunately conductor cut my ticket after see me admit card.So please take action against Conductor.

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I am from Bundi and now i am standing in Bhilwara. my RPSC exam centre in udaipur so i am going with RSRTC bus. but bus conductor doesn’t allow my Admit Card and cut the ticket.
As per the Rajasthan government rule.The bus travel is free to student while reach exam city.

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Parkashkumar

from Sirohi, Rajasthan

Dec 2, 2023

मैं टिकट निकालने गया तो टिकट बुक नहीं हुआ और पैसे कट गए तारीख है 16 11 2023 को अमाउंट 442 है तो अभी तक रिफंड नहीं आया है पैसे कट गए तो टिकट बुक नहीं हुआ था ट्रांजैक्शन फेल हो गया था मोबाइल नंबर[protected] है और पेमेंट गूगल पे से किया था

I am complaining about conductor cut the ticket while reach exam city in bus. - Comment #4131790 - Image #0

P

Parkashkumar

from Sirohi, Rajasthan

Dec 6, 2023

Date 16.11.2023 को टिकट निकालने जा रहा था तो ट्रांजैक्शन फेल हो गया टिकट बुक नहीं हुआ और पैसे कट gaye टिकट अमाउंट था 442 तो अभी तक रिफंड नहीं आया है मोबाइल नंबर[protected] है मेरा और गूगल पे से पेमेंट किया था पैसे कट हो गया था और टिकट बुक नहीं हुआ था तो प्लीज मेरे पैसे रिफंड करावे

I am complaining about conductor cut the ticket while reach exam city in bus. - Comment #4132043 - Image #0

P

Parkashkumar

from Sirohi, Rajasthan

Dec 9, 2023

मैंने टिकट निकाली थी तो फिर मैसेज आया कि बस कैंसल और आपके पैसे रिफंड हो जाएगा तो अभी तक पैसे रिफंड नहीं हुआ है
तारीख 13 12 2023 का टिकट था सूरत से सांडेराव अमाउंट था 513 मोबाइल नंबर रजिस्टर[protected] है और यूजर आईडी dineshkumhar

I am complaining about conductor cut the ticket while reach exam city in bus. - Comment #4132363 - Image #0

P

Parkashkumar

from Sirohi, Rajasthan

Dec 10, 2023

मैंने तारीख 13 12 2023 को टिकट निकाला था सूरत से सांडेराव तो बस कैंसिल हो गई और टिकट का अमाउंट 513 तो अभी तक रिफंड नहीं आया है बस कैंसिल का मेरे अंदर मैसेज आया था कि रिफंड तीन से चार दिन में आ जाएगा अभी तक आया नहीं है टिकट नंबर है[protected]

I am complaining about conductor cut the ticket while reach exam city in bus. - Comment #4132413 - Image #0

P

Parkashkumar

from Sirohi, Rajasthan

Dec 15, 2023

Ticket number[protected]
ट्रांजैक्शन डेट 29 11 2023 ki thi टिकट कैंसिल किया 15 से 17 दिन हो गए हैं अभी तक पैसे रिफंड नहीं आए हैं प्लीज पैसे रिफंड करावे मेरा मोबाइल नंबर[protected] है और गूगल पे से पेमेंट किया था रजिस्टर यूजर आईडी dineshkumhar hai

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Website: [email protected]

Dear Sir,
It is being observed regularly delay by external ticket conductor since last 20 days on kotputli bus stoppage. A lady conductor who is not regular part of bus journey prepare tickets in bus and all passengers got delayed due to this.
As the time of morning between 6-7AM is very crucial and important for all regular passenger who have to reach office at Delhi NCR. Secondly her behaviour towards passenger is very rude and hard.
Please consider the observation and take necessary action to improve bus services.

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Address: Pali

श्रीमान मेरा नाम महेंद्र कुमार है तथा में जयपुर से फालना चलने वाली बस के अंदर सोजत से पाली के लिए सफर कर रहा था जिस दौरान मुझे बताया गया कि आप ऑनलाइन टिकट भी कर सकते हैं और मैंने आपके बस में लगे हुए क्यूआर कोड पर तय करके ₹45 मेरा किराया भुगतान किया उसके बाद कंडक्टर मोदी द्वारा मुझे बताया गया कि यूपी वालों को हमारा नहीं है और ना ही हमारा इससे कोई लेना-देना नहीं है यह खाली होता इसके लिए हमें आपके द्वारा जयपुर से प्रवाहित किया गया था और वह क्यूआर कोड किशोर कुमार के नाम का है और उन्होंने यह बताया कि हम आपके पैसे के लिए कुछ नहीं कर सकते आप जानू आपका काम जाने तो सर इस तरीके से तो लोगों को लूटा जा रहा है मैं आपसे निवेदन करना चाहूंगा कि जल्दी से जल्दी इस मामले को त्वरित कार्रवाई की जाए अन्यथा शायद मुझे लगता है कि भविष्य के लिए उनके लिए और आम जनता के लिए यह अच्छा नहीं रहेगा इस तरह से लोगों के साथ फ्रॉड करना मानवीय उन्मूलन के खिलाफ है जिसके लिए मैं कोर्ट कार्रवाई के लिए तत्पर रहूंगा

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Address: H n 2 j 6 mahaveer nagar vistar yojna kota rajasthan pin 324009

How to extend my validity of my smart card no [protected] portal per validity extend ka option nahi he

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