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Red Bus Complaints & Reviews

www.redbus.in

3.3

Updated: Nov 18, 2025

Complaints 3960

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2506

Unresolved

1454

Good! Red Bus values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Red Bus step up their efforts to fully resolve all complaints 👍

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Kyros connect travels
With above details my journey was cancelled but my amount amount was not refunded
Ticket details;
PNR No: TS[protected]ENUD/25849/OOTY TO EKM.
Ticket Number: TRD95981884

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 18, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have booked a ticket on 23 Nov 2022. Ticket no. is TRCK62201908
Bus got cancelled by bus operator hence full refund of 632.10 INR was expected.
Even though refund was initiated it never reached my account. I complained and complain was registered with RedBus customer care with complaint no. 20371678.
Complain was registered on 2nd December but I have still not heard for them neither the refund get credited. Pls resolve the issue.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 18, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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In the ticket booking process initially it was mentioned that female candidate seat should pair with female candidate but after that they change the female seat to male make such thing is very uncomfortable and that make me very unhappy about this situation and from now I think this should not done by the bus service and do not make passengers uncomfortable. Here is the bus No: WB65D5186

Team redBus.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 18, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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The bus was about to arrive at 8:10 but till now the bus was not arrived. No one is attending the call. No one is taking the responsibility. We are standing on the road from 8:30. And tomorrow there was a important meeting about my son's marriage. This was a big disappointment to us. I am going to file a consumer complaint against both of you ( The Red bus and the Rajalakshmi travels).

+2 photos

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 18, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Jp nagar

Hello team, i had booked a bus for 08/12/2022 at 11.45 pm but due to uncertainty i had to cancel the bus on 07/12/2022 at 6:30Am.. When cancelling the bus the cancellation charges showed to me was around 310rupees.
I had successfully cancelled the bus yet the cancellation did not go through in the background, due to which i never got my refund nor the tickets got cancelled.
Additional i never got a call from bus management regarding my bording details during the boarding time.

Can you please look into it and get my refund back

The account details
Registered name- Abhishek
Registered number - [protected]
Registered email-
[protected]@gmail.com and abhishek.[protected]@gmail.com

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 18, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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On 4th december 2022 booked a ticket from vishakapatnam to hyderabad and payment received by the red bus but berth not allotted me and issued reference number[protected] sum of rupees 2240.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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It is to inform that on december 4th 2022 ticket booked from vishkapatnam to hyderabad through REDBUS site by my credit card and amount received sum of rupees 2240 but berth is not allotted even issued one reference number is[protected], but yet to be not refund by the red bus authorities.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Kindly cancel my bookings redBus Ticket - TRCJ41597757 due to the ticket information not available in my booking options and refund my money

K Tamilvanan

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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RedBus Ticket - TRCJ41597757 the above details not showned the red bus my booking option and i am unable to cancel the booking kindly need your assistance for cancellation of my booking at requested
K Tamilvanan [protected]
[protected]
Booking details
Chennai to tirunelveli dated 9/12/22
2 tickets in the name of k.Tamilvanan /vimala
Senthilvelan bus

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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MTicket Route:
Anantapur (andhra pradesh) to Hyderabad
Ticket No: TRCU98562231
Primary Passenger: K Prathyusha (22, FEMALE)
PNR: SBT93228 Trip Code: SCH19895H
Travels: Sri Balaji Transports
Departure: 10:20 PM Dec 5, 2022
Seat Numbers: U12
Boarding point: Garladinne Bypass
Address: Near Substation Boarding point contact: [protected], [protected] Sri Balaji Transports Please Note: It is mandatory to follow the travel guidelines of your source and destination state for travel.
Team redBus
...i need half refund for the inconveniences I faced .
1.curtain was not there I booked sleeper mainly for privacy..
2.bus staff.were rude
3.no bedsheet and water bottle providesd
4. I asked for curtain bus staff was not at all replying
5.waste of my money if i dont get refund I will surely take a step above with all the pics and vedios i collected

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Red Bus Customer Care

from Bengaluru, Karnataka

Dec 9, 2022

Verified Support

Dear Prathyusha,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TRCU98562231.

We understand that your experience during the journey fell short of expectations due to the bus service issue. This is definitely not the experience we want for our customers. Your feedback has been shared with Sri Balaji Transports, so the quality of service can be improved. The amenities provided by the bus operator and the bus type selected at the time of booking are M-ticket Supported, Charging Point, Emergency Contact Number, M-ticket, Track My Bus.

We made two attempts to speak to you on 63XXXXXX39 to share the update regarding your query.

Stay safe, stay healthy!
Your redBuddy

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1. Bus arrived 20 min late
2.i had to wait on road as my stop was bypass
3.my seat curtain was only half ..other half was missing
4.bus faculty was worst on their behaviour shouting for calling them to ask about bus updates btw I only called 2 times
5.ac was not at al working, bedsheet, water bottle are not provided
6.its the worst bus I choose
7. Corridor was filled with some excesss luaggage even I dint have space to leave my chappal

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Bikaner

AC was not working in bus. Only heater was working. Due to this there are many issues created by passengers. Bus driver and conductor was not ready to start AC. We were unable to breath easily in bus. So many problema was there in milan travel bus.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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My ticket no TRAJ98220404..I already mail to Suresh Krishnan who are working in redbus..my ticket was cancelled by vkv travels..still I am not getting my money back.. please issue the refund amount back..

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have booked bus on redbus from Katra to Chandigarh for 04th December 2022 having ticket number TRCS5157950. My boarding time is 3 pm. I have received a call on 1:30 pm that due to some technical reason my bus will not come to Katra and they advised us to reached Jammu and get bus from there. Since I have no other option, I reached jammu. I am very surprised when I get to know that the bus which I have booked from Katra to Chandigarh (Vijay Tour & Travel) has no service from Katra to Chandigarh and there service starts from Jammu Only. If this is the situation why redbus display there service from Katra to Jammu on their website and misguide people. Kindly stop doing this to get profit.

Dec 5, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Hi Admin,

I have booked the ticket from Penang to Singapore traveling date 24 Dec 2022 for two passengers i.e. Kotchaphan Phoosit and Jariyada Jariyawattana by KKKL Express. Letting you know I haven’t received my ticket yet but my money deducted from my account.

My transaction details and additional information are given below ;
TxnID : [protected]
Name : KOTCHAPHAN PHOOSIT
Description...

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I have booked the ticket from Nellore to Bangalore on 4 Dec 2022. Ticket cancelled by Redbus Operator itself without my notice and even not refunded the full amount.
This is the ticket number: TRCX83203091 and PNR No: 23219

Tried to contact bus operator (Geetha Travels) they told ticket cancelled from Redbus Operator itself so they will not able to refund the full amount.

Tried to contact RedBus customer care number (+[protected] but no use.

Below are the details of my journey

Nellore - Bangalore (4 Dec 2022)

Ticket Fare: 1256/-
Ticket Refund: 325/-

Please help on this issue.

+2 photos

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have booked for2 tickets from Delhi to Gopalganj on 4 Dec. I made booking on 3rd Dec at 8pm. I got confirmation msg in which booking date changed as 3rd Dec. When l received this msg its still 8pm and bus schedules departure time was 8.10pm. From my location to arrive at bus destination timings 30 minutes minimum. I made several calls to customer care. But I was unable to talk to any executives. I called bus operator. They said I need to talk to red bus customer care. Kindly reschedule my tickets to 4th Dec.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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The Driver was driving very roughly, met with an accident at 2a.m midnight. It was mahalaxmi travels from Jaipur to Chittorgarh(0663). The driver and conductor escaped away. I need to change my bus at midnight it was really very tough as i was traveling alone. I want my full refund back and request to take proper action for the safety of people.
Ticket no : TRCU77717274
Mahalaxmi travels : NL07B0663
Date: 3 dec 2022

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked a birth in M. R. M travels. koyambedu to nagercoil from 6:30 p.m to 6:00 a.m.December02.2022.

Yesterday, (dec02, 2022) we were supposed to travel in TN02BU0889. But they shifted us to another bus which is to start at 8:00 p.m. then now in the morning. We are shifted to another bus with no seats
We passengers are standing without seats
We need refund
We didn't reach our destination yet.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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BusNo:HR38AB9483
ServiceNo: Gurgaon - Lucknow 08:00 PM.Contact No:, [protected]

Pickup Date & Time: Nov 23, 2022 9:50 PM
Pickup Point: Samay Shatabdi travels
Route: Gurgaon to Auraiya
PNR: ZB[protected]
Seat: LD1, LD2

Description:-
Blue color Adidas shoes with white socks....

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I want my partial refund because I have paid to sleeper and sat in conductor seat for half of my journery

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you...