Redbus — Bad experience

I booked a ticket from Chennai to Kottayam for May 25, 2024 via redbus, opting for an AC bus due to the scorching heat. However, the bus provided was a non-AC vehicle, which was extremely congested, despite advertising as an AC bus during booking. Additionally, the bus is running two hours late. Now, we are stuck in Kochi due to a turbo issue with the bus. This lack of respect for passengers' time and comfort is unacceptable. I will never book through Redbus again and plan to take legal action.
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Red Bus customer support has been notified about the posted complaint.
May 25, 2024
Updated by Dr Chinnu Roy
And the traveller they arranged for the rest of journey is also having technical problems
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