Red Bus Complaints & Reviews

I have raised an issue and issue no. is 20738098 red bus. My booking was for 28th Dec and till now i haven't received my refund.

Customer care response is standard that issue will be resolved in next 24 hrs but no update. this is keep on going till now.

Dear Sir/Madam,

I am puranam Ramesh and i have booked 2 tickets from vijayangaram to hyderabad on 13 feb 2023 on red bus by sri krishna travels while payment i got error displayed.

after some time i have booked in orange travels after some time i got 2 success full sms and booked in two buses with amount of appx 3900 rs

and amount deducted 3900+3900 aprox. and i informed to redbus, orang travels and sri krishna travels but they did not support and not canceld my ticket either any bus

later i traveld in orange travels

i am requsting you please refund an amount of 3971 /- booked in sri Krishna travels with ticket number TS3F67945761

I booked 2 bus tickets online through the redBus website on 5th February 2023. Immediately after the payment was taken, I received the following on-screen message: "We're sorry! Your ticket could not be booked due to technical glitches. Please note we have received your payment, you need not pay again. Our representative will call you in the next 15 minutes to confirm the booking. You can use the reference number Ref. No.[protected] when you communicate with us". This was two days ago - I have received no call and no email contact, so do not have any tickets for my journey
None of the online contact systems work - when I try to use the live chat facility, it's necessary to log in first, but the login box does not work. There are no phone numbers anywhere on the internet, except for in India, and the customer support staff there say they cannot help me because I am not in India. RedBus has stolen my money

Hi,
I had booked a bus by name BMCC pvt ltd from hyderabad to Bangalore 0n 5th Feb 2023 from paradise firestation stopat 7.30PM pickup. The pickup van that was supposed to pick me up didn't come at all and at 8.30 PM they called and said I need to come to lakhadikapul stop otherwise they will leave. Even though I tried explaining them that my booking in redbus is from Paradise firestation, they simply said speak with redbus at disconnected. Later, I was told that I need to come to Pariwar Dhaba if you need to catch the bus, which is in outskirts of Hyderabad. I had to catch a auto and paid 1500 to reach the Pariwardhaba to find out that the bus operator is not picking the call. Again after few frantic calls they made reservation in another national travels bus and I was able to make the journey.

Such an traumatic experience, the most difficult part is that the operators do not respond or just say ask the redbus.

If it was a single lady or single mother with kid what would been the situation, I would solely blame Red bus only, as they do not check and verify the bus operators.

Please do not book any buses in Redbus app which is not of renowned operators. Red bus only make commissions with these bad operators.

Beware!

I am sharing my horrific experience.

I am not able to generate the tax invoices for the booking i did from red bus.
Trip ID: TRBT[protected]travel Date : 31-OCT-2022) & Trip ID: TRBP84649979

(travel Date : 28-OCT-2022)

Issue : Redbus does not provide Tax Invoices . Which is a Imp feature for travel apps....

Booked bus ticket as per the following details:
From Kanpur(UP) to Delhi
Feb. 05, 2023 at 11:00 PM
Ticket No. : TS[protected]
Passanger Name : Rajesh Singh
PNR : 38692SKA
Seat No. UD18 (Single)
Amount paid online : INR 2008.65
Boarding Point Faizalganj Chouraha, Kanpur

Received call from Mob. No. [protected] and share Bus No. HR 38 AB 9483, Boarding OTP: 1671 through SMS at 10:20 PM.

Bus came around 10:50 PM, shared the details with concern person but he is not allowed to board due to not having my booking details.

On request, I have travelled in same bus with additional cost of INR 1050/- (Seat No. LD5) sharing with some other passenger.

Immediately complaint through RedBus help desk, but not resolved.

Requested to intervene into the matter and resolve at the earliest.

Fully cheater & fraud company. if anyone have question, can talk with me [protected]. every time they all are trying to cheat the customers. requesting you, pls dont do the journey with such fraud company.

Ticket Number: TS[protected] | PNR No: TS[protected]WBDH/288185/Mau Delhi 02
Hey Surya,

Thank you once again for booking your bus ticket with redbus. This mail will help you with all the information related to your upcoming trip from Azamgarh to Delhi at 5:15PM on 4th February 2023.

Tickets confirmed hone ke baad hai, 1600rs liye gaya hai aur harassment kiya gaya, phone ko baar baar disconnected kiya gaya, consumer court me jaunga waha faisla hoga

Ticket Number: TS[protected] | PNR No: TS[protected]WBDH/288185/Mau Delhi 02
Hey Surya,

Thank you once again for booking your bus ticket with redbus. This mail will help you with all the information related to your upcoming trip from Azamgarh to Delhi at 5:15PM on 4th February 2023.

Tickets confirmed hone ke baad bhi jab passenger waha gaye to unhe bola gaya ki aapki ticket cancel ho gai hai aur aapko 1600 dena hoga, online payment bhi di aur physical payment bhi liya gaya, me consumer court me jaunga is matter ko le kar

We booked tickets traveling through red bus but they are provided very third class service don't answering anything, according to them they reach by 9.30 it's around hrs delayed they don't bother to contact even one year child baby with us facing trouble by this time for service

I had booked 2 tickets from the redbus but due to unfortunate circumstances i had to cancel the tickets redbus haven't transfered the refund amount of ₹1732.5, 1591.50 according to refund status the refund must reach my account before 1/02/2023

I had accidentally booked a ticket on a wrong date and called the customer care within 5 mins. They asked me to book another ticket with the same operator on the correct date, after the journey i will get the refund for the first booking . I did so and the new ticket was much higher in charge.
I completed the journey on 11th January, today it is feb 3rd and i still have not got my refund.

I made around 10 calls to the customer care and they say they’ve initiated already. I even contacted my bank as per redbus suggested. Still no use. What should I do more? I’m very disappointed about this .

I booked ticket from hyderabad to thanjavur through redbus on 12th january 2023.I was waiting for the bus they sent van pickup to board bus but the bus was having rto issue we traveled more than 250 km by van to board the bus later at hosur the passenger complaint to police station regarding refund the inspector asked us to get the refund through redbus for traveled by van for 250 km then we boardee another bus and reached thanjavur around 4:30pm but we supposed to reach morning 9:30am. My entire plan was collapsed, kindly arrange to get the refund for the delay and used van for 250 km
09:07 pm

I had completed a journey from Guwahati to Digboi on 29th January 2022 on Standard Chartered bus. My seat number was 14A. The bus operators made a male passenger seat next to me whereas I requested them to not make a male passenger seat next to me instead make a female passenger seat next to me. But they instead asked me to pay for it. This was the policy of red bus that if a female passenger has booked a seat, no male passenger can book a seat near her. I had to pay extra for that. I escalated this issue to red bus but red bus has denied to help me out. I am mentally harassed by both the bus operator and the customer care executive of red bus.

I booked 3 female tickets from Indore to Mumbai (journey date 28.01.2023). At the time of booking I selected “Boarding Point : Julwania Rajhans Hotel, Indore”. My earlier booking was from Mumbai to Indore, 2 days before, establishing that I am not from Indore and I am unaware of places of Indore. When I reached Indore, I inquired through multiple places (hotel staff, taxi drivers, local guides) that where is this picking up point. Since I was staying near Sarvate Bus Stand, everyone told me that the boarding point is close by near Rajhans Hotel where the office of Rajhans Travels is also there and it is in the main Indore city near bus stand. Which made me believe this as the boarding point mentioned Rajhans Hotel, Indore. On the day of journey I was calling the bus conductor and driver on the numbers that were shared through message to know if the bus is on time but nobody picked up the calls till 10pm. My boarding was at 11:15pm so I was also calm till then. At 10 when I connected with the driver he said that the bus has left Indore 2 hours back and is 150 km away from the Indore town. So the whole story was that this Boarding Point which says “Julwania Rajhans Hotel, Indore” on my ticket, on my message, in my chat box where I enquired about my boarding point, and everywhere it says “Julwani Rajhans Hotel, Indore” which obviously gave me an impression that this place is somewhere in Indore obviously because why would someone give me an option of boarding a bus 150 km after the starting point midway of the journey when I am paying for full ticket. Repeating my problem that nowhere it is mentioned that this place - Julwania is 150 km away from Indore, in fact in an altogether different district of Madhya Pradesh. So, obviously I missed the bus. I was stranded on the streets with my senior citizen mother and sister in the middle of the night. Bus operator refused to do anything in this regard but atleast they spoke to me and made me understand the whole story unlike Redbus who didn’t pick my call, didn’t revert on chats as they are automated chats with foolish replies, and reverted to my email after 30 hours saying that they can’t help it. I had to stay in a hotel for another day on the weekend in a tourist destination city when all hotels were running full, which costed me another INR 3000/-. I had to stay there for one extra day and book another bus the next day for crazy INR 6000 because it was Sunday and end of a long weekend and there were no seats and I had to pay extra for every seat as I booked offline. (I have all the bills) And INR 3207 which I spent for booking the godamn bus that I missed also went waste. And now having said all this it is very clear that the whole confusion happened because RedBus interface mentioned “Indore” after the name of the Boarding Point which made me think that this place Julwania is in Indore. I unknown to MP as a state, Indore is a city, visited this place for the 1st time, how am I supposed to know that Julwania, Indore means 150km away from Indore? I want my money back that I paid for the bus booking i.e. INR 3207 and additional damages of INR 9000 that I had to bear aggregating to total INR 12207 from redbus. If the responsibility of adding boarding points in the redbus platform interface is of the bus operator, then bus operator shall reimburse me these or else if this responsibility is of Redbus then Redbus will have to reimburse me this amount. I am putting an official compliant on this matter and I have been through a lot of struggle and stress these 2-3 days due to this error of Redbus which I will not let go in vain.

I had book 2 tickets from jamnagar to surat on 29 jan 2023 costing 1400 the payment was successfully done but the ticket has not been booked n the money has been deducted from my account please refund my money

I had booked a ticket for my daughter from Hyderabad to Bengaluru on 28 Jan 23, tkt no TS2R26107200. Had also added the Redbus assurance for Rs 19. The operator cancelled the bus and I was not provided an alternative. The money is refunded even though I wanted a ticket for the next day instead of a refund. As per the insurance money collected, there was no response. On calling Customer care they are backing out saying I had taken insurance from Acko, which must have underwritten the insurance. Had a call from their supervisor but no call
Group Captain S Kundu
Indian Air Force

I had booked adtc bus for 25 jan 2023. From delhi to Amritsar. The bus was supposed to depart at around 10:30pm.At 11 pm I received message that the bus is cancelled. While I had very less options I booked another bus named North india transport which was supposed to depart at 11:10 pm. I called the required contact person at 11:05 pm to ask for the point where the bus would be and i got to know that the bus had left before time. They asked me to come to bypass in 10 minutes which was impossible. I could not understand why they had left before time that too without contacting me Or informing me. I had really suffered because at that time i had no option left as it was so late. I had spent so much money on cabs and to reach amritsar. I haven't even received any money or compensation even though it was the bus service fault.

Hi Team,

I have book my ticket from rebus (PNR: 4305985)...
A day prrior I got a message from bus operator that bus is delayed..
Accordingly to my schedule I can't reach my destination on time..
Hence I have immediately called rebus customer support team (case id :[protected]and informed the same and I was also assured that I will get 100 % refund amount into my account as it was bus operator mistake. And insisted me to not to travel...
As I didn't got the amount I have followed up continuesly with rebus support and right now they are denaying to refund my amount..
I Would really appreciate if you could look into this isssue and help me to get a resolution..

Thanks &Regars..

In Red bus no option is available to download invoice for my bookings